Parcel delivery firms: who are the best and worst?

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Poll started 8 Jan 2013

As internet shopping grows, parcel delivery is becoming a regular part of our lives. Yet complaints range from no-shows to “they threw the goods over the fence” or “they lied that we weren't in.” So we want to find out who are the good guys and who are the cowboys.


Please rate your overall experiences with these major firms (don’t rate if you haven’t used them).



Did you vote? Why did you pick that option? Are you surprised at the results so far? Have your say below. To see the results from last time, click this
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Comments

  • Lucifa42
    Lucifa42 Posts: 43 Forumite
    First Post First Anniversary Combo Breaker
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    *looks at the Yodel result*

    Yep, that's about right, worst by far.
  • pete_v
    pete_v Posts: 56 Forumite
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    If you had Collect Plus in your poll, I'd be rating it excellent. I've both received and sent stuff through them, via the friendly corner shop at the end of my road. They can also deliver to the door as a conventional courier, but picking stuff up from the shop (which is open till 11pm) is much easier for me. I did have a problem with one parcel which had been misrouted (someone had re-used an Amazon box and the shop staff put it in the wrong pile in their storeroom) and CollectPlus answered the phone straight away and were really helpful, holding on the phone while I talked to the shop, and then talking to the shop staff themselves. Problem solved and the parcel came back the next day.

    I'm a fan, and hope more online shops start using them.

    Pete
  • sknab
    sknab Posts: 14 Forumite
    First Anniversary Combo Breaker
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    Yodel should take note of this poll!
  • scooby088
    scooby088 Posts: 3,385 Forumite
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    sknab wrote: »
    Yodel should take note of this poll!

    Doubt if they will though.
  • stevemcol
    stevemcol Posts: 1,666 Forumite
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    I only like Royal Mail since at least I can pick up their undelivered stuff from the Post Office in town. None of the other couriers have a collection depot within 20 miles of my house.

    I like the Amazon system of nominating a local shop for collection. I wish it was more widely used.
    Apparently I'm 10 years old on MSE. Happy birthday to me...etc
  • chocaholicmanc
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    I believe Oasis use DPD and they were excellent. I got an email and sms giving me an estimated delivery time (within an hour) and giving me options of delivering to a neighbour or choosing a different date from 2 if that day was inconvenient. All I had to do was send a number by sms.

    When the parcel was delivered (to a neighbour) I got an email and sms confirming the number and their name.

    Couldn't fault them at all.

    Hermes on the other hand tried to deliver a parcel twice, left a card that had no parcel number for tracking so I couldn't rearrange online, along with no name/number for the courier. I ended up having to take an emergency holiday at work to ensure I was in for their final attempt as it was a christmas present. Useless!

    I agree with the comment about Royal Mail. It is very useful to be able to go and pick it up and not faff about rearranging delivery if you don't want to!
  • Superdan
    Superdan Posts: 16 Forumite
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    Hardly a scientific poll though is it. Yodel have the largest market share of home deliveries in the UK so aside from Royal Fail are the most likely to have had interaction with the people voting.

    When put into that perspective the result is totally biased against them!


    Polls like this prove nothing.
    Never try to teach a pig to sing. It won't work and will annoy the pig!
  • Superdan
    Superdan Posts: 16 Forumite
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    pete_v wrote: »
    If you had Collect Plus in your poll, I'd be rating it excellent. I've both received and sent stuff through them, via the friendly corner shop at the end of my road. They can also deliver to the door as a conventional courier, but picking stuff up from the shop (which is open till 11pm) is much easier for me. I did have a problem with one parcel which had been misrouted (someone had re-used an Amazon box and the shop staff put it in the wrong pile in their storeroom) and CollectPlus answered the phone straight away and were really helpful, holding on the phone while I talked to the shop, and then talking to the shop staff themselves. Problem solved and the parcel came back the next day.

    I'm a fan, and hope more online shops start using them.

    Pete



    Collect+ is a service offered by Yodel and delivered by yodel couriers.
    This goes to show exactly the level of knowledge amongst the voters in this so called 'poll'
    Never try to teach a pig to sing. It won't work and will annoy the pig!
  • pete_v
    pete_v Posts: 56 Forumite
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    Superdan wrote: »
    Hardly a scientific poll though is it. Yodel have the largest market share of home deliveries in the UK so aside from Royal Fail are the most likely to have had interaction with the people voting.

    When put into that perspective the result is totally biased against them!

    Well, surely if they were any good it would then be biassed towards them?

    But, errm, they aren't.

    Pete
  • pete_v
    pete_v Posts: 56 Forumite
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    Superdan wrote: »
    Collect+ is a service offered by Yodel and delivered by yodel couriers.

    Well, I've never had them deliver to my house, so with CollectPlus deliveries I've not suffered the usual hedge-flinging, bin-stuffing, or flat-out lying about visits. I'm sure even Yodel can manage a daily delivery to the same shop, that's always open, so that's why it works.

    Thanks for letting me know, though - I will ensure I never book a delivery to my house from them.

    Pete
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