Flight delay and cancellation compensation, BA ONLY

Ap66

This was reply from BA
Your claim for compensation has been refused because flight BA0009 on 20 October 2014 was delayed due to aircraft damage, which was not caused by British Airways. Under EU legislation, British Airways is not liable for a compensation payment in this situation.

Unfortunately airline operations are subject to circumstances outside the airline's control. British Airways takes all reasonable measures to avoid delaying a flight in such circumstances. Consideration is given to whether there are any operational options available before a decision to delay is made. We are sorry that the delay was necessary in this case.

I have responded and will see what happens. They don't seem to care that our 2 night stay in Bangkok which had been carefully arranged with full day tours on the second day was ruined.

Norwich_homer

I have just received £34.37 compensation from BA for a flight that was cancelled less than 24 hrs b4 take-off, after phone calls to GB 11pm (local) was eventually given a flight from Tampa 90 miles drive, (originally Orlando flight) 2hrs earlier than original booking, so losing half a days holiday, plus aggro of finding new airport, dropping off hire car etc.
Basically given petrol money/$10 phone card/and cost of rearranged bus from Gatwick!
What does that say about customer service??

Vauban

And what about the €300 per passenger for compensation?

Norwich_homer

Was told that flight rebooked for same day (though different airport) and costs ie petrol and phone cards reimbursed!
So no 300euro
Originally wanted to book us on flight the day after original Orlando -New York 6hr wait NY-Heathrow then find own way to Gatwick!! was declined after phone calls to GB.
They say there was a delay and crew didn't have enough hrs left, and there wasn't another crew to operate the plane.
Not even an offer of avios points, don't know what to do next,
but I know its virgin all the way with me from now on!

Vauban

If you don't know what to do next then you haven't read my guide!

As your case is a little bit unusual, you might want to think about a NWNF firm like Bott. But I think there airline has no reason to deny you compensation - except that they don't want to pay it!

BIGEYE

Couple of years ago my holiday to Las Vegas was absolutely ruined due to BA delaying/cancelling my domestic flight from Edinburgh to Heathrow. My flight was supposed to leave at 09:25 hrs, but didn't depart until 15:35 hrs. As a result I missed my long haul flight out to Vegas.
I spent many hours in terminal 5 trying to get re-booked, but had no success. I ended up getting a taxi to a hotel, getting in to the hotel after 11:00 PM. I was back at the airport at 04:00 hrs next day to try and get rebooked. I eventually got to the front of the queue at 12:00 PM, and managed to get out on the late afternoon flight. This flight was also slightly delayed, and I ended up getting in to my hotel around 28 hrs later than I should have. As a result, everything we could not attend to anything I had arranged for the Monday and Tuesday. On Wendesday we were away to Grand Canyon, Thursday to Hoover Dam, so ended up only having one day in Vegas, as we flew out on the Saturday.
I wrote a strongly worded email to BA's CEO, and they agreed to reimburse me for my taxi fares to/from hotel and late meal we had in hotel. As a gesture of goodwill, they also gave me & wife £100 each off our next BA booking. Very poor IMO.
Is it worthwhile me trying to seek better compensation than that given by BA?

tomtontom

What was the reason for the delay? Given the time you queuing I assume it was something quite significant.

BIGEYE

Fog at Heathrow. It was advised to me that when there is fog, BA delays/cancels domestic flights. Long haul are rarely affected. The flight I was supposed to catch, departed about ten minutes late.

Caz3121

EU compensation does not apply then as the reason for the delay/cancellation was outside of BAs control. When the weather is bad there are normally 2 outcomes
1) 100% of flights are affected as the weather is so bad
2) the weather is affecting the airport to the extent that ATC need to reduce the number of aircraft arriving and departing so the airlines are told to cancel a % of their rotations (whilst the airline may be the ones that ultimately select which rotations to cancel, this does not take away the reason for the cancellation being related to the weather/ATC)

BIGEYE

Thanks for the info Caz3121.