Monarch delays & Compensations. Listed flights denied in O.P.

Sherratthead

Hi Guys

As Issuma says above (thanks Issuma), yes, I do have 2 claims: One for the outward journey (5.5 hours) and one for the return (22 hours).

I sent everything in one claim, but didn't realise they would class them as 2 separate claims - they don't tell you this, and it just delays everything more doesn't it...

It'll be interesting to see what they say in the second email - probably another refusal.

Fingers crossed, and I'll post more as and when. Thanks for everybody's help...

Jayne xx

Vauban

Issuma wrote: »

Sherratthead and I were involved in the same delay, Jayne was delayed on her outbound (5.5 hours) journey and then her return journey - which was my outbound journey I was delayed in Manchester for 23 hours and Jayne was delayed in Mytilene for the same amount of time as she was waiting to come home, in the letter she has received they seem to have totally overlooked her second delay could they be being dealt with as seperate issues or is this just standard delaying tac tics ???

My complaint is only for the one delay on flight MON 1874 for 23 hours but as yet we haven't heard anything !!!

Why do passive? Do you think the airlie is respecting you? Set your own deadlines! Write to the airline giving them 14 days to reply constructively else you'll start legal proceedings. And on day 15 - litigate!

D-MAC

Had this reply from Monarch, it was sent to my wife's email account but was in spam and she didn't check it until i contacted Monarch.

Anyway here's what they have said....

Re: MON303 Manchester to Sanford 14th June 2013

Further to your claim for delay compensation, we are writing to advise the outcome of our investigation into your case.

Monarch Airlines aims as its first priority to provide its passengers with a safe and efficient service. We are sorry for the delay you experienced that has led to your claim for compensation. We would like to reassure you that every reasonable effort is made to ensure that our flights depart on time and in the unlikely event we are unable to do so through disruption, we aim to provide a solution at the earliest opportunity.

As previously advised, in some circumstances passengers may be entitled to compensation for delay arising from such disruption under European Union laws. However, any monetary payments are subject to certain criteria being satisfied. Under these laws where the disruption is caused by an ‘extraordinary circumstance’ which the airline was reasonably unable to prevent, the carrier is not obliged to pay compensation. Extraordinary circumstances have been defined by the courts and the European Regulations themselves provide a non-exhaustive list of which circumstances can indeed be categorised as extraordinary.

Our records show that the aircraft scheduled to operate your flight sustained damage to the rear door of the aircraft by a set of steps. Engineers attended the aircraft and began repairing the damage. Due to the length of time taken to repair the fault, the crew operating your flight would have exceeded their maximum legal operating hours had they operated your flight and were therefore required to take a minimum rest period before completing the flight. Usually in circumstances such as these, we would call on our standby crew to continue your flight. However, due to industrial action within French Air Traffic Control the previous two days, our standby crew had already been utilised to cope with the unusually high demand for additional flying to ensure the fleet and flying programme were not disrupted. The strike affected all flights operating in and around French airspace. Many areas of French airspace were either closed or heavily restricted due to staff shortages. Routings avoiding French airspace were used but these were heavily regulated due to the huge demand for this airspace. Some flights were rerouted to avoid the French airspace but still had large ATC delays and incurred much higher flying times.

Having considered the factual background of this case, we are satisfied that the disruption was caused by an extraordinary circumstance that could not have reasonably been prevented by Monarch Airlines. We are, therefore, unable to accept your claim for compensation for the reasons given.

Yours sincerely,


Sophie Etchells
Customer Service Centre Advisor
EU Claims
Monarch
Tel: +44 (0)844 4815626
Email: euclaim@monarch.co.uk
https://www.monarch.co.uk

RedRubyTuesday

tightrs wrote: »

zb569 Tenerife to Manchester on the 27th august 2013 was delayed about 4.5 hours anyone else contacted monarch regarding this flight and/or the previous flight zb568 man to tenerife as to why they were delayed and if we were entitled to compensation.

I was on flight zb569 from Tenerife to Manchester too. When we were checking our luggage in we were given a piece of paper saying it was due to technical problems within the monarch fleet. It took me a week to recover from this and I intend to put in a claim too, and will never fly with monarch again.

richardw

MSE Martin advised on todays itv's this morning between 11.50 and 11.52, in response to a phone-in caller, that Monarch claims don't go as far as court, it's disappointing that he appears to not be aware of 111KAB's case and others.

