Flight delay and cancellation compensation, Tui/Thomson ONLY

bunkersoldier

philng wrote: »

I referred my TUI case (ref 8496) for flight delay 4th March to CEDR 9th April following initial rejection by TUI 6th April (which I assumed was their final response).

CEDR requested further information last week which I submitted but have now come back to me saying I need to continue to challenge TUI for 8 weeks before they can review the case. This is despite a rejection by TUI 6th April.

Anyway I have forwarded a challenge e mail to TUI today as the reason they have given for delay (flight crew limitations) differs from that provided by the Captain when boarding (weather well over 24 hours previously). I have requested a final response from TUI by 7th May at latest in order that can respond to CEDR by the deadline they have set of 8th May.

I think that you have 12 months from the 8 week point to submit your claim to CEDR, so you’ll have until May 2019.

We had a similar experience to you, also on 4 March, flying from Grenoble to Gatwick. TOM4759 was delayed almost 4 hours. The captain stated that it was due to the knock on effects of the previous adverse weather. We submitted our claim to TUI and just over a month later received a response rejecting our claim, like you with a change of reason to Crew Flight Time Limitations. We have responsed asking for clarification on the reason and stating that regardless, neither reason is considered an extraordinary circumstance, and asking them to reconsider.

Justice13075

Have you sent them a letter before action.

VicS73

Hi

Just wondering if anyone on here was on the above flight and has successfully claimed for flight delay compensation?

Thanks in advance !!!128077;

Dorchester2

Hi Guys

We were due to travel out of Bristol on a 2 March to meet a cruise ship, due to the severe weather we could not get to the airport, flight was delayed by more than 5 hours we had checked in on line but Tui refused to let us cancel saying we were a no show, 2 different travel insurances one has paid out the other says not covered.
Tui keep telling us to claim on insurance, which will not pay out , my point is we had checked in so should have been able to cancel without claiming on insurance as technically we had checked in.....

Tui have been no help when we first called they asked why we were calling them ! The holiday shop staff could not get in due to the weather for 3 days so how did they expect us to get to the airport when police etc said not to travel?

Do l have any hope of getting any monies back ?

steveismoore

I'd be very interested to know more, I was at Zakynthos waiting for that flight to arrive and have been told I don't have a claim due to exceptional circumstances

jpsartre

Dorchester2 wrote: »

Do l have any hope of getting any monies back ?

Aside from travel insurance, no. It's your responsibility to get to the airport.

bertiewhite

Dorchester2 wrote: »

2 different travel insurances one has paid out the other says not covered.

Dorchester2 wrote: »

Tui keep telling us to claim on insurance, which will not pay out ,

So have you managed to claim anything or are you trying to claim twice?

JPears

steveismoore wrote: »

I'd be very interested to know more, I was at Zakynthos waiting for that flight to arrive and have been told I don't have a claim due to exceptional circumstances

How long was your delay because of this?

Dorchester2

No not trying to claim twice as 1 insurer has paid out on half but feel Tui should payout as flight was delayed by 5 hours and technically we had checked in!

steveismoore

Just short of 5 hours.....