Ask Atos Healthcare disability assessment questions

Widelats

isolation wrote: »

Formal ATOS Complaint: Write to ATOS customer services and label as a formal written complaint. When fobbed off, escalate to second tier. When fobbed off, escalate to Independent Tier. ATOS have targets that 19 out of 20 of their assessments remain fit for purpose, so earlier tiers are often fruitless.

Complaint procedure is here: http://dwpnegligence.wordpress.com/2012/11/27/atos-complaints-procedure/

Complaint to NMC: Details here. They will probably do very little but it is good to build up a case history: http://www.nmc-uk.org/patients-public/Reporting-a-nurse-or-midwife-to-the-NMC/

MP: Copy correspondence to your MP and possibly Michael Meecher

As the poster above intimated, ATOS and the DWP are currently quite unaccountable for their actions, but the more (legitimate) complaints which are highlighted, the better.

Best of luck with it,
Dee
http://dwpnegligence.wordpress.com

Cheers Dee, i am going to go ahead with this complaint right to the top. I will let you know how it goes.

Atos_Healthcare_representative

Widelats wrote: »

Please tell me what i should do to put in a official complaint about ATOS and its assessor?

Hi Widelats,

we take all complaints seriously and there is a thorough, in-depth process in place for dealing with them. If you contact us we will take all the details and can carry out an independent investigation of your concerns. We can be contacted by emailing [EMAIL="customer-relations@atoshealthcare.com"]customer-relations@atoshealthcare.com[/EMAIL].

Thanks

Olive_Oyl

Atos_Healthcare_representative wrote: »

Hi Widelats,

we take all complaints seriously and there is a thorough, in-depth process in place for dealing with them. If you contact us we will take all the details and can carry out an independent investigation of your concerns. We can be contacted by emailing [EMAIL="customer-relations@atoshealthcare.com"]customer-relations@atoshealthcare.com[/EMAIL].

Thanks

Of course you do . I wish your assessors would be as conscientious .

Atos_Healthcare_representative

Olive_Oyl wrote: »

Of course you do . I wish your assessors would be as conscientious .

Hi Olive Oyl

If any of our HCPs haven't been so with you please contact us using that address so that we can investigate it.

schrodie

Atos_Healthcare_representative wrote: »

Hi Olive Oyl

If any of our HCPs haven't been so with you please contact us using that address so that we can investigate it.

:rotfl::rotfl::rotfl::rotfl::rotfl:

markmarkmark

Richie-from-the-Boro wrote: »

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ATOS is it true you were paid £12,678,555 in total by the DWP in the month of April 2013:

Information & Communications Technology £1,992,341
Health & Disability Assessments £10,664,524
Welfare to Work - £21,960

Wow - 12.5 million for 22 grands worth of jobs - what great value for the taxpayer!

isolation

Atos_Healthcare_representative wrote: »

Hi Olive Oyl

If any of our HCPs haven't been so with you please contact us using that address so that we can investigate it.

Oh please don't jest so much. I had recordings of 2 of my partners assessments including one of doctor aggression and impropriety (in addition, both showed that the assessments bore no resemblance to the report). You refused to accept them as the assessor didn't know he was being recorded. How can you possibly say that you investigate properly ?

In all 3, you repeatedly stated they were fit for purpose repeatedly until intervention from my MP and the involvement of your independent tier.

Dee
http://dwpnegligence.wordpress.com

schrodie

isolation wrote: »

Oh please don't jest so much. I had recordings of 2 of my partners assessments including one of doctor aggression and impropriety (in addition, both showed that the assessments bore no resemblance to the report). You refused to accept them as the assessor didn't know he was being recorded. How can you possibly say that you investigate properly ?

In all 3, you repeatedly stated they were fit for purpose repeatedly until intervention from my MP and the involvement of your independent tier.

Dee
http://dwpnegligence.wordpress.com

Perhaps this case and many many many many more poor quality WCAs carried out by atos has eventually persuaded Hoban to remove atos's monopoly on the WCA.

"Hoban – taking action to improve the Work Capability Assessment"

Here

Care to comment on the above MSE Sponsored Atos Rep!!!!

Richie-from-the-Boro

That would be the same Mark Hoban who :

- used to work for PWC URL="http://www.accountingweb.co.uk/group/election-2010-discussion-group/mark-hoban-conservative-fareham"]Price Waterhouse Cooper[/URL
- and the same Mark Hoban who took over £22,000 in non - cash donations from PWC
- that's the same PWC that was paid £2.7 mi££ion to look in to mortality rates at the NHS
- and the same PWC whose inside knowledge of the UK treasury helps URL="http://www.guardian.co.uk/business/2013/apr/26/accountancy-firms-knowledge-treasury-avoid-tax"]conflict of interest[/URL tax avoiders for money
- and the same PWC that gave Davy boy half a mi££ion + donations to the Tory party

So the man responsible for sorting out ATOS, used to work for PWC, took a £22k non - cash donation, his party took a £2.7 mi££ion cash donation .. .. yes he, in my opinion, is a good man for the job !

Atos_Healthcare_representative

schrodie wrote: »

Perhaps this case and many many many many more poor quality WCAs carried out by atos has eventually persuaded Hoban to remove atos's monopoly on the WCA.

"Hoban – taking action to improve the Work Capability Assessment"

Here

Care to comment on the above MSE Sponsored Atos Rep!!!!

Hi schrodie

I’m here to help people through the WCA process by answering questions they have about it. I can’t comment on things like this, but you can read the Atos Healthcare Press Statement.