Monarch delays & Compensations. Listed flights denied in O.P.

glentoran99

lancs_ms wrote: »

I sent a chase up email to Monarch on the 3rd January (claim November 2012), and have just received the following response after 27 days:



Is this a sign that Monarch are starting to realise that they can not just ignore correspondence/emails and are turning over a new leaf?

They are committing to providing a response to the claim or an update within the next month, which is new.

My problem is that I still don't know whether they intend to provide compesation or not. I suppose if it is a choice between:

a) County Court (long delay);
b) hand over the claim to a 3rd party @ 30% of the claim (and long wait)
or
c) waiting a bit longer and getting 100% compensation

then (c) doesnt seem too bad.

you forgot
d) Waiting the month and getting the standard extraordinary circumstances response and therefore going back to A) or

keftin

Interesting development

A report in today's Daily Mail of the first ruling by a judge in favour of compensation since the ECJ decision.

111KAB

keftin wrote: »

Interesting development

A report in today's Daily Mail of the first ruling by a judge in favour of compensation since the ECJ decision.

Be careful as this does not relate to a Monarch flight and does not set a precedent.

glentoran99

http://www.dailymail.co.uk/news/article-2270725/Now-sue-flight-delays-Landmark-ruling-mean-payouts-hold-ups-3-hours.html

Mark2spark

Well, at least it's a start. I'd love to be able to find the case report and read it through, to see what the tech problem was/the airline's defence was.

Mark2spark

Some good reading on the new Ryanair additional links.

FAQ's

All blue words are links to relevant posts. Some are quoted just to save you doing that

WARNING
Claiming may not be a walk in the park. So research this (long) thread and the MSE article in order to discover useful information before you ask a question!

Airline bust= no claim

Anything from 17th Feb 2005 -you can claim but if the airline says no - you can't take them to court.

Flight Stats

Small claims time limit Its 6 years

Package holiday flights ARE covered.

Regulation261\2004

MSE article corrected

Technical fault with plane is NOT "extra ordinary circumstances" so you CAN claim
Extraordinary circumstances + Extra ordinary Circumstances
Technical issues
More Technical issues with background

Thomas Cook address
Thomas cook incident Oct 26 2012

KLM Claim form
Ryanair address
Ryanair Irish appeal explained - New!
How to combat Ryanair using the English Court System New!
BA Address
BA complaint web-site

BA forum explaining the regulation in plain english *ESSENTIAL READING*

Jet airways address
Compensation per person + Monarch email
Monarch Claim form

Centipede100 Template letter
CAA Template letter


Airline claims 2 years maximum to claim The UK time limit is 6 years, - that's the Law

Judgement on 22nd NOV confirms the limit is whatever applies in the Country-UK is 6 years
CAA Denied boarding
Right to Care
CAA contact details
European small claims

Original Sturgeon judgment giving rise to delay compensation:

Legal challenge to Sturgeon judgment:

MCOL : Link to the Court Forms

LBD

Monarch Hi Jacqueline, we cannot give you any more information until a decision has been made about your flight. Until such decision has been made Maria wouldn’t have any more information than you’ve already been told. The social media team are not involved with the investigation process and cannot hurry your claims along.

i DONT WANT THEM TO HURRY IT ALONG, JUST WANT IT DEALT WITH LOL....DESPITE MARIA CARLETON TELLING ME ONT HE 18/01/2013 SHE WOULD CHECK THE PROGRESS AND GET BACK TO ME...LOL NO SURPRISE THERE SHE HAS NOT AND NEITHER HAVE THEY... FOR SOME REASON THEY DO NOT LIKE IT BEING PUT ON FB HOW LONG PEOPLE HAVE BEEN WAITING....LOL THE STANDARD REPLY IS CONTACT US AND WE WILL HELP YOU LOL

Vauban

You are so right, LBD.

Monarch are so very much out of their depth it beggars belief. They are clearly pretending not to understand the implications of the EU law. But it's worse than that - they lack the competence and capacity to deal with the (predictable) volume of calls. I'm going to Court, and I suggest everyone forms a line!

Mark2spark

Today is an interesting day for me, as 12 days ago Monarch emailed me to say that I would receive a cheque through the post within 14 days.
So if it doesn't come today, then tomorrow is the last day before they have failed that deadline as well.
I'm sort of half wishing they do fail, as if I go to court I can get interest on the amount from back in October when the delay occurred. But don't want to wait 3 months for MCOL to sort it, - they would still need chasing after that as well.

cart583

good luck mark, still havent heard of anyone else yet who has had a claim accepted from monarch, hopefully will be lots soon