Flight delay and cancellation compensation, Virgin Atlantic ONLY

Vauban

worriedwoman wrote: »

Update on my claim:
I have been pm'd by a few people who were on the same flight as me to Las Vegas in August 2012. Virgin had defended my claim all the way, and I have received my court hearing date through - September 27th.
One person who contacted me was a little ahead of me in his claim. He had his court case against Virgin a couple of weeks ago, and although he didn't attend court himself, Virgin lost the case and settled in full straight away.
This helped me tremendously and I emailed Virgin straight away suggesting they settle my claim too, to save them more expense and inconvenience of another court case. I heard nothing back, and as I am meant to be paying my court fee this week I telephoned them yesterday to see if they received my email and to suggest this to them again.
The lady I spoke to said straight away that there is a cheque there for me which is being sent first class!
Today I received the cheque and a letter from Virgin saying “I have noted your comments and under the circumstances enclose a cheque in full and final settlement of your claim”
I am so pleased that this has finally been settled without going to court.
I will be happy for anyone else claiming for the same delay to contact me for more information.
The flight in question was VS043 to Las Vegas from Gatwick on 27th August 2012

Well done - very good. Do post your success on the general "Court Success" thread, pour encourager les autres!

worriedwoman_2

In the excitement of receiving my cheque today, I forgot to thank everyone on this forum who has helped me in my case. Without all of the help and encouragement I received I may not have now been £1000 richer. Hopefully my story has helped others get what is due to them. I was really worried about going to court, as Virgin seemed to be defending my claim against them but paying most of the others at the last minute. If it had come it though I would have gone. Like I said in my earlier post I will be happy to help anyone claiming who was on my flight and had to spend that awful hour or so in the pouring rain outside the Gatwick Hilton when the fire alarms went off! Thanks again all

flor2012

Congratulations to everyone who has recently received their compensation. I am pleased to see that Virgin are now taking some responsibility for "crew issues". Hoping this will help the passengers of VS74 Orlando to Manchester 25 hour delay due to Pilot illness. Virgin are adamant they are not going to pay out for this flight. Going to start my court action at the weekend!!

Gjmickeylove

Lets hope VA see sense and begin to treat us like human beings, rather than as an irritant, which seems to be VA's current position

Mark2spark

maxipeeps1 wrote: »

Hi all,

I was hoping someone could give me some advice.
I had a 24 hour delay with Virgin and they have refused my claim for compensation due to "Extraordinary circumstance".
The have said that the aircraft originally scheduled to operate my flight developed an unexpected problem on the previous day and had to return from airbourne on the previous day due to a problem with the engine bleed valve it says the fix was quite lengthy and so they had to get another aircraft but it caused a knock on delay which was unavoidable.
Can anyone advise is this a valid reason, I thought things like this were only valid if it was your particular flight that the problem was on not the day before causing a knock on effect.
Any advice greatly appriciated this is from 26 aug 2007 so running out of time if going to persue a claim.

many thanks

No of course it's not a valid reason and it's just part of the standard fob off games that they play.
The normal advice would be to NBA and then court, but as you've asked the question in the first place, - forgive my bluntness - but are you confident and knowledgeable enough to take this through to court on your own?
You would have *known* that the answer was rubbish if you had thoroughly read the FAQ's is what I mean.
Anyhow, you don't have enough time to engage a NWNF firm, so you either NBA today and go for it, or walk away.
You *must* file the court claim before end of working day, Friday 23rd August for the claim not to be out of time (IMO)

(26 Aug 2013 being a Bank Holiday)

MustStopSpending

Are there companies that will handle the claim for you? After receiving the usual Extraordinary Circumstances letter which is not valid I do not feel confident enough to attend court etc myself. This is obviously what Virgin are hoping for, I know a company will cost but is something I would like to consider further.

Thanks

111KAB

MustStopSpending wrote: »

Are there companies that will handle the claim for you? After receiving the usual Extraordinary Circumstances letter which is not valid I do not feel confident enough to attend court etc myself. This is obviously what Virgin are hoping for, I know a company will cost but is something I would like to consider further.

Thanks

PM Coby Benson.

stuinn

Delayed flight 10 May 2012 VS16.
Sent claim form in for this flight a week ago for 3 adults and just reading through the forum I see others have already received compensation for this flight. Will this make my claim quicker to process or not?

Vauban

stuinn wrote: »

Delayed flight 10 May 2012 VS16.
Sent claim form in for this flight a week ago for 3 adults and just reading through the forum I see others have already received compensation for this flight. Will this make my claim quicker to process or not?

Should do, yes.

pkripper11

Hi folks,

after a quick bit of advice myself - originally wrote a request via letter in dec '12 which was returned with a 'you need to follow our procedures' (despite it having all relevant info therein). Sent their form in in Jan 2013 in ref to a flight in 2009, got the confirmation of receipt then nothing.

wrote an NBA approx. 6 weeks ago, and no response, but a few days ago received a formal declination through EC letter citing damage to one of their aircraft, and with no spare aircraft having to re-arrange their fleet.

My understanding is that this does not qualify as EC, and hence will contest it (probably using the finnair case as reference), and issue another NBA letter (which I think I don't technically have to do, but will). I have seen a number of references to claiming interest at 8% pa, but presumably this only becomes applicable at the MCOL stage? If not, should this be included in the NBA letter, as on a compound rate it would significantly increase the claim?

Cheers,
PK