Ask Atos Healthcare disability assessment questions

HB58

I don't see that is a reason to not tell us how long the training lasts for varying disciplines of HCP.

Atos_Healthcare_representative

HB58 wrote: »

I don't see that is a reason to not tell us how long the training lasts for varying disciplines of HCP.

Sorry HB58, I didn’t think that was what was being asked.

It’s not within the remit of this thread, which is to help people through the process, but you can find the information in a recent blog article that we did. I don’t think I am allowed to link directly to it though.

DrJones35

HB58 wrote: »

I don't see that is a reason to not tell us how long the training lasts for varying disciplines of HCP.

If you are a....
Doctor you do 9 days training.
Nurse you do 18 days training
Physiotherapists you do 21 days training

Hope that answers your question.

schrodie

Atos_Healthcare_company_representative wrote: »

Hi HB58,

Yes, Atos Healthcare conducts training, but although we might deliver training that does not mean that we are the owners of the design or training materials. DWP are the owners, which is why requests for information about the training need to be made to them.

Atos own the computer software called LiMA which drives the WCA and delivers the final report to the DWP DM.

Given that Atos so called "healthcare professionals" only receive a few days training (see above) in disability analysis it's clear why Atos produce so many sub-standard WCAs at great cost to the taxpayer. This is probably the reason why Atos leave the decision up to a computer!!!

Muttleythefrog

Fridge3 wrote: »

I've never said atos lie about people. That's people perception when they don't get the result they expect.

ATOS HCP lied about me... it's the only logical conclusion to be drawn from the facts given... and details supplied to you numerous times in my time on this site. But I've always got the result I wanted. I'm in the middle of my second reassessment (hence in part my large absences from here) and they've just closed their file indicating they've advised again that I pass the WCA... just waiting to get copy of the ESA85A to see what nonsense is on it this time. So if there was anyone around here who should be applauding ATOS HC... it should be me. So your 'they are all bitter because they are found more capable than they think they are' nonsense simply doesn't apply to people like me. I've even gone out of my way to say what ATOS HC do well... like supplying information via customer relations email on request regarding progress of their referral.. something the DWP on the other hand is woefully shocking regarding. So in some respects ATOS HC do customer service as it should be done... sadly when it comes to the actual WCA they fail horribly. And the rep here has, as in previous guise, selectively evaded questions and set out to give a PR response. It has completely put me off using this site. That MSE admin have allowed this facade to continue with the rep often giving very poor or misleading advice to 'customers' that lies outwith their best interests but not those of ATOS HC is supremely damning in my book. I'm no MSE veteran or obsessive... but I always assumed this site was about getting the best for its users or those reading... I hadn't imagined that included the PR departments of wealthy companies.

Muttleythefrog

Atos_Healthcare_company_representative wrote: »

To all of those who have asked about investigations by HCP’s professional bodies, sorry for the delay in responding. The remit of the thread is questions about the Work Capability Assessment process, rather than questions like this. However, I can assure you that Atos Healthcare takes all complaints against any of its doctors, nurses and physiotherapists extremely seriously and always cooperates fully with the investigations of the GMC, the NMC and the Health and Care Professions Council HCPC. Only HCPs who retain registration with their professional body are permitted to continue to work with Atos Healthcare on disability assessments.

Yet you demonstrate complete disinterest here as a respresentative of that organisation and try to put people off complaining... preferring to suggest they instead discuss any unfortunate circumstances they've experienced with your customer services. (That's in the rare event you actually acknowledge a customer here could conceivably have not been dealt with entirely correctly or treated properly!) My advice is people should not waste their time complaining to ATOS in the hope they'll one day get £20 compensation or similar. But instead to directly target the HCP via their professional body so that the last point you make above becomes key. If a HCP fears they will lose their career if they do not do their job properly then it may encourage greater accuracy of assessment and professional conduct. In most cases as the issue comes down to accuracy of assessment the natural and most beaten track for redress is by appealling any unfortunate DWP decision based on such assessment.

Following my own experiences I also advise people treat the WCA as a game. It is a game. At this reassessment of mine I thrashed in 9 reports/assessments from healthcare pros... all with my ESA50. I don't imagine for a moment that an ATOS HCP spent their time (given what ATOS HCPs have themselves said to the press.. and given that often they don't even have time or bother to read ESA50 prior to actual medical) reading all of that... but I did ensure the last ESA85 and ESA85A (both recommending support group) from ATOS were at the top of the pile. I suspect ATOS HCPs are going to be extremely reluctant to waste their time or efforts disagreeing with their own colleagues... or waste their efforts reading numerous psychiatric reports or similar just so that they can determine they need more information and request a medical.

sicknotethefirst

Muttleythefrog wrote: »

Yet you demonstrate complete disinterest here as a respresentative of that organisation and try to put people off complaining... preferring to suggest they instead discuss any unfortunate circumstances they've experienced with your customer services. (That's in the rare event you actually acknowledge a customer here could conceivably have not been dealt with entirely correctly or treated properly!) My advice is people should not waste their time complaining to ATOS in the hope they'll one day get £20 compensation or similar. But instead to directly target the HCP via their professional body so that the last point you make above becomes key. If a HCP fears they will lose their career if they do not do their job properly then it may encourage greater accuracy of assessment.

Excellent advice

halight

Atos_Healthcare_company_representative wrote: »

Hi skeggysteve

All of the HCP training materials are owned by the DWP, so you would need to ask the DWP for them.

So you can only buy the number of recording machines that the DWP say you can buy.

You can not tell us about your complaints process Because its own by the DWP.

And now you can not tell us what training your HCPs have because its owned by the DWP.


So, The DWP runs your company for you. But your CEO gets a million pound bonus for doing what? its the DWP sorting everything out,

Rant over.


Atos Rep. Thank you for telling us that you can not answer the question,
It dose help telling us that you tell us you can't and why.

It's a lot better than just not doing anything about it.

As I siad in another post, We may not like the fact that you can not tell us an answer, But least we know why .

halight

Atos_Healthcare_company_representative wrote: »

To all of those who have asked about investigations by HCP’s professional bodies, sorry for the delay in responding. The remit of the thread is questions about the Work Capability Assessment process, rather than questions like this. However, I can assure you that Atos Healthcare takes all complaints against any of its doctors, nurses and physiotherapists extremely seriously and always cooperates fully with the investigations of the GMC, the NMC and the Health and Care Professions Council HCPC. Only HCPs who retain registration with their professional body are permitted to continue to work with Atos Healthcare on disability assessments.

are The HCP's allowed to continue to carry out Medicals while they are being Investigated ?

What sort of complaints ageist a HCP would lead them to be put under Investigation ?

Would a HCP that has lied on a medical form be put under investigation ?

Atos_Healthcare_representative

Muttleythefrog wrote: »

Yet you demonstrate complete disinterest here as a respresentative of that organisation and try to put people off complaining... preferring to suggest they instead discuss any unfortunate circumstances they've experienced with your customer services. (That's in the rare event you actually acknowledge a customer here could conceivably have not been dealt with entirely correctly or treated properly!)

Muttleythefrog

To clarify this point, it is our customer services team who register complaints and they are very happy to investigate individual circumstances if people contact us directly. On this forum I can explain what the process is. If people report that hasn’t been the case in their particular circumstance they are welcome to contact us directly. Sorry if I have not been able to provide the information you were seeking.