Flight delay and cancellation compensation, Virgin Atlantic ONLY

Vauban

Lil_Me wrote: »

Seems like Virgin tidied up their court claims as I also just got home to find they've settled my claim. Cheque for £1500 in my hands!

Flight on the 2nd June 2008 Gatwick to Orlando delayed by 5hrs 55 mins due to needing to replace the fuel pump bolts.

Virgin should learn their lesson from this, my original claim was for the €600 x 2 but since they forced me to court I added on interest (since Centipede100 enlightened me) and it's cost them nearly £500 more with court costs than if they'd just accepted my claim.

Many many thanks to Centipede100, Mark2spark and Vauban amongst others for all the time and effort you've put into helping people.

Great result - well done. Make sure you post on the Court Success Thread. I think you take the total to 19 successes to 1 fail: which is a success rate of 95% for taking the airlines to court. So what are you waiting for, people?

Mark2spark

Clearly, the taking of court action is the only way to achieve a pay out.

chricola2830

We went on our honeymoon in April 2013 to St Lucia with our two young children (3 years and 10 months) we had a letter two weeks before the flight stating our flight time had changed to three hours earlier on the day of flight so we now had to be at the airport for 4:30am, we were travelling from liverpool but flying from heathrow, therefore we had to travel to london the day before and stay over in a hotel. We were not told that we would now be landing at Antigua to drop people off and refuel. During this time we were not offered any refreshments abd the children were very restless. We were told that Virgin had merged our flight with the flight we had been changed to as the aircraft wasnt full and they always knew that this flight would stop. Virgin are basically telling us tough we cant offer aby compensation!?? Any ideas where we stand or if this has happened to anybody else?

32Nirvana

Lil_Me wrote: »

Seems like Virgin tidied up their court claims as I also just got home to find they've settled my claim. Cheque for £1500 in my hands!

Flight on the 2nd June 2008 Gatwick to Orlando delayed by 5hrs 55 mins due to needing to replace the fuel pump bolts.

Virgin should learn their lesson from this, my original claim was for the €600 x 2 but since they forced me to court I added on interest (since Centipede100 enlightened me) and it's cost them nearly £500 more with court costs than if they'd just accepted my claim.

Many many thanks to Centipede100, Mark2spark and Vauban amongst others for all the time and effort you've put into helping people.

Hi Lil_Me Can I ask how you decided on the date from which interest would be accrued....was this the date when you first lodged the claim with the VA itself?

Thanks in advance,

Steph

32Nirvana

KillBetty wrote: »

Just had a response to my NBA which I posted to Crawley address on June 5th.

It appears Virgin aren't even reading the letters they receive as their response was to send me back my NBA with a standard letter instructing me how to make an application for flight compensation!!! Why on earth would I need instructions on how to submit a claim when I have already done that step and received a rejection! There couldn't be any confusion as I used the NBA template, filled all details in and included claim my reference number etc etc

This is beyond a joke! I'll still give them the 14 days then I'll start my claim in court

Same here, I have just started my MCOL claim. It was clearly obvious they were not even reading letters I sent via post/email so I used social media (fb) to query this very poor customer service and guess what.....the guy on fb sent me the same standard email detailing instructions on how to submit a claim :T

pmsjv

Received cheque from Virgin this morning for £2120!

Timeline:

01/02/13 Claim form sent to Virgin
08/02/13 Claim rejected - Extraordinary Circumstances
14/02/13 Further letter to Virgin rejecting their interpretation of EC
03/04/13 Claim again rejected
11/04/13 NBA issued
24/05/13 Claim issued through small claims MCOL
04/06/13 Virgin acknowledge with notice of intention to defend
13/06/13 Cheque received with letter

I am happy with the outcome having paid c£10k for 4 upper class tickets and having lost a whole day of our holiday. Its a shame I had to take them to court to get them to settle.

Lil_Me_2

32Nirvana wrote: »

Hi Lil_Me Can I ask how you decided on the date from which interest would be accrued....was this the date when you first lodged the claim with the VA itself?

Thanks in advance,

Steph

Nope, calculated from the date of the flight up to the date I submitted the claim which was just under 5 years - a pretty penny at 8%!

32Nirvana

Lil_Me wrote: »

Nope, calculated from the date of the flight up to the date I submitted the claim which was just under 5 years - a pretty penny at 8%!

Thank you, will do the same

Lawe

noddy1976 wrote: »

At last!
I have just received in the post cheques for all those in my party who were delayed from Orlando, May 10th 2012(vs0016)
We had sent 2 letters to Virgin and all their forms and the usual reply of EC's. Wrote to CAA and issued NBA 3 weeks ago.
Just about to issue MCOL this weekend, when common sense and a letter from CAA to Virgin seems to have paid off.
Keep on going anyone who thinks it is too hard. The law is on the side of those with rightful claims. Use the excellent advice provided in these forums(thank you all that have posted) and hold the airlines to account. Do not let them scare you off.
I will post more details of interest when my payments have cleared,that may be of use to others.

Fantastic news!
We where on VS15 going out so that's more ammo to our claim.
You say CAA wrote what did they actually say?
Also how did Virgin address the final settlement?

Daisysmom

Its really good to hear that peoples claims are getting settled .... I keep checking our page on the MCOL website and today it says ...
Virgin Atlantic issued an acknowledgment of service on 13/06/2013 .... Any ideas what this means?

I also wasn't sure if I did the right thing in claiming for the interest as it seems to be a lot more on top but thought I would try so looking at the past posts, Im glad I did ... it amounts to interest for nearly 5 years ... I will be delighted if it comes through but please keep your fingers crossed for us xxxxx