Ask Atos Healthcare disability assessment questions

pip2012

zzzLazyDaisy wrote: »

Yes but depending on her/your circumstances she may/maynot be eligible. I suggest you start a new thread on the benefits forum if you need help/advice as that isn't really what this thread is for, and your issue is likely to get lost/overlooked on here.

Thank you. I will do that now

LadyCava

Can someone clarify this points system for me please? Is it cumulative ie if you 'score' 15 points overall on the form does that put you in the support group or do you have to 'score' 15 points on one criteria only? I'm very confused and still waiting for the ATOS report upon which the DWP based their decision I should be in the WRAG. Help!

damo24

LadyCava wrote: »

Can someone clarify this points system for me please? Is it cumulative ie if you 'score' 15 points overall on the form does that put you in the support group or do you have to 'score' 15 points on one criteria only? I'm very confused and still waiting for the ATOS report upon which the DWP based their decision I should be in the WRAG. Help!

In theory once you accumulate a total of 15 points no matter how you score them then that should be enough to put you in the support group. The problem you will have is that often you are not awarded the full points you should receive resulting in you being found fit for work or placed in the wrong group.

KxMx

That is incorrect. Getting into the support group is not about points (15 needed to pass on ESA); you have to meet one of the support group descriptors, otherwise you are put into the work group. Nothing to do with points beyond the 15 needed to qualify for ESA.

Richie-from-the-Boro

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ATOS is it true you were paid £12,678,555 in total by the DWP in the month of April 2013:

Information & Communications Technology £1,992,341
Health & Disability Assessments £10,664,524
Welfare to Work - £21,960

Atos_Healthcare_representative

Richie-from-the-Boro wrote: »

ATOS is it true you were paid £12,678,555 in total by the DWP in the month of April 2013:

Information & Communications Technology £1,992,341
Health & Disability Assessments £10,664,524
Welfare to Work - £21,960

Hi Richie-from-the-Boro

I’m sorry, you would need to contact DWP if you wanted to ask about the contract we have with them, and as a member of the customer services team I’m not able to talk about commercial details. But I’m happy to try and help with any customer support issues that I can.

Richie-from-the-Boro

Atos_Healthcare_representative wrote: »

Hi Richie-from-the-Boro

I’m sorry, you would need to contact DWP if you wanted to ask about the contract we have with them, and as a member of the customer services team I’m not able to talk about commercial details. But I’m happy to try and help with any customer support issues that I can.

- thanks for you quick response Atos Healthcare representative !

Widelats

Why is it that i failed the assessment the first time, and my documentation was not written down or recorded by the "Specialist", but on the second ATOS assessment i passed, while being told that none of my conditions had been recorded on the first assessment?

Assessor "You have something wrong with your arm? We have no record of this, let me see....oh yes, that is terrible..."

Me: "I had this in writing on my first assessment, why have you no record of this?"

Assessor " um.... between you and me your last assessor was only a RGN and i am sorry she did not do her job properly.... (mortified blank look on her face)"

Please tell me what i should do to put in a official complaint about ATOS and its assessor?

Widelats

Widelats wrote: »

Why is it that i failed the assessment the first time, and my documentation was not written down or recorded by the "Specialist", but on the second ATOS assessment i passed, while being told that none of my conditions had been recorded on the first assessment?

Assessor "You have something wrong with your arm? We have no record of this, let me see....oh yes, that is terrible..."

Me: "I had this in writing on my first assessment, why have you no record of this?"

Assessor " um.... between you and me your last assessor was only a RGN and i am sorry she did not do her job properly.... (mortified blank look on her face)"

Please tell me what i should do to put in a official complaint about ATOS and its assessor?

Hi Widelats,

You could try contacting ATOS complaints, but don't hold your breath, we will just spout some copy and pasted apology and that will make things better, in the meantime, did you know that you lost a year of benefits and it was all down to our unbelievable assessments, and that we probably got your benefits in payment from the Govt instead of you? HA HA HA HA HA, anyways, good luck in your quest to bring any justice coz we are exempt from prosecution HA HA HA HA HA :money:

isolation

Widelats wrote: »

Please tell me what i should do to put in a official complaint about ATOS and its assessor?

Formal ATOS Complaint: Write to ATOS customer services and label as a formal written complaint. When fobbed off, escalate to second tier. When fobbed off, escalate to Independent Tier. ATOS have targets that 19 out of 20 of their assessments remain fit for purpose, so earlier tiers are often fruitless.

Complaint procedure is here: http://dwpnegligence.wordpress.com/2012/11/27/atos-complaints-procedure/

Complaint to NMC: Details here. They will probably do very little but it is good to build up a case history: http://www.nmc-uk.org/patients-public/Reporting-a-nurse-or-midwife-to-the-NMC/

MP: Copy correspondence to your MP and possibly Michael Meecher

As the poster above intimated, ATOS and the DWP are currently quite unaccountable for their actions, but the more (legitimate) complaints which are highlighted, the better.

Best of luck with it,
Dee
http://dwpnegligence.wordpress.com