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karenelainehughes wrote: »
MSE recommend you quote the booking reference in its template letter. My claim is for a 2010 flight Ryan Air Marrakech to Bristol - almost 4 hour delay. I don't have any details other than I've found the flight no... and I have the visa stamp in our passports. I don't have our original reservation no, copies of booking confirmation etc now. Ryan Air website only shows your bookings back to 2011. Do you know if it's possible to find your booking ref somehow or are people putting in claims without this info? Thanks
Mark2spark wrote: »
Do you have any evidence of actually paying Ryanair for the booking? You'll need to provide some sort of evidence that you paid them for a service that they didn't deliver.
But there's no requirement to have a booking reference per se in order to claim, just some evidence that you was actually on the flight.
Of course, if ryanair have a loophole, expect them to exploit it, so a court case in order to succeed is on the horizon.
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