Flight delay and cancellation compensation, Tui/Thomson ONLY

georgewn.1

For the benefit of other claimants I would like to start this new thread.
I would like to hear about successful compensation claims against Thomson.
If you can post details of flight number, date and departure/ arrival airport along with brief details of the amount claimed and paid also problems you may have faced along the way.
This information will help others who may have been on the same flight.
It will help others when Thompson contradict themselves on the reasons for the delay.
It will also help future claimants by informing them of a payment precedent on a particular flight.
Please use the flight number in the title of your post to assist others when searching the forum.

georgewn.1

Can all successful Thomson claimants post brief details in the following thread in order to assist future claimants.
https://forums.moneysavingexpert.com/discussion/4839640
Many thanks

roseandrog48

Hi all, thought i should share my news , due to go to court 9th Jan, however recieved a letter from Thomson late November requesting a stay based upon the outcome of the appeal in the high court of the Dawson v Thomson case.

However !

Recieved a further letter a few days later making a full settlement of £2149, Cheque arrived 4th December , providing it doesn't bounce will be able to claim my Hearing costs of £165 next week.

Many thanks go to several of the board but specifically Blondmark, Romanby1 & Legal Magpie, who not only provided invaluable detail responses, but sustained my determination to see the case to fruition.:j

legal_magpie

PERKIE wrote: »

I am sure this is because I have told them I already knew they had paid out on this flight. No interest paid and euros converted at todays rate plus it might take a month to receive the check, but this is still more than double what I paid for the flight. I am still disgusted with Thomsons at the way the matter has been handled and am sure there must be other less tenacious passengers who have had claims rejected and not pursued the matter even when they are entitled to compensation.

This of course opens up a much wider issue as to whether airlines are (or should be) under an obligation to pay compensation to all paassengers on a flight where liability is admitted or adjudged without waiting for passengers to make a claim.

This is not as daft as it sounds. Some years ago I received a letter from Trustees of a fund set up to pay compensation to all passengers who had been overcharged by British Airways and others as a result of a price fixing arrangement. I had no idea I was entitled to anything at all. It wasn't much but the point is that the Airlines had to take the initiative
JJ

georgewn.1

Centipede100 wrote: »

Of course you could instead go to the first post of this thread to find details of all successful claims where legal action was instigated: https://forums.moneysavingexpert.com/discussion/4573907

Yes indeed you could.
I am not trying to steal your thunder.
My only aim is to list only Thomson successful claims in one place.
I am sure other Thomson customers will find it helpful.
It is not my intention to tread on your toes or belittle the hard work you have put into this forum and the help you have given to others.

ErnieW

Hi Guys, Just an update, was due in court tomorrow but the DJ has stayed the case based on the Dawson & Huzar appeals

Tigger74_2

zzx wrote: »

suggest you contact the hotel or accommodation you stayed at and check their records. Then the court will look at the fact that you are claiming compensation from an airline and that you can prove you stayed at the hotel.

Again point out the had Thomson complied with article 14 of 261/2004 and issued you with written otification of your rights you would have kept the boarding passes.
As they failed in their legal obligation you were not aware you should keep the boarding passes. Your inability to produce the passes was causedby their failure to comply with the law.

Thanks ZZX I will try that.I have already supplied the court with extra info that they asked for, but can I now send this in too?

David_e

legal_magpie wrote: »

This of course opens up a much wider issue as to whether airlines are (or should be) under an obligation to pay compensation to all paassengers on a flight where liability is admitted or adjudged without waiting for passengers to make a claim.

I am sure there is no obligation in strict legal terms but I would have thought that the CAA, if they really do represent passengers' interests, ought to be requiring airlines to treat all passengers on any given flight equally.

Parkranger59

Katloz wrote: »

Hi.
We were on the flight due to depart Cancun to Gatwick on 1st November 2013 at 16.20 pm . I h be heard phone calls are going on from Thompson but so far haven't received ours yet. Thompson is to blame as they are responsible to pass on our ADvanced Passenger information to the government for immigration purposes. This didn't do this, which is why the US authorities did not let passengers fly. So not US fault! Do not accept what Thompson say!! We were delayed 21hrs. We were not given water until over 4hrs of waiting in check in and no food vouchers were given which they should be! Terrible management of the situation by Thompson. There is a large campaign between Gatwick passengers as we exchanged emails. Flight no: TOM063 cancun to Gatwick

We too were on the delayed Thomson flight TOM063 from Cancun to London Gatwick on Friday 1st November 2013, that was scheduled for 16.20 hrs (local time) but as you all know didn't take off until Saturday 2nd at around 13.25. Anyone on this flight or on the other delayed flight to Manchester (TOM195) can email me at

Castleburn@sky.com

We wrote a pretty "informative" letter to Ian Chapman, Director of Overseas Operations at TUI Travel Plc, 10 days ago and and received a reply a couple of days ago but not from him, only a Customer Support Advisor in Thomson Airways' After Travel Customer Support department. As such they are trying to hide behind "extraordinary circumstances" saying that since our delay was due to a third party check in system failure and so in these extraordinary circumstances no compensation is due to us!

In a phone call to his office a week after our return, I spoke to a lady in his department about our issue with Thomson and she mentioned that the company was proposing to offer £100 ex gratia payment to all affected passengers, but we have have not received such offer.

xsally83x

I had a letter from Thomson asking for a stay which i ignored. But now i have received a letter from the court asking me to confirm in writing if i agree with the stay? I dont want it stayed so do i just reply and say no i still want my case heard. It wont affect me in anyway will it?