Sherratthead

I've just had my second email re the return journey from Mytilene to Manchester... They say they won't compensate me as the problem was due to extraordinary circumstances that could not have reasonably been prevented ... Even though it was a problem that had been ongoing from my flight out the previous week...

So now I have a 'double-refusal'... I'm going to look at the FAQ pages to see what to do next.

One question : I'm not very 'up' on all of the technicalities of the next steps. As an absolute novice, do you think it's easier (for me) to go through a 'No Win No Fee' company instead...?

Thanks, Jayne xx


Re: MON1875 Mytilene to Manchester 27th July2013

Further to your claim for delaycompensation, we are writing to advise the outcome of our investigation intoyour case.

Monarch Airlines aims as its firstpriority to provide its passengers with a safe and efficient service. We aresorry for the delay you experienced that has led to your claim forcompensation. We would like to reassure you that every reasonable effort is madeto ensure that our flights depart on time and in the unlikely event we areunable to do so through disruption, we aim to provide a solution at theearliest opportunity.

As previously advised, in somecircumstances passengers may be entitled to compensation for delay arising fromsuch disruption under European Union laws. However, any monetary payments aresubject to certain criteria being satisfied. Under these laws where thedisruption is caused by an ‘extraordinary circumstance’ which the airline wasreasonably unable to prevent, the carrier is not obliged to pay compensation.The European Commission have published guidelines regarding what can and cannotbe considered as extraordinary circumstances and we base our decision on theseguidelines.

Our records show that the aircraftscheduled to operate your flight suffered a fuel leak from the number oneengine on arrival at Skiathos when operating its previous flight rotation. As aresult we could not safely operate the aircraft until the source of the leakwas located and the necessary rectification work completed. The rectificationwork involved sourcing spare components which, along with adequate engineeringresource, were transported to Skiathos to rectify the fault. Due to the lengthof time involved to undertake the requisite rectification work the aircraft wasunavoidably on the ground in Skiathos overnight which then caused theunexpected delay of your own flight departure.

Our operations team worked extremelyhard to source an alternative Monarch or third party carrier’s aircraft tooperate your flight however during this peak summer flying period there was noavailability which would minimise the unavoidable disruption you suffered.

Having considered the factualbackground of this case in accordance with the published guidelines, we aresatisfied that the disruption was caused by an extraordinary circumstance thatcould not have reasonably been prevented by Monarch Airlines. We are,therefore, unable to accept your claim for compensation for the reasons given.

All flight delays are fully documentedin accordance with the requirements of our regulator and the relevantlegislation in place. Please note that this documentation cannot be disclosedto passengers nonetheless we actively supply this to the Civil AviationAuthority and National Enforcement Bodies upon request.

Please note that the contents of thisletter and the circumstances surrounding your delay are strictly confidential.

richardw

Don't forget Monarch read this thread so perhaps make your post a bit more anonymous.

klint

Sherratthead wrote: »

One question : I'm not very 'up' on all of the technicalities of the next steps. As an absolute novice, do you think it's easier (for me) to go through a 'No Win No Fee' company instead...?

I think most of us here were complete novices until we started reading the FAQs in this thread. Some of us have already gone from complete novice to full courtroom success. Most of us are still in the middle of the process. It takes a very long time, and if you do decide to do it yourself, you will have a long time to read up and get prepared before the hearing.

I suggest you find yourself a about 2-3 hours of free time - completely free of distractions - and read the FAQs. Then decide, from what you've learned, whether it's worth doing it yourself. If you decide to use a no-win, no-fee firm, you should still read the posts on this thread reporting users' experiences of these firms, as some of them are appear to be a waste of time.

Issuma

As I was on the same flight as Sherratthead, I will be expecting the same response, better get reading up on what to do next !!!!

111KAB

richardw wrote: »

MSE Martin advised on todays itv's this morning between 11.50 and 11.52, in response to a phone-in caller, that Monarch claims don't go as far as court, it's disappointing that he appears to not be aware of 111KAB's case and others.

And I even sent him a copy of the actual newspaper extract rather than the on-line version shown here!

http://www.dailymail.co.uk/news/article-2338887/Our-victory-thousands-left-stranded-flight-delays-Couples-payout-26-hour-ordeal.html

Have also tried to contact Mr Lewis regarding charity donations in respect of airline pay outs but he has never replied either.