Flight delay and cancellation compensation, BA ONLY

martin1372

The landing time was 11.07 so presumably it would take say 15 minutes to get the arrivals gate.
They are now late leaving Gatwick to get back to Glasgow.

Vauban wrote: »

Google reckons it's a minimum of 42 mins, but it would clearly take you at least 20 mins to navigate your way through the intermediary airport (Heathrow). So it doesn't seem to me that BA could argue credibly that you could have made it to Gatwick less than 3 hours late.

111KAB

martin1372 wrote: »

They are now late leaving Gatwick to get back to Glasgow.

Delays possible to flights to/from Gatwick Airport due to high winds. Passengers are advised to check with their airline.


From website so classed as EC's.

martin1372

They were originally an hour late due to a fault. Then the weather got bad and caused a further delay. Looks like though that they will be arriving 2 hours and 45 minutes late.
Average delay out of Gatwick seems to be from 60 to 90 minutes.

111KAB wrote: »

Delays possible to flights to/from Gatwick Airport due to high winds. Passengers are advised to check with their airline.


From website so classed as EC's.

offshore1

I was due to board BA2036 from MCO to LGW two days ago. The aircraft flew in and judging from attention the ground staff and cockpit crew were giving the undercarriage it appeared to have suffered a problem in that area. After three hours BA cancelled the flight citing an unspecified technical fault. They would not be drawn on the nature of the problem, variously stating they were awaiting a spare part/decision from London. We arrived back in the UK today some 24 hrs late having been accommodated & rebooked by BA.
I observed the faulty aircraft still on the ground having some serious engineering attention when we left.
My concern is that the airline were being deliberately vague about the fault with a view to preparing for an EC defence of the sudden and unexpected failure of a properly maintained part. Perhaps I am being unduly suspicious. No doubt when I make my claim I will find out!

David_e

offshore1 wrote: »

My concern is that the airline were being deliberately vague about the fault with a view to preparing for an EC defence of the sudden and unexpected failure of a properly maintained part.

Don't letthem drag you into discussions that are not relevant to the law. This is how I see it:

http://forums.moneysavingexpert.com/showpost.php?p=63704354&postcount=4238

styletraveller

Hi

My flight to Amsterdam from London City was cancelled. The given reason was bad weather which of course is exceptional circumstance, and it was quite foggy. BUT other airlines and flights were flying and it appears that only my flight + 1 other BA flight were cancelled that morning. So I am disputing BAs claim that no compensation is payable due to EC. Can anyone advise on how I appeal their decision not to pay compensation and what evidence I might need to show that it was not bad weather that was the cause?

Thanks

111KAB

styletraveller wrote: »

Can anyone advise on how I appeal their decision not to pay compensation and what evidence I might need to show that it was not bad weather that was the cause?

There is no real appeal procedure however if you can build up enough evidence that other flights were taking off/landing you could send the evidence to BA and if they do not respond in a positive manner and your evidence is sound it will probably mean court action to achieve compensation. Start off by trawling flightstats and list all the departures/landings to ensure it was only your flight (+ one other BA) and go from there would be my suggestion.

Vauban

But be aware too that poor weather can reduce the capacity of airports to accommodate flights - so it isn't necessarily surprising to see some flights still operating. As 111KAB says, take a look at flightstats for the full picture. (BA are generally good at paying out legitimate claims, IMHO)

Krishnan

I got to know how to get compensation from this website and followed exactly the information given in the site. BA gave compensation in just two days. Really surprising.

flymeaway

Due to depart 13.35, late boarding for no explained reason, sat in our seats and hey presto a technical fault said the pilot - hydraulics was the only word I got from the muffled speaker nearest to my seat. Off we all got, back into the terminal and given the obligatory welfare looking after voucher - eventually re boarded same plane but with different crew and arrived over 5 hours late. Have sent email to customer complaints, received acknowledgement and now waiting - hopefully the £505 each due will be paid with no issues (unlike Thomas Cook who I am stil due to have my day in court with). I just wish more people knew their rights and would claim the. Hopefully the airlines might treat us all with a little bit more respect.