Flight delay and cancellation compensation, Thomas Cook ONLY

111KAB

steveeo wrote: »

So it looks like I will have to wait? or is this the normal reply?

My post today on Huzar thread explains.

steveeo

111KAB wrote: »

My post today on Huzar thread explains.

It looks like, if claims with any type of technical issue will have to wait for the Huzar ruling

bluenose33

Hi,
Newbie posting in desperation.
Cut a long story short,complaint to Thomas cook got rejected then went through caa,and just received the below response. Should I be hopeful or will Thomas cook still not pay up?
ANY ADVICE WELCOMED!


Dear Mrs xxxx


Thank you for your patience with us while we investigated your complaint about the disruption of flight TCX573 on 22nd September 2009.

We have reviewed the information available to us in accordance with new guidelines clarifying the “extraordinary circumstances” exception of EC Regulation 261/2004.
The airline has reassessed your flight against these guidelines and have informed us that the disruption of your flight is of a type which means that compensation is payable. It appears from the documentation provided, that the disruption was within the control of the airline and could have been avoided. Therefore this disruption does not fall under the extraordinary circumstances’ exception of the Regulation. As such, the airline has agreed you are entitled to compensation.
The airline has confirmed they will be contacting you to arrange payment. We have therefore closed your file as the complaint has been resolved.
Please allow time for the payment to be processed. If you do not hear from the airline within 4 weeks, please contact them directly with a copy of this letter.








THOUGHTS?

111KAB

bluenose33 wrote: »

THOUGHTS?

CAA have no legal jurisdiction and TC will probably ignore. Doubtful you would get NWNF to take on so watch the 6 year threshold closely whilst keeping an eye on the Huzar thread and keep the pressure on/pester TC.

David_e

bluenose33 wrote: »

THOUGHTS?

There is a time limit for taking legal action - 6 years in England and Wales, 5 years in Scotland. I'm not sure if the fact that TC are based in England makes any difference but if you are in Scotland, I would suggest a bit of research on the site in the event that you need to take legal action as 5 years is little more than a month away.

bluenose33

As I said I am new to all this, has anyobody else out there had same letter off caa then either tc paid up or refused to?

















When last post said pressure,do you mean just email and written pressure?

bluenose33

Live in England so time should be on my side at least,i did have reservations about the caa letter it just seemed to easy.

David_e

bluenose33 wrote: »

Live in England so time should be on my side at least,i did have reservations about the caa letter it just seemed to easy.

Not sure which airlines are better or worse but there are plenty of reports of CAA "rulings" being ignored so don't get your hopes up just yet.

bluenose33

Anybody else out there had similar letters etc??


:wave:

Vauban

bluenose33 wrote: »

Anybody else out there had similar letters etc??


:wave:

Yes. Loads. Means nowt, necessarily.

:wave: