Monarch delays & Compensations. Listed flights denied in O.P.

JPears

Where would we be without you oh mighty Lord Vauban.
Strange how airlines happily use Wallentin when it suits but blatently ignore when it doesn't.
mutatis mutandis?
In English?

batman44

What address for the court docs to be kindly served to Monarch, Customer Services, Luton Airport? As per their email details?

Flowerpots_2

Hi,
After a long time waiting we have just had our claim rejected by Monarch. The following is what Monarch have said;

Our records show that the aircraft scheduled to operate your flight developed a fault with the engine rendering the aircraft unserviceable. Engineers were required to fix the fault, however this took longer than anticipated as the aircraft required a full engine change before it could be declared serviceable. Therefore, In order to reduce the length of your delay and minimise the disruption, passengers on your flight were transferred to the first available aircraft from within our fleet. Despite our best efforts, these events led to a delay in the scheduled time of your departure. We can confirm that the fault that occurred was as a result of damage to the engine fan blades as a result of a manufacturing forging process fault. Accordingly we can confirm that the technical fault was caused by a manufacturing defect.

They go on to say they are happy that this is Extraordinary Circumstances, so will not be paying out.
We are just wondering if anyone thinks this is worth pursuing? We were delayed by 5 hours in total.
Thank you

Vauban

Flowerpots wrote: »

Hi,
After a long time waiting we have just had our claim rejected by Monarch. The following is what Monarch have said;

Our records show that the aircraft scheduled to operate your flight developed a fault with the engine rendering the aircraft unserviceable. Engineers were required to fix the fault, however this took longer than anticipated as the aircraft required a full engine change before it could be declared serviceable. Therefore, In order to reduce the length of your delay and minimise the disruption, passengers on your flight were transferred to the first available aircraft from within our fleet. Despite our best efforts, these events led to a delay in the scheduled time of your departure. We can confirm that the fault that occurred was as a result of damage to the engine fan blades as a result of a manufacturing forging process fault. Accordingly we can confirm that the technical fault was caused by a manufacturing defect.

They go on to say they are happy that this is Extraordinary Circumstances, so will not be paying out.
We are just wondering if anyone thinks this is worth pursuing? We were delayed by 5 hours in total.
Thank you

This has been discussed pretty extensively on the previous page of this very forum - have a read.

Flowerpots_2

Thanks, sorry, I have read the forum, just needed a bit if reassurance I was doing the right thing by pursuing. Thanks

Vauban

Flowerpots wrote: »

Thanks, sorry, I have read the forum, just needed a bit if reassurance I was doing the right thing by pursuing. Thanks

As you'll see from the CAA letter, unless the manufacturer has written to Monarch to advise them of a manufacturing fault, then it's not a "hidden manufacturing defect" but a normal technical failure, not covered by the concept of extraordinary circumstances.

You should write to the airline pointing this out and advising them that if they do not settle your claim within 14 days (they won't) you will initiate legal proceedings. What to do next is all covered in my guide.

You might also write to the CAA and ask them what they propose to do about Monarch flouting the CAA's own guidance in this respect.

Flowerpots_2

Vauban wrote: »

As you'll see from the CAA letter, unless the manufacturer has written to Monarch to advise them of a manufacturing fault, then it's not a "hidden manufacturing defect" but a normal technical failure, not covered by the concept of extraordinary circumstances.

You should write to the airline pointing this out and advising them that if they do not settle your claim within 14 days (they won't) you will initiate legal proceedings. What to do next is all covered in my guide.

You might also write to the CAA and ask them what they propose to do about Monarch flouting the CAA's own guidance in this respect.

Thank you Vauban, really appreciate your help.
Cheers

NoviceAngel

Vauban wrote: »

You might also write to the CAA and ask them what they propose to do about Monarch flouting the CAA's own guidance in this respect.

I can answer this one for you Vauban, absolutely F!ck all

Unless of course, they tick the box that says they promise to be good from now on, The CAA and the enterprise act, be afraid, be very afraid!

Star9272

Flowerpots wrote: »

Hi,
After a long time waiting we have just had our claim rejected by Monarch. The following is what Monarch have said;

Our records show that the aircraft scheduled to operate your flight developed a fault with the engine rendering the aircraft unserviceable. Engineers were required to fix the fault, however this took longer than anticipated as the aircraft required a full engine change before it could be declared serviceable. Therefore, In order to reduce the length of your delay and minimise the disruption, passengers on your flight were transferred to the first available aircraft from within our fleet. Despite our best efforts, these events led to a delay in the scheduled time of your departure.


Thank you

I wonder what Monarchs best efforts actually are????
It looks almost like a cut & paste exercise doesn't it? Here's a copy of
Their operational excuse to our delay-

Our records show that the aircraft scheduled to operate your flight diverted on its previous flight from Gibraltar to Malaga due to poor weather conditions in Gibraltar which were below safe landing limits. In order to reduce the length of your delay and minimise the disruption to passengers, passengers on your flight were transferred to the first available aircraft from within our fleet. Despite Monarch’s best efforts there was no immediate availability to transfer your flight to an aircraft sub-chartered from a third party company.

NoviceAngel

Star9272 wrote: »

I wonder what Monarchs best efforts actually are????
It looks almost like a cut & paste exercise doesn't it? Here's a copy of
Their operational excuse to our delay-.........

I think all airlines have template letters, one for weather and of course the current favourite 'hidden manufacturing defects.'