Flight delay and cancellation compensation, Ryanair ONLY

Vauban

Ryanair lost.

batman44

Vauban wrote: »

Ryanair lost.

Our good friend HHJ Platts did it again, of course Ryanair intend to appeal.


http://www.manchestereveningnews.co.uk/news/greater-manchester-news/ryanair-flight-delay-compensation-court-9902627

chip2k3

After some quick advice - flight a couple of years ago was re-routed to Birmingham because of strong winds, we were kept on board for 45mins before being offloaded and then had to get a coach from Birmingham to Stansted, so probably 4hours or so delayed. In the meantime, flights were taking off and landing at Stansted as normal.

Whilst I appreciate Ryanair will argue it's due to weather, there will be evidence that other flights took off and landed OK. Is it worth trying to take this further?

howticklediam

So does this mean Ryanair are not complying with the CAA who have now pressured Jet2 into processing claims over 2 years.

Ryanair seem to be totally out on a limb on this now.

legal_magpie

Is the judgment available yet please?
JJ

batman44

legal_magpie wrote: »

Is the judgment available yet please?
JJ

here yah go bud.


http://www.bottonline.co.uk/wp-content/uploads/2015/08/Goel_Trivedi_Ryanair_approved-judgment.pdf

batman44

To tell you the truth I cannot believe the gall of Ryanair defending this when they have been charging Reg261/2004 on tickets prices.

NoviceAngel

Well well our good friend HHJ Platts does it again, it's amazing they're still peeing in the wind with this one, the way the original DJ dismissed the cases was dreadful , what can you expect from a Deputy.. Apart from one exception (fellow forum friend)

Thank god, faith has been restored to our legal system.

You would expect Ryanair to drop it really, but they really don't give a jot do they?

SirGimpy

Has it occurred to anyone here that Ryanair might actually be right about the contractual limitation argument?

adeelh1987

Hi all.

We were flying from Marrakech to Stansted on 13th August, 12 of us including 1 baby who did not have a seat. We were given a gate number and then told our flight was delayed by 4 hours - no reason given. Then 4 hours later we got on a plane and was then told Stansted did not have a slot for us to land and had a further say 30 minute delay until we were given the all clear. The reason for the 4 hour delay was because of problems with the initial plane and they had to wait for this plane to arrive so we can use it to go to Stansted. We got to Stansted about 4 hours and 45 minutes after scheduled arrival.

As its 12 passengers (including baby) with maximum of €400 euros a person, this comes to €4800 euros - a huge amount of compensation.

I went through the Resolve a complaint through MoneySavingExpert and sent a letter to Ryanair, who have today replied with:

"We acknowledge receipt of your email dated 14th August 2015.

We sincerely regret the delay of your flight FR3557 from Marrakesh to London Stansted on the 13/08/2015, which was caused due to an unexpected technical fault.

Ryanair is committed to providing on time flights with safety being our number one priority. Occasionally, there are situations outside our control such as unexpected technical faults which disrupt our flights. We sincerely regret that this flight was one of these rare delayed flights. We confirm that all reasonable measures were taken to ensure that this flight departed with as short a delay as possible.

However, as this delay was unexpected and therefore outside Ryanair’s control (extraordinary circumstances*) we regret to advise that no monetary compensation is due under EU Regulation 261/2004.

On the day of your flight delay you received an email to the email address in your booking advising you how to avail of free call credit. This credit was issued in accordance with our obligations under Article 9(2) EU261/2004 in order to assist you in making any necessary calls due to the unfortunate delay of your flight.

We note that refreshment vouchers were issued according to the time of delay.

Following a review of your receipted expenses we wish to confirm that our accounts department will forward you a cheque to the above mentioned address in the amount of £12.52 in full and final settlement of your claim in due course.

We assure you that we do our best to keep customers informed with information as it is made available. We apologise that you feel there was not enough information given, however we assure you that our staff were relaying information as quickly as it was being given to them.

Please accept our renewed apologies for any inconvenience encountered.

Yours sincerely,

Ryanair Customer Service Department"

I wish to go through court proceedings regarding getting this compensation. I want to follow Dr Watsons post number #569. However under number 4, when i click on the link to the ESCP, it says the maximum you can claim for under ESCP is €2000.

As our claim is for €4800 Euros, any idea on what I can do now?

Your help is appreciated in advance.

Adeel.