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Monarch delays & Compensations. Listed flights denied in O.P.
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Well this is why it wasn't decided by a lay person
I'm sure they would have mentioned it. I've slept on many airport floors - it's not "hell". People are far too soft nowadays... I also highly doubt it is "chaos" - unless you're suggesting people are running around, screaming, fainting etc. The majority of my annoyance at this is the absolutely ridiculous phrasing people use to describe mundane experiences...
I apologise profusely, a 2 hour delay caused by being re-routed. Huge difference.
Huh? The law wasn't written by a lay person because they wanted the compensation levels to be completely disproportionate to the cost of the flight?
I'm more annoyed at the lack of communication from Monarch. When we checked in at 9.30 am (spanish time)(in Majorca) the pilots were still on their way to Cork, via a taxi from gatwick to heathrow and an aer lingus flight, to collect the empty plane to fly to gatwick to begin the days routings, some 6 hours late. So it was obvious that there was going to be a delay, and the airport staff could have told us and we could have gone into town or done something else rather than sit around for hours on end not knowing what was happening.
It's hard to put a value on the inconvenience, but yes i'd agree that this inconvenience didn't amount to €250 each. But I didn't set it. Perhaps there was also some future proofing in the amount when it was set, talks of the introduction of the regulation began nearly 10 years ago.
Well, I'm aware that you now know that it's 3 hours minimum for a claim.
But funny you mention that route.
My sister, in the days before EU261, got up at 6 am and drove to Heathrow, parked and checked in, for the 9.30 am flight to Paris, for a business lunch at 1 pm Paris time. They boarded on time, pushed back, taxied towards the runway... and then sat there for 2 hours.
So there was little point in then going as the meeting had been missed, and it was a journey that involved simply turning around and coming home again. Waste of air fare, car park fee, petrol, and a days work lost as she didn't get home until 6pm.
So €250 in those circumstances would only get you to break even point.
So I'm sure Mark is right that the purpose of the regulation is to deter the airlines from treating their passengers like cattle. Which is what they had tended to (arguably currently) do.
You can have a view about the justice and proportionality of the regulation. But the law is the law. And just as passengers who inadvertently breach the T&Cs of airlines and find there to be little flexibility, so too must the airlines recognise that they have no option but to respect these rules (which they appealed, and failed to revoke).
So I'm sure you neither think it's right for the airlines either to contravene the law, or to ignore their passengers when they seek to hold them to it.
Somebody did faint.
FAQ's with amendments.
All blue words are links to relevant posts. Some are quoted just to save you doing that
WARNING
Claiming may not be a walk in the park. So research this (long) thread and the MSE article in order to discover useful information before you ask a question!
Airline bust= no claim
Anything from 17th Feb 2005 -you can claim but if the airline says no - you can't take them to court.
Flight Stats
Small claims time limit Its 6 years
Package holiday flights ARE covered.
Regulation261\2004
MSE article corrected
Technical fault with plane is NOT "extra ordinary circumstances" so you CAN claim
Extraordinary circumstances + Extra ordinary Circumstances
Technical issues
More Technical issues with background
Thomas Cook address
Thomas cook incident Oct 26 2012
KLM Claim form
Ryanair address
BA Address
BA complaint web-site
BA forum explaining the regulation in plain english *ESSENTIAL READING*
Jet airways address
Compensation per person + Monarch email
Monarch Claim form
Centipede100 Template letter
CAA Template letter
Airline claims 2 years maximum to claim The UK time limit is 6 years, - that's the Law
Judgement on 22nd NOV confirms the limit is whatever applies in the Country-UK is 6 years
CAA Denied boarding
Right to Care
CAA contact details New!
European small claims
Advocate Generals opinion delivered 15 May 12
Original Sturgeon judgment giving rise to delay compensation:
Legal challenge to Sturgeon judgment:
MCOL:
Successful claims
Juice_terry EasyJet Liverpool Menorca August 2012 400 Euros per pax
Mooeyitfc Swiss Airlines LCY-Zurich £400
Wheetyfree easyJet flight 5068 Nice to Gatwick on 19th October 2012
Dominicbond BA208 on 24 May2012 €600
Conan WizzAir Unspecified
fabkids BA UK-Australia 08\2012 €600 each,
...and many others since...
I shouldn't laugh......