Claiming loss from Royal Mail - New forms

roses

pinky8 wrote: »

I call 01752 387112 which I believe is Royal Mail customer services in plymouth. I then explain about the item being lost and that I would like to speak to the ebay team. Then explain to the ebay team what has happened and that you would like to put in a claim. They will then fill in the claim form for you.

They ask for the item number, recipients address etc

I have been told that it is easier for them to do the claim via the phone. I usually explain that I will not be sending the cop in incase it gets lost and I have other items on there. You have to make sure that you are able to send them some proof though i.e cop/receipt or tracking number of recorded delivery.

I have done this quite a few times and it has been a straight forward and very quick way of claiming.

Hope everything goes well for you

xxx

can't do it by phone anymore, got to fill out the form and post it off

Mordillo

pinky8 wrote: »

I call 01752 387112 which I believe is Royal Mail customer services in plymouth. I then explain about the item being lost and that I would like to speak to the ebay team. Then explain to the ebay team what has happened and that you would like to put in a claim. They will then fill in the claim form for you.

They ask for the item number, recipients address etc

I have been told that it is easier for them to do the claim via the phone. I usually explain that I will not be sending the cop in incase it gets lost and I have other items on there. You have to make sure that you are able to send them some proof though i.e cop/receipt or tracking number of recorded delivery.

I have done this quite a few times and it has been a straight forward and very quick way of claiming.

Hope everything goes well for you

xxx

This is going to help me a lot, previously I just haven't had the time to claim but I have made a note of what's been damaged/lost so I'll be calling them tomorrow/monday with a long list

Mordillo

Just seen roses post about not being able to phone any more

dollywops

soolin wrote: »

I've often wondered how they get senders to prove the value of cash or vouchers sent in the post for insurance purposes. All special delivery says is that it is th eonly way to send cash/vouchers etc, yet it doesn't suggest that any sort of record be kept of how much was sent.

Due to a dire family emergency a while ago we had to send dollars across country, we had no receipt for those dollars as they werem't mine they had been left in a safe place by a visitor and forgotten. Luckily the cash arrived safely, but I would have had no way at all of proving how much cash was in my special delivery envelope.

I'll be interested to hear how you get on dollywops

Update - RM 'lost' the paperwork, so I have had to send them copies. This was on Monday, so it could take another few weeks. Fortunately, I keep a photocopy of everything I send, when it comes to this sort of thing, and I would advise others to so do.

dollywops

Today, after 6 months, Royal Mail sent me a cheque for £34 to cover the $ I sent to Croatia in March which went missing - that is firstly having returned my paperwork, demanding proof of the purchase of the $, and then RM losing my paperwork.

In the accompanying letter was a comment along the lines of that they were prepared to pay out in this instance, but in future, they would require proof of purchase. I will be taking this up with them tomorrow. If I went to M&S and purchased $50, for example, to send abroad, how could I prove to them, this was what I placed in the envelope. What exactly do they want from us. As I explained to the member of staff at the time, I was not exactly going to risk prosecution over a fraudulent claim for $50!

custardy

soolin wrote: »

I've often wondered how they get senders to prove the value of cash or vouchers sent in the post for insurance purposes. All special delivery says is that it is th eonly way to send cash/vouchers etc, yet it doesn't suggest that any sort of record be kept of how much was sent.

Due to a dire family emergency a while ago we had to send dollars across country, we had no receipt for those dollars as they werem't mine they had been left in a safe place by a visitor and forgotten. Luckily the cash arrived safely, but I would have had no way at all of proving how much cash was in my special delivery envelope.

I'll be interested to hear how you get on dollywops

dont know how it works but lots of banks use SD for transporting cash.in my office we deal with a lot of banking offices where cash is sent to and we can get in excess of 300 SD pouches which could have £2.5k each!
you would be surprised how lax some are on securing the packets. ive had them burst and had to get a manager over ot witness me count it into new pouches.

Tirian

dollywops wrote: »

Today, after 6 months, Royal Mail sent me a cheque for £34 to cover the $ I sent to Croatia in March which went missing - that is firstly having returned my paperwork, demanding proof of the purchase of the $, and then RM losing my paperwork.

In the accompanying letter was a comment along the lines of that they were prepared to pay out in this instance, but in future, they would require proof of purchase. I will be taking this up with them tomorrow. If I went to M&S and purchased $50, for example, to send abroad, how could I prove to them, this was what I placed in the envelope. What exactly do they want from us. As I explained to the member of staff at the time, I was not exactly going to risk prosecution over a fraudulent claim for $50!

If you sent cash in the post, and not by S.D., then you are very lucky to have got any compensation at all - RM specifically excludes cash of any sort from the items that they will compensate for if sent in a standard letter or package.

As for the refund value - I recently submitted a claim for an item I sent via R.D. that was substantially damaged in transit. I used the new RM claim form, and included the Paypal payment page and a copy of the ebay sale page as proof of value (£60) and an explanation that as the item was a collectible then there was no way I could sell it for this value again in the condition it was now in. They sent me a cheque for the maximum £34 compensation.

I'm happy enough with this - bought the item for £10 so I'm quids in whatever happens - and I can probably patch the item up a bit, and sell it for at least the £25 that I'm missing (in fact, since I'll get the Paypal fees and eBay fees back, as the item was returned, I'll probably be better off overall!).

user051105

Plymouth is currently working on claims from the 16th August 2007,

dollywops

Tirian wrote: »

If you sent cash in the post, and not by S.D., then you are very lucky to have got any compensation at all - RM specifically excludes cash of any sort from the items that they will compensate for if sent in a standard letter or package.

As for the refund value - I recently submitted a claim for an item I sent via R.D. that was substantially damaged in transit. I used the new RM claim form, and included the Paypal payment page and a copy of the ebay sale page as proof of value (£60) and an explanation that as the item was a collectible then there was no way I could sell it for this value again in the condition it was now in. They sent me a cheque for the maximum £34 compensation.

I'm happy enough with this - bought the item for £10 so I'm quids in whatever happens - and I can probably patch the item up a bit, and sell it for at least the £25 that I'm missing (in fact, since I'll get the Paypal fees and eBay fees back, as the item was returned, I'll probably be better off overall!).

These were $ which were sent to Croatia by International Signed For. RM actually covers up to £100 for cash sent by this service. Their website also adds that there are some countries you cannot send cash to, but you have to contact them to find out which they are. I suppose it would be too easy if they published a list on their website.