Flight delay and cancellation compensation, Tui/Thomson ONLY

KMD7

I recently suffered a 24hr delay when departing for holiday with Thomson air. Having submitted a compensation claim they have now told me that this is not something they would compensate for and advised me to claim on my travel insurance! Is this correct, surely not?

Vauban

KMD7 wrote: »

I recently suffered a 24hr delay when departing for holiday with Thomson air. Having submitted a compensation claim they have now told me that this is not something they would compensate for and advised me to claim on my travel insurance! Is this correct, surely not?

No it is not correct. Have a read of the FAQs on page one, and if you have specific questions not covered there, ask away!

KMD7

A newbie to all this, can't seem to see the FAQ's on P1?

Vauban

KMD7 wrote: »

A newbie to all this, can't seem to see the FAQ's on P1?

It's the second post on page one:

http://forums.moneysavingexpert.com/showpost.php?p=58530911&postcount=2

KMD7

Not had fully reply but was told over 'phone, no comp as they don't cover that. 24hr delay that was dealt with very poorly and very reluctant to let it go.

matt2baker

KMD7 wrote: »

Not had fully reply but was told over 'phone, no comp as they don't cover that. 24hr delay that was dealt with very poorly and very reluctant to let it go.

Sounds like you spoke to the wrong person or department! Ignore that conversation - read page one FULLY of this thread , and then, using the template provided, put your complaint/claim in writing to

EU Delay Claims
Thomson Airways
Wigmore House
Wigmore Lane
LUTON
LU2 9TN

asking for a reply/acknowledgement within 14 days

Yes, there are 2600+ posts on this thread, but you'll get the gist of the procedures and pitfalls by reading the last 20 or so pages on here too :cool: You'll need to do your homework, there's plenty of advice on here, and help available too if you're stuck on a certain area.

KMD7

I have submitted a claim using template on here, no reply after almost five weeks, phoned them to enquire and was told no comp. Trying to establish next best move.

111KAB

KMD7 wrote: »

I have submitted a claim using template on here, no reply after almost five weeks, phoned them to enquire and was told no comp. Trying to establish next best move.

Court action.

KMD7

111KAB wrote: »

Court action.

Is this now the best option?

matt2baker

KMD7 wrote: »

I have submitted a claim using template on here, no reply after almost five weeks, phoned them to enquire and was told no comp. Trying to establish next best move.

Sounds like it'll be an EC technical fault, hence the "no comp" response (did they say that at all?) unless there are other reasons for the excessive delay.............but as fellow poster, 111KAB suggests above, that's your next step, (best option!!) as long as you first put a letter to them saying "14 days before Court Action" and send your letter Recorded Delivery (£1.70) - it'll probably be signed for Thomsons by Sheila Smith! - all mine were!