Monarch delays & Compensations. Listed flights denied in O.P.

BigSqueezy

Thats a lot of flights

Perama

I've also had the same email from Mr Beahan and felt obliged to point out that the sentence: "We are unable to provide you with any documentation regarding this delay as this will only be disclosed to our regulator" makes no sense. The regulator has not forbidden Monarch from providing customers with documentation, although Monarch is trying to give this impression. In reality, it chooses not to provide documentation in the hope you'll give up.

This is yet another example of Monarch dissembling (at best) with the aim of wearing its customers down. Don't let them. As others have said, follow Churchill's maxim: Never give up!

glentoran99

Issuma wrote: »

I've just had exactly the same reply from Monarch after the CAA referred it back to them, I had decided that if this happened I was going to go down the NWNF route probabaly with Bott & Co however I have been advised that before they will look at your claim you have to use their online tool which advises whether this is worth pursuing or not and in the case of flight MON1874 is says we are not entilitled to claim ??

I can only assume that we are at the end of the road apart from taking Monarch to court ourselves !!!!

Anyone else out there trying to claim for this flight as well ???

Not necessarily there are other firms

111KAB

Issuma wrote: »

and in the case of flight MON1874 is says we are not entilitled to claim ??.......
Anyone else out there trying to claim for this flight as well ???

If you flight was July (around 26th /27th this year) yes there are some people on the Monarch Complaints Facebook Page.

suelees1

I just became pow-fagged with it all so instructed a NWNF firm http://www.bottonline.co.uk/aviation who are partnered with http://www.euclaim.co.uk/

They've taken up where I left off. Monarch, as is their wont, decided it was EC then later ignored LBA. Court proceedings have now been issued. Even with Bott's fee, any compo will be more than I paid for the flight so it was a no brainer for me.

wilpshire

My claim for compensation for the delayed flight zb564 Manchester to Tenerife on 11/09/12 has been rejected by Monarch despite the intervention by the CAA.I am intending to contact my credit card provider to see if they are able to pusue a claim under section 75 of the consumer credit laws.Anyone out there had a similar experience?
Peter

Caz3121

wilpshire wrote: »

My claim for compensation for the delayed flight zb564 Manchester to Tenerife on 11/09/12 has been rejected by Monarch despite the intervention by the CAA.I am intending to contact my credit card provider to see if they are able to pusue a claim under section 75 of the consumer credit laws.Anyone out there had a similar experience?
Peter

If you read the thread lots of people have had claims rejected. Read the "what to do next", court would be the next stop, either by yourself or through a NWNF company

alld

Ruthie21 wrote: »

I have now received the following reply from Monarch after appealing to the CAA for compensation which we were promised by Monarch staff for the above flight. the excuse given was not satisfactory - it is the same given for the delay of a flight to Palma on the day before - and the letter is just a circular.

I plan to go to one of the claim companies now. Does anyone have any recommendations?

Thanks
Ruthie

Dear Customer,

Asyou are aware following your correspondence to the Civil Aviation Authority(CAA), they have asked us to review your flight delay claim again.

Wehave now fully re-investigated your claim as requested and can advise you thatwe are satisfied that the reason for your delay does fall within theextraordinary circumstances criteria and therefore compensation is not payableand your claim has been concluded.

Aspart of this process it was a CAA requirement that we provided them withdetailed information surrounding your flight delay and I can confirm thatthe CAA have now received our findings and conclusions.

Weare unable to provide you with any documentation regarding this delay as thiswill only be disclosed to our regulator.

Pleasenote that the individual circumstances surrounding your delay or any serviceissues you may have encountered do not form part of the criteria when assessingflight delays for compensation in line with EC261/2004.

Best regards,

James Beahan
EU Claims Team
Monarch

ZB214 23rd Aug, just asked CAA to confirm this plane was the same one as cancelled the previous day?

kimblemimble

Any help very gratefully received!!

There were 6 passengers in our party on Monarch flight ZB239 3-11-09 Arrecife to London Gatwick which was delayed 3 hrs 27 mins. We have submitted our claims and have now heard back from Monarch that we are entitled to compensation and we will be receiving a cheque each in the next 21 days.

However, we put the claims in for 400 Euros each following the advice given on this website. Monarch have only agreed to pay out 200 Euros each (£167.13) as our delay was between 180 and 240 minutes. Is this in line with the guidelines? Are Monarch just trying to avoid paying the full whack or should we just accept what they are offering and be happy we have at least received something?!!!!

Just wondering if anyone else has gone through similar circumstances? Any advice would be great.

Thanks

Kim

Rose198

Had the same reply arrive from Monarch a couple of days ago regarding flight number ZB214 - 24/08/2013
We are going to try the CAA one more time before going through a flight claims company.
Can anybody recommend a decent flight claims company?