Flight delay and cancellation compensation, Jet2.com ONLY

NoviceAngel

milzibkit wrote: »

I'm not looking for any compensation - I'd just like to recover the cost of the taxi. Any advice would be appreciated.

You should write to them and enclose a copy of the taxi receipt. They SHOULD reimburse you.

If they don't issue an NBA, instructions and a template letter in Vaubans Guide.

I think what your asking for is exceptionally reasonable and I really can't see why they would haggle with you.

Good luck

NoviceAngel

NoviceAngel

Not as though anybody is interested, cos nobody has asked but I thought I might as well bring you all up to date with my claims against J2.

Just as a recap, flights LS316 CDG to LBA were cancelled on the 1st March, the 2nd March and again on the 4th March. All down to weather at LBA affecting the outgoing flights LS315.

My claims consisted of three elements:-

1..Refund of additional flight tickets because we were initially refused re-routing around £400.

2..Right to care expenses totalling around £600.

3..Flight delay compensation €1,500

I don't wish start a discussion on the flight delay compensation element, it's all been said in the BA thread today!

So what's been happening? Well I first wrote to J2 customer services with a standard letter (not a LBA/NBA) when I eventually returned from holiday asking for a refund of our right to care costs, and the cost of the additional flights.

I'm pleased to say our right to care expenses were refunded in FULL £600.

However, I was less than satisfied with refunds for the flights. When we initially booked around six months ago we paid around £50 each for the original flights. Jet2 said the ONLY option was a refund and no re-routing was available. I refused this refund because I was aware that right to care would end should I accept such a refund,that IMHO was a deceitful and wicked thing that they tried.

I had no option but to purchase additional flights on the Jet2 website from my mobile at an inflated price of £70 each for the following day 2nd March even though I had been erroneously told that this flight was full.

Subsequently this flight was also cancelled and once again we were refused re-routing and offered ONLY a refund of these flights. I once again purchased additional flights for the next flight which was on the 4th March at a vastly inflated price of £135 each a total of £270:mad:

Again, this flight was also cancelled, however this time we were transferred free of charge (that was nice of them) onto the following days flight - finally returning on the 5th March.

When Jet2 wrote what they have craftily done is say I'm entitled to a refund for the cancelled flights but not the re-routed one. So The original flights a total of £100 refunded, the second cancelled flight on the 2nd March also refunded £140. Total £240

The third replacement flight that was also cancelled - well I'm not apparently entitled to a refund because this flight was re-routed and we subsequently flew back on our free of charge transfer of the 5th March.

So total cost of replacement flights £140 + £270 Total £410 - Cheque received for the sum of £240:mad:

This cheque was returned two weeks ago with an NBA.

In the meantime, Botts were looking into any flight delay compensation that may be due under EC261/2004. I believe they have now commenced court proceedings on my behalf.

I recently received a phone call from Jet2 wondering why they had received an NBA from me as well as one from Botts, I found myself having to explain to them the difference between right to care, re routing and any flight delay compensation that may be due under EC261, Botts only obviously dealing with the latter.

So time is now up,, 14 days, do I issue or give them a few more days, well I bet Jet2 let them have Easter off ? :cool:

I know this sounds stupid, but can anyone think of any grounds that they can use to defend their stance with regards to refunds of the flights ?

If I were answering this post myself, I obviously can't think of any, but since it's a clear cut case to me, I'd say give them a few days to respond, they have acknowledged receipt of my NBA in writing, so I do believe that they will deal favourably with this aspect of my claim, or perhaps I'm still giving them too much credit?

:beer:

NoviceAngel

legal_magpie

I would not make two claims, one via Botts and one yourself as this can (and has) caused confusion. Jet2 have already accepted part of your claim and I suspect that you will get an improved offer. As you have instructed Botts for part of the claim it would be sensible to instruct them to include the other elements. You may also fall foul of the rule in Henderson which, in short, says that all claims arising out of the same incident must be dealt with at the same time.

NoviceAngel

legal_magpie wrote: »

I would not make two claims, one via Botts and one yourself as this can (and has) caused confusion.....

Thank you legal magpie, yes Botts have told me that they will include any unpaid elements in their claim, so I'll seek advice from them before I issue any proceedings.

JPears

And again, if Botts claim on your behalf in terms of the refunds element, they will take their percentage cut. You will lose out because Jet2 are being difficult/dishonest/stupid about a valid claim and you have been forced to resort to an alternative method for recovery, which you shouldn't have to do.
When if, ever, are the CAA going to start getting the airlines in order?
Did you ever get any response to your complaint to the CAA?

JPears

It seems fairly clear cut to me Novice. You paid £50 each for your flights. You ended up paying £510 in total as Jet2 refused (unlawfully) to reroute/rebook you. You are owed £510 less the cost of your original flight £100. £410, end of.

NoviceAngel

JPears wrote: »

It seems fairly clear cut to me Novice. You paid £50 each for your flights. You ended up paying £510 in total as Jet2 refused (unlawfully) to reroute/rebook you. You are owed £510 less the cost of your original flight £100. £410, end of.

Well that’s exactly as I see it, I shouldn’t and didn’t want to use Botts as this all seemed very straightforward to me, but then again nothing is straightforward when it comes to Jet2.

I did post a reply from CAA
http://forums.moneysavingexpert.com/showpost.php?p=74069052&postcount=3276

Your Chocolate Fireguard comment springs to mind.

I haven’t had a written response from J2 yet to my NBA so I’m hoping that aspect of the claim will be dealt with favourably.

TBH, I’m shocked that they paid the right to care costs without argument at a substantial £600, now we’re left arguing over £170. It’s all a bit petty.

JPears

Perhaps another letter outlining the general, unlawful lack of compliance by Jet2, irrespective of the actual route, given that it is a UK airline?

NoviceAngel

JPears wrote: »

Perhaps another letter outlining the general, unlawful lack of compliance by Jet2, irrespective of the actual route, given that it is a UK airline?

I will post a redacted copy of my letter to them, my complaint was about lack of compliance by Jet2 and asking them to use their new enterprise act.

NoviceAngel

Redacted copy of my letter, that's a big word for a Yorkshire lad. Vauban tought us it.

NoviceAngel wrote:

Dear Mr Haines,

I have read with interest the enclosed letter from Philip Meeson, Executive Chairman of Jet2.

Unfortunately the grim reality of flying with Jet2.com, is somewhat different to that described.

My partner and I were left stranded at CDG airport when Jet2 cancelled our flight back to the UK. After reading with interest your guidance on your website I believe we were due a ‘right to care’. This would involve transportation to a hotel and be provided with meals until Jet2.com could either re-route us or put us on the next available flight back to Leeds/Bradford.

It is with regret, that Jet2.com offered us no assistance whatsoever only offering us a refund on the cancelled flight. I knew that to accept a refund would absolve us of further ‘right to care’. So I refused this refund. Later that day, we received a letter by email which does not accurately inform us of our rights under EC261/2004, please find enclosed for your information.

Subsequently Jet2.com went on to cancel a total of three flights back to the UK that we were booked on, with still no offer of care for us. I have enclosed my letter to Jet2.com, which fully explains the circumstances surrounding our ordeal. I am now trying to obtain a refund of all our additional costs which under EC261/2004 I believe I am due.

I do hope you will remind Jet2.com of the law, and use the enterprise act, to ensure they comply.

I would value any comments you may wish to make on our situation.

Yours sincerely,


NoviceAngel