Flight delay and cancellation compensation, Tui/Thomson ONLY

bigstevex

Can someone just confirm that this initial letter is ok please?
Dear Sir/Madam,
DP105 (FCA105)
I am writing to you in connection with the above flight which I was booked onto on Friday July 18th 2008.
The flight was supposed to depart from Punta Cana (Dominican Republic) at 8.50pm, but was delayed by over 6 hours and eventually departed from La Romana Airport.
Under the EU Denied Boarding Regulation 261/2004, I am entitled to the sum of €1200 compensation and look forward to receiving the sterling equivalent within the next 14 days.
€1200 Compensation is made up of the following
Mr *** €600
Miss *** €600

abz_sco

Has anyone who was on the Gran Canaria flight TOM1655 (BY1655) on 25/06/2011 to Edinburgh that was delayed for 40 hours had any luck claiming back money? :mad:

bigstevex

abz_sco wrote: »

Has anyone who was on the Gran Canaria flight TOM1655 (BY1655) on 25/06/2011 to Edinburgh that was delayed for 40 hours had any luck claiming back money? :mad:

40 hrs!! Wow that's epic, why not submit your own letter?

David_e

bigstevex wrote: »

Can someone just confirm that this initial letter is ok please?

You've identified the flight so it shouldn't make that much difference but compensation is based on arrival delays so I would emphasise that rather than departure. You could also ask for interest although you can save that for the likely court claim! May as well add the threat of legal action - search forum for NBA.

Mark2spark

bigstevex wrote: »

Can someone just confirm that this initial letter is ok please?
Dear Sir/Madam,
DP105 (FCA105)
I am writing to you in connection with the above flight which I was booked onto on Friday July 18th 2008.
The flight was supposed to depart from Punta Cana (Dominican Republic) at 8.50pm, but was delayed by over 6 hours and eventually departed from La Romana Airport.
Under the EU Denied Boarding Regulation 261/2004, I am entitled to the sum of €1200 compensation and look forward to receiving the sterling equivalent within the next 14 days.
€1200 Compensation is made up of the following
Mr *** €600
Miss *** €600

Was you 'denied boarding'?
The Faq's have a draft template of the initial letter, including one from the Which! site. It might be better to use the generic letter.

Mark2spark

Well done ftd83 :T

But a bit worrying that the judge just didn't understand the concept of EC's whatsoever. Still, the right result was had.

jetlagged

My family and I were due to fly from Gatwick to Cancun on the 11/10/2013 on the Dreamliner, but unfortunately the flight was delayed by just under 10 hours and the plane substituted with another.

The reason we were given at the time was due to a fault with the air conditioning which meant that the plane could not be pressurised. As this is a technical fault it's my belief that this doesn't constitute an extraordinary circumstance.



I have a couple of questions:

1. Does it have to be the lead passenger on the booking who communicates with the airline? For reasons I can't go into, this person doesn't want to deal with the matter.
2. Have there been ANY reports of Thomson paying out before court proceedings are started? From a thorough read here it would appear not!
3. What were Thomson's obligations to us under these regulations - should we have been given information regarding them in the letter that we received?
4. They have offered us £50 per person as a gesture of goodwill for not experiencing the Dreamliner Premium cabin which will be refunded via the method of payment for the holiday. Am I correct in thinking that as it's a goodwill gesture then acceptance of this doesn't interfere with any compensation owing?

Thanks!

DTDfanBoy

jetlagged

1. Each individual passenger has the right to compensation, it makes no difference who made the booking.

2. Not that I'm aware of in cases of delay.

3. Thomson fulfils very few, if any, of it's obligations under 261.

4. Shouldn't pose a problem unless they also downgraded you, if they did they also owe you 75% of your ticket price which £50 will probably not cover.

jetlagged

DTDfanBoy wrote: »

4. Shouldn't pose a problem unless they also downgraded you, if they did they also owe you 75% of your ticket price which £50 will probably not cover.

Thanks for your quick response

It's funny you should mention the above as one of our party didn't receive their Premium seat on the outbound flight and were sat in an Economy seat.

This was also handled badly as people were meant to be told if they weren't in Premium at the gate but they neglected to inform us. So we only found out on the plane and we wouldn't have got the letter about the downgrade had another passenger decided to randomly pick one up on the way in because she was feeling nosey.

retatco

I have an interesting Notice of Allocation today.
The date is at Bournemouth though not until 25/2/14 but we have been told the case is stayed and is suitable for mediation by the small claims mediation service.
I have not seen anyone else in this thread have to go through this procedure though I'm probably wrong!
From the start I accepted mediation but Thomson did not.
The Notice of Allocation states "Refusal or failure without reasonable excuse to attempt to resolve the dispute by mediation may be considered unreasonable conduct" etc.
I will now email the mediation service my acceptance of their service. It will be interesting what Thomson will do? They have seven days to reply!