Flight delay and cancellation compensation, Jet2.com ONLY

111KAB

Dave_X wrote: »

After many letters to jet2 and CAA the latest reply procrastinates that I am now out of time to claim! So back to see if CAA can shed some light on their new excuse !! They deserve to be taken to the cleaners for their vile attempts to deceive with lies etc.

Seems you are getting closer to the 6 year threshold ... forget the useless/worthless/toothless waste of space namely the CAA and just get on with court action.

JPears

Dave X - just start litigation or hand to a NWNF. Don't play Jet2's crass and stupid games.

supermac9

JGJackson wrote: »

Yes, Supermac9, it looks like you received pretty much the same letter I received from Jet2 last month and mentioned in my last post. I've re-read it a few times now and despite their claims of me being time barred plus their claim of the problem being an "extraordinary circumstance", there is a final paragraph that mentions the CJEU and Van Der Lans so that it "is not appropriate to asses your claim at this time". So have they barred the claim or not???

Actually, I was going to attach a pdf of it or include a link from my OneDrive but haven't figured how to do it yet on here - if I can!

So keeping an eye on this thread and as advised have not gone back to the CAA etc. But if claim is barred for any reason, I will probably do the court thing just to get them to pay out something in fees etc. Do you just phone Botts to do that and will they handle my case as I'm based in the North East??

I sent a copy of my letter from Jet2 to the CAA (I like to keep them busy), and this is the reply I received:

Thank you for your further correspondence following my email.

As previously advised it is the CAA view that airlines should now pay compensation for flight disruptions that fall within the scope of the Huzar ruling and most airlines are paying.

As Jet2 has advised that they will not be handling your case until the outcome of the CJEU Judgment, we are currently unable to progress your case at this stage.
This is because our enforcement powers do not cover obtaining redress for individual consumers and we do not have legal powers to impose a solution on an airline in the way that an ombudsman type scheme does.

Regarding your concern about your claim being time-barred, I can confirm that in the UK the limitation period to take a claim to court is 6 years from the flight.

As previously advised, we will be in touch when the position is clearer to advise you how we will be taking your claim forward.

If however you are not happy with this outcome, you may wish to take the case to a local County Court. We are not able to provide you with legal advice in respect of your claim, but you can get guidance on commencing court proceedings from your local Citizens' Advice Bureau or the Court Service. Please refer to the information provided via the following links:
- http://www.adviceguide.org.uk/england/law_e/law_legal_system_e/law_taking_legal_action_e/small_claims.htm

- https://www.gov.uk/make-court-claim-for-money/overview

- http://www.justice.gov.uk/about/hmcts/


Yours sincerely,

Marion Sautereau
Consumer Affairs Officer
[EMAIL="passengercomplaints@caa.co.uk"]passengercomplaints@caa.co.uk[/EMAIL]

Tyzap

Yep, thats just typical of the CAA.

They have the spine of a jellyfish!

JPears

Tyzap wrote: »

Yep, thats just typical of the CAA.

They have the spine of a jellyfish!

That much spine? Methinks you are generous, sir!

JGJackson

After "talking" to Jet2 since October 2013 about our very delayed August 2011 flight, I've just taken the advice offered here and submitted my claim to Bott & Co for them to carry out the work based on the premise that paying them a percentage to get something from Jet2 is better than me spending time and effort on things I don't have the expertise to fully complete in the manner needed etc.

So here's fingers crossed....

grafter101

Such bad PR that Jet2 are still digging their heels in. Fair enough to appeal but why fight a Supreme Court ruling? It fuels me to simply never use them again. Ever.

I was looking for an updated template letter so I could chase again for a 16 hour delayed flight in July 2014 ("delay was caused by an unexpected flight safety shortcoming, which constitutes an extraordinary circumstance"), but it looks like there's little point as they'll only say they're awaiting the decision of CJEU and/or the Liverpool case on 25 Feb 2015? Looks like this is their current standard response?

Btw if there is an updated template letter for Jet2 then please could someone share it?

I happen to have the direct phone number of Jet2's Exec Chairman which I don't want to have to use :think:, but a (genuinely) unemotional and diplomatic phonecall to the top can always be one future option.

They must know they're ultimately going to have to pay out so it's commercially short-sighted that they can't be the first to try to redeem public brownie points and simply publicise - "We value our customers, want to do the right thing so we're going to honour each claim per UK law". Simples. And imagine how widely that would be publicised and the brand advertised! I for one would consider using them again. But I won't hold my breath.

dino25uk

Grafter101, have to agree with you. After the way Jet2 have conducted themselves in my case, I will never fly with them again, I would swim to my destination first!!!

Skid_Marks

From Eudelay twitter account:

'Next week we have a major court hearing with Jet2 regarding further delays on paying compensations to delayed passengers'

I wonder if this will provide a ruling on Van der Lans ahead of Bott's case in February?

bezthespaniard

So on the 3rd Jan I, along with 3 friends, were delayed by 3 hours and 17 minutes on our Manchester to Geneva flight.

The delay was due to a fault with the door locking mechanism and we had to change planes.

This meant we missed our transfer and had to pay £56 per person extra for new transfers.

I sent off my letter today - am I likely to get compo?