Flight delay and cancellation compensation, Tui/Thomson ONLY

marchordie

Old wrinkly here so if wrong page sorry. flying to Luxor 2/10/13 the whole world knows we will not be on this flight due to situation when can I request monies or new flight. marchordie

matt2baker

marchordie wrote: »

Old wrinkly here so if wrong page sorry. flying to Luxor 2/10/13 the whole world knows we will not be on this flight due to situation when can I request monies or new flight. marchordie

derrr..........maybe when your flight is delayed.........................or cancelled? :huh:

rl8762

Return flight from Kos to Newcastle 11th July 2013 landed 3 hours 42 minutes late. The reason being at 0945 hrs UK time on the 10th a pilot became ill in Menorca before take off on the plane that would have been used to fly from Newcastle to Kos at 1515 hrs. The Menorca flight eventually landed 492 minutes late. Thomson claim EC? They had a minimum of 5 1/2 hours to find a replacement plane in the uk or a replacement pilot in Menorca. In Fact it took them over 10 hours from the time they realised they had a problem to the flight taking off from Newcastle to Kos which was a replacement plane. Should I pursue to the CAA or accept EC? Any help would be appreciated. not sure I have posted correctly apologies in advance if I have not.

friendofbillw2

rl8762 wrote: »

Should I pursue to the CAA or accept EC?

Neither. Read all the FAQs on page 1, send them an NBA and then off to court.

matt2baker

rl8762 wrote: »

Return flight from Kos to Newcastle 11th July 2013 landed 3 hours 42 minutes late. The reason being at 0945 hrs UK time on the 10th a pilot became ill in Menorca before take off on the plane that would have been used to fly from Newcastle to Kos at 1515 hrs. The Menorca flight eventually landed 492 minutes late. Thomson claim EC? They had a minimum of 5 1/2 hours to find a replacement plane in the uk or a replacement pilot in Menorca. In Fact it took them over 10 hours from the time they realised they had a problem to the flight taking off from Newcastle to Kos which was a replacement plane. Should I pursue to the CAA or accept EC? Any help would be appreciated. not sure I have posted correctly apologies in advance if I have not.

Out of interest, how did you find out all that detail in such a short space of time? Usually Thomsons just say "EC" and leave it at that.

rl8762

a combination of knowing someone on the outward flight who were told some details, flight stats website for the timings and thomsons reply to my complaint. I am still researching whether it is feasible for thomsons to have a spare pilot in Menorca and why it took them so long to get a replacement aircraft This delay was 2 flights previous on the rotation so not EC on my flight.New regulations do state serious illness or death of crew or passenger on your flight not 2 flights previous so I am hopeful.Thanks for the advice ill keep you posted

matt2baker

rl8762 wrote: »

a combination of knowing someone on the outward flight who were told some details, flight stats website for the timings and thomsons reply to my complaint. I am still researching whether it is feasible for thomsons to have a spare pilot in Menorca and why it took them so long to get a replacement aircraft This delay was 2 flights previous on the rotation so not EC on my flight.New regulations do state serious illness or death of crew or passenger on your flight not 2 flights previous so I am hopeful.Thanks for the advice ill keep you posted

Seems you've had more detail from Thomsons than I (or others) have received - I've been told it's a Tech Fault which was an Extraordinary Circumstance - no details, not even a hint of what the Tech Fault was.

Forget the CAA - get your NBA letter sent!

rl8762

Thomsons appear confident they will win this consequently they were giving this info out to passengers waiting at Newcastle to check in at 1200 hrs that day for the 1515 flight we were told via a note posted in resort that due to pilot illness etc etc we would be delayed by about 4 hours. Their rejection letter states "your flight was delayed on its previous rotation due to the pilot being taken ill.In an attempt to minimise the impending delay an alternative aircraft and crew were sourced to operate your flight which was subsequently late arriving in Kos to operate your flight back to the uk"In fact it took them from 0945 hrs until 1930 hrs to get a plane in the air from the uk.

matt2baker

rl8762 wrote: »

Thomsons appear confident they will win this consequently they were giving this info out to passengers waiting at Newcastle to check in at 1200 hrs that day for the 1515 flight we were told via a note posted in resort that due to pilot illness etc etc we would be delayed by about 4 hours. Their rejection letter states "your flight was delayed on its previous rotation due to the pilot being taken ill.In an attempt to minimise the impending delay an alternative aircraft and crew were sourced to operate your flight which was subsequently late arriving in Kos to operate your flight back to the uk"In fact it took them from 0945 hrs until 1930 hrs to get a plane in the air from the uk.

Don't mis-interpret 'confidence' with 'smoke-screen'........they have an abundance of spare wool to pull over their customer's eyes (did I really say 'customers')? It still seems a load of tosh IMHO, and I can sense you know it is too!
I'm presuming you've seen the Watchdog programme of 8th May
http://www.youtube.com/watch?v=pvIcKY5U1zA (2 minutes into the prog, it's a 10 minute slot) as this will confirm that it's not worth getting the CAA involved.......

A_Flock_Of_Sheep

Thomson see adamant that claims are limited to two years.

I would never use them again. To say I am sick of dealing with them and their repetetive two year stand point is an understatement.