Flight delay and cancellation compensation, Virgin Atlantic ONLY

Wokka1976

We were on the same flight raised our own claim, got declined 16/8. Challenged back and on the 24/8 got told again declined. We've now instructed a solicitor and glad we've seen this, im fuming that they are paying out some but not all.......how can they get away with it. Have you received the money yet?
We'll be looking to getting the solicitor fees back too!!
Best is they sent an email to my 13 year old son yday saying they are they are paying out but now deactivated the link. They shouldn't of even contacted him direct they used his email address from the flying club, his email was never given as part of the claim.......against GDPR surely!!

Thank you for posting this!!!

Caz3121

Wokka1976 wrote: »

We were on the same flight

which flight are you referring to? have you checked what the NWNF sites state re compensation?

Wokka1976

Sorry new to this forum I was trying to reply to a post above re flight VS15 to Orlando departed 23rd July. Clearly did it wrong ha

JPears

If you have instructed a solicitor, be sure they fully understand regualtion 261/2004 and that their charges are reasonable. You won't get their costs back from the airline.

Wokka1976

What we can't understand is that a previous poster has been compensated for the same flight around the same time we issued our second response to a claim. After this our claim was declined once again. Exactly the same flight, yet we purseued the claim with a solicitor not knowing other passengers have been compensated. I'm just trying to get my head around how they can actually get away with this? Any advice appreciated

legal_magpie

Wokka. The answer is simple. The airlines HATE the regulations which have cost them a fortune. Most will only pay if they have to and many will fob off passengers with perfectly good claims in the hope that they will go away. Judges are aware of this and several require the airline to give details of any other claims they have received about a particular flight.
One solution would be for Parliament to make it mandatory for airlines to offer compensation to every passenger on a flight, whether or not they claimed. This would cost millions. An alternative would be to make it a criminal offence for airlines to reject claims that they knew full well are valid, e.g where they have already paid out to another passenger on the same flight. Unlikely to happen, though.

Robj241

Wokka1976 wrote: »

Sorry new to this forum I was trying to reply to a post above re flight VS15 to Orlando departed 23rd July. Clearly did it wrong ha

Hi,

After the first rejection I replied with a very basic email: -

Many thanks for your quick response.

Unfortunately the reason quoted is not a valid excuse for the avoidance of compensation under EC261/2004.

The fact that a Plane was available means that this was not 'extraordinary circumstances'.

If payment for compensation for our delayed flight is not authorised within 14 days I will have no option but to issue 'County Court' proceedings.

Many thanks


We were paid direct from Virgin on 31/08/18 - 6 x passengers @ £530.35 each.

Hope this helps.

Possextown

Hi

Has anyone on here received compensation from Virgin Atlantic for Delayed flight VS071 from Glasgow to Orlando on Friday 10th August 2018?

I have submitted my claim but still heard nothing from Virgin Atlantic. Claim submitted 6 weeks ago.

Thanks in advance

Possextown

Hi all

Just to update you regarding my EU claim for delayed flight VS071 from Glasgow to Orlando. Virgin Atlantic have now settled my claim and I should receive payment shortly.

JPears

Fantastic news and a reassuringly "quick" turnaround