Monarch delays & Compensations. Listed flights denied in O.P.

Vauban

SimonLugs wrote: »

I don't mind going to court but not got a clue what to do.

Start with the thread "Taking the airlines to court", the start of which has some useful links.

But ... be aware that if you take this on yourself it is a lot of work - many hours of reading and writing.

SimonLugs

Vauban wrote: »

Start with the thread "Taking the airlines to court", the start of which has some useful links.

But ... be aware that if you take this on yourself it is a lot of work - many hours of reading and writing.

Thank you very much. Shall start reading tonight.

Rose198

@Flycobob
We also had the same letter from Monarch & then complained to the CAA.
Last week we had a letter from the CAA saying we needed to go back to Monarch & complain again.
We have now sent another claim to Monarch but I expect exactly the same response.
We should have our reply by mid December.
Let me know how you get on with your claim.

Vauban

Rose198 wrote: »

@Flycobob
We also had the same letter from Monarch & then complained to the CAA.
Last week we had a letter from the CAA saying we needed to go back to Monarch & complain again.
We have now sent another claim to Monarch but I expect exactly the same response.
We should have our reply by mid December.
Let me know how you get on with your claim.

I fear you are on a roundabout. Isn't it time to get off? NBA letter and court, or hand over to a NWNF solicitor.

inminniesroom

Hi
I have complained to Monarch using your template thank you. They have eventually responded after over 2 months refusing my claim on extraordinary circumstances. CAA will only deal with Manchester outbound complaints. What can I do now? Help Please.

Vauban

inminniesroom wrote: »

Hi
I have complained to Monarch using your template thank you. They have eventually responded after over 2 months refusing my claim on extraordinary circumstances. CAA will only deal with Manchester outbound complaints. What can I do now? Help Please.

I refer you to the answer I gave immediately preceding your post - write a NBA letter as a prelude to legal action, or hand over to a NWNF lawyer. The FAQs on page one have most of the pointers you'll need.

richardw

Is your flight detailed here http://forums.moneysavingexpert.com/showpost.php?p=58527199&postcount=1

Ruthie21

I have now received the following reply from Monarch after appealing to the CAA for compensation which we were promised by Monarch staff for the above flight. the excuse given was not satisfactory - it is the same given for the delay of a flight to Palma on the day before - and the letter is just a circular.

I plan to go to one of the claim companies now. Does anyone have any recommendations?

Thanks
Ruthie

Dear Customer,

Asyou are aware following your correspondence to the Civil Aviation Authority(CAA), they have asked us to review your flight delay claim again.

Wehave now fully re-investigated your claim as requested and can advise you thatwe are satisfied that the reason for your delay does fall within theextraordinary circumstances criteria and therefore compensation is not payableand your claim has been concluded.

Aspart of this process it was a CAA requirement that we provided them withdetailed information surrounding your flight delay and I can confirm thatthe CAA have now received our findings and conclusions.

Weare unable to provide you with any documentation regarding this delay as thiswill only be disclosed to our regulator.

Pleasenote that the individual circumstances surrounding your delay or any serviceissues you may have encountered do not form part of the criteria when assessingflight delays for compensation in line with EC261/2004.

Best regards,

James Beahan
EU Claims Team
Monarch

andythomas

Speaking as someone who has got their compensation after sheer determination and resolving not to give up, its quite clear that Monarch will say anything to put hurdles in your way and make it as difficult as possible to make a claim.

People, no point in messing.... send your NBAs in, file a claim at moneyclaimonline or engage a solicitors firm such as botts.. just be persistant and never give up!

Even if the case gets before a judge, we now have previous cases that show technical faults are NOT extraordinary, and even if they were the airlines are obliged to have resources in place to resume the flight in a reasonable timescale - if you cant get them on one you can definitely get them on the other!!

Issuma

I've just had exactly the same reply from Monarch after the CAA referred it back to them, I had decided that if this happened I was going to go down the NWNF route probabaly with Bott & Co however I have been advised that before they will look at your claim you have to use their online tool which advises whether this is worth pursuing or not and in the case of flight MON1874 is says we are not entilitled to claim ??

I can only assume that we are at the end of the road apart from taking Monarch to court ourselves !!!!

Anyone else out there trying to claim for this flight as well ???