Monarch delays & Compensations. Listed flights denied in O.P.

suelees1

callum9999 wrote: »

.....I can see the point of the regulation, but it's been put together dreadfully. Why on earth someone should get given €125 in compensation because their €30 flight from Paris to London was delayed by 2 hours I have no idea.

Well this is why it wasn't decided by a lay person

callum9999

richardw wrote: »

All depends on circumstances, which we don't have perfect knowledge of. Some have missed funerals of loved ones, some have slept on airport floors overnight etc. Some have been to their own 'hell' and back and that is bad enough for them.
Have you seen the chaos that ensues when a flight is cancelled, particularly late at night?

BTW You don't get compensation for a 2 hour delay.

I'm sure they would have mentioned it. I've slept on many airport floors - it's not "hell". People are far too soft nowadays... I also highly doubt it is "chaos" - unless you're suggesting people are running around, screaming, fainting etc. The majority of my annoyance at this is the absolutely ridiculous phrasing people use to describe mundane experiences...

I apologise profusely, a 2 hour delay caused by being re-routed. Huge difference.

suelees1 wrote: »

Well this is why it wasn't decided by a lay person

Huh? The law wasn't written by a lay person because they wanted the compensation levels to be completely disproportionate to the cost of the flight?

Mark2spark

I didn't set the levels of compensation callum. Perhaps the 'disproportionate' level that was set is a way of ensuring there is a reasonable deterrent to the airlines to avoid delays?
I'm more annoyed at the lack of communication from Monarch. When we checked in at 9.30 am (spanish time)(in Majorca) the pilots were still on their way to Cork, via a taxi from gatwick to heathrow and an aer lingus flight, to collect the empty plane to fly to gatwick to begin the days routings, some 6 hours late. So it was obvious that there was going to be a delay, and the airport staff could have told us and we could have gone into town or done something else rather than sit around for hours on end not knowing what was happening.
It's hard to put a value on the inconvenience, but yes i'd agree that this inconvenience didn't amount to €250 each. But I didn't set it. Perhaps there was also some future proofing in the amount when it was set, talks of the introduction of the regulation began nearly 10 years ago.

Mark2spark

callum9999 wrote: »

Why on earth someone should get given €125 in compensation because their €30 flight from Paris to London was delayed by 2 hours I have no idea.

Well, I'm aware that you now know that it's 3 hours minimum for a claim.
But funny you mention that route.
My sister, in the days before EU261, got up at 6 am and drove to Heathrow, parked and checked in, for the 9.30 am flight to Paris, for a business lunch at 1 pm Paris time. They boarded on time, pushed back, taxied towards the runway... and then sat there for 2 hours.
So there was little point in then going as the meeting had been missed, and it was a journey that involved simply turning around and coming home again. Waste of air fare, car park fee, petrol, and a days work lost as she didn't get home until 6pm.
So €250 in those circumstances would only get you to break even point.

Vauban

Yes Callum - I think you are talking utter tripe. My delay of 24 hours was hugely inconvenient - it meant I arrived back home in the early hours of the morning, and needed to be up early the same day for a transatlantic flight. At the time I felt Monarch did not prioritise my speedy return from Egypt over their own logistical and financial preferences. I still don't.

So I'm sure Mark is right that the purpose of the regulation is to deter the airlines from treating their passengers like cattle. Which is what they had tended to (arguably currently) do.

You can have a view about the justice and proportionality of the regulation. But the law is the law. And just as passengers who inadvertently breach the T&Cs of airlines and find there to be little flexibility, so too must the airlines recognise that they have no option but to respect these rules (which they appealed, and failed to revoke).

So I'm sure you neither think it's right for the airlines either to contravene the law, or to ignore their passengers when they seek to hold them to it.

richardw

callum9999 wrote: »

... I also highly doubt it is "chaos" - unless you're suggesting people are.... fainting....

Somebody did faint.

cart583

I am just ready to send my forms off to them for flight mon305 from manchester to sanford on 9th june 2012. Anyone else on this flight already claimed?

Mark2spark

I'm reposting the FAQ's, I have since added a link to the Advocate Generals opinion on 15 May 12


FAQ's with amendments.

All blue words are links to relevant posts. Some are quoted just to save you doing that

WARNING
Claiming may not be a walk in the park. So research this (long) thread and the MSE article in order to discover useful information before you ask a question!

Airline bust= no claim

Anything from 17th Feb 2005 -you can claim but if the airline says no - you can't take them to court.

Flight Stats

Small claims time limit Its 6 years

Package holiday flights ARE covered.

Regulation261\2004

MSE article corrected

Technical fault with plane is NOT "extra ordinary circumstances" so you CAN claim
Extraordinary circumstances + Extra ordinary Circumstances
Technical issues
More Technical issues with background

Thomas Cook address
Thomas cook incident Oct 26 2012

KLM Claim form
Ryanair address
BA Address
BA complaint web-site

BA forum explaining the regulation in plain english *ESSENTIAL READING*

Jet airways address
Compensation per person + Monarch email
Monarch Claim form

Centipede100 Template letter
CAA Template letter


Airline claims 2 years maximum to claim The UK time limit is 6 years, - that's the Law

Judgement on 22nd NOV confirms the limit is whatever applies in the Country-UK is 6 years
CAA Denied boarding
Right to Care
CAA contact details New!
European small claims

Advocate Generals opinion delivered 15 May 12

Original Sturgeon judgment giving rise to delay compensation:

Legal challenge to Sturgeon judgment:

MCOL:

Successful claims
Juice_terry EasyJet Liverpool Menorca August 2012 400 Euros per pax
Mooeyitfc Swiss Airlines LCY-Zurich £400
Wheetyfree easyJet flight 5068 Nice to Gatwick on 19th October 2012
Dominicbond BA208 on 24 May2012 €600
Conan WizzAir Unspecified
fabkids BA UK-Australia 08\2012 €600 each,
...and many others since...

suelees1

richardw wrote: »

Somebody did faint.

I shouldn't laugh......

glentoran99

So to add my tuppence worth, My flight was delayed from Mombassa to Gatwick by 26 hours, in sept 2011 the plane we boarded the plane wouldnt start, They had to get a part flown in, Claimed pre ruling, told no they werent processing claims. then a week after the ruling I lodged my form, have a claim ref etc but nothing more, and every response is the same we are looking at it. Contacted the CAA who told me they have 28 days, Monarch deny this and say there is no timeframe, In two minds now how long should i give them before starting proceedings elsewhere