Flight delay and cancellation compensation, Virgin Atlantic ONLY

JPears

hardingsue - you need to chase up with Virgin. You run the claim to your timetable, not theirs.
Have you downloaded Vauban's most excellent guide?

Tyzap

hardingsue wrote: »

Was anyone on this flight which landed at Gatwick instead of Manchester? Have you claimed compensation and/or been successful?
I registered a claim as soon as I arrived home but haven’t had a response despite it being over 28 days.

Was this due to the runway at Manchester being closed due to snow?

hardingsue

I've chased Customer Services several times but no response, just the automated replies.
So following an earlier thread I've done a claim today via the new online Small Claims process today.

hardingsue

Tyzap wrote: »

Was this due to the runway at Manchester being closed due to snow?

No there was some fog and a bit of a stack of planes. But the pilot announced that the auto-pilot wasn't working so he didn't want to wait in the stack incase he couldn't land successfully manually. 10 mins after he headed off the Gatwick the autopilot started to work again. There was fog at Gatwick as well but no stack
So it was possible to land as planes were doing and irt was the technical fault which led to the diversion, which isn't a viable defense

Brettfoley

Hi there not sure if anyone else has had same outcome
We were delayed at Orlando airport on 20th April for our flight that was due to leave at 19:50, at 19:00we started hearing rumors that the flight was delayed but not informed at any point we had to go to gate to check, we were told plane was already to go but the crew due take us home we delayed the day before due to bad weather, they had too land in Miamion the 19th April and had to drive nearly 4 hours back to Orlando, this meant that they needed more rest time and did not arrive at Orlando airport until 01.20 we left 01.50.
I have applied to Virgin and ADR via resolver and we were told that the claim has been rejected due to “Bad Weather” and out of there reasonable control, I dispute this I feel had they had standby crew we would have been able to leave on time, not sure wether to start court proceedings. Any help would be appreciated.

Tyzap

Brettfoley wrote: »

Hi there not sure if anyone else has had same outcome
We were delayed at Orlando airport on 20th April for our flight that was due to leave at 19:50, at 19:00we started hearing rumors that the flight was delayed but not informed at any point we had to go to gate to check, we were told plane was already to go but the crew due take us home we delayed the day before due to bad weather, they had too land in Miamion the 19th April and had to drive nearly 4 hours back to Orlando, this meant that they needed more rest time and did not arrive at Orlando airport until 01.20 we left 01.50.
I have applied to Virgin and ADR via resolver and we were told that the claim has been rejected due to “Bad Weather” and out of there reasonable control, I dispute this I feel had they had standby crew we would have been able to leave on time, not sure wether to start court proceedings. Any help would be appreciated.

Hi,

That all sounds slightly odd, why did they not fly the plane back from Miami? I would have thought they would need that.

Regardless tho, you can now refer your case to arbitration for an independent review and adjudication....

https://www.aviationadr.org.uk

As the diversion was, I assume, 24 hours earlier (the previous VS16) they had lots of time to fly in a spare crew. Virgin are big in Orlando and could have brought crew from Manchester, Gatwick or Heathrow in that time. I seems the airline had the time and means to prevent the delay but did nothing.

Good luck.

Brettfoley

Hi we have sent the case to avaiation adr and they have agreed with Virgin that they had done everything reasonable, which I disagree. My biggest annoyance was that they would have been aware of the staff issue the previous evening when the flight was delayed at 17.00 hours, we checked in at Disney Springs no notice given, we checked in at 17.00 no notice given, at 19.00 we found out about the delay by other passengers no mention of the delay by Virgin. Had they told us in the morning we could have arrived at airport later of checked in later as it was we were in the airport passed security and all shops and restaurants closed at 9pm we had 4 small children in the party

Tyzap

Brettfoley wrote: »

Hi we have sent the case to avaiation adr and they have agreed with Virgin that they had done everything reasonable, which I disagree. My biggest annoyance was that they would have been aware of the staff issue the previous evening when the flight was delayed at 17.00 hours, we checked in at Disney Springs no notice given, we checked in at 17.00 no notice given, at 19.00 we found out about the delay by other passengers no mention of the delay by Virgin. Had they told us in the morning we could have arrived at airport later of checked in later as it was we were in the airport passed security and all shops and restaurants closed at 9pm we had 4 small children in the party

Hi,

I'm slightly confused.

Did you refer your case to resolver or go directly to AviationADR? as you mention both. I don't believe that Resolver would/could refer your claim to AviationADR so could you just clear this point up first.

Brettfoley

Sorry, went through all levels with virgin through resolver, then went on my own to aviation adr and got the rejection from them

Regards

Brett

Tyzap

Brettfoley wrote: »

Sorry, went through all levels with virgin through resolver, then went on my own to aviation adr and got the rejection from them

Regards

Brett

Thanks for clarifying.

I don't agree with the outcome from AviationADR and it would be interesting to see the main text of their conclusion if possible.

It leaves you with two options now.

NWNF solicitor or DIY via MCOL.

I'd start by entering your flight details into Bott & Co's flight delay checker.....

https://www.bottonline.co.uk/flight-delay-compensation

It will tell you if they believe you have a valid case too. Then you can decide to use them for a fee, or look into MCOL.

There is a good section on this to be found in Vaubans great guide, if you haven't already. Details just below here.

Good luck.