Thomson - Holiday booked then bump up price - Help

YoungBaker

Yeh the point above is valid and I have the time and date of call as well as the persons name I spoke to and I believe the conversation would be recorded. I am holding off and hopefully will receive some sort of response from them/area manager tomorrow.... And all the better if it's good news although I have a feeling it won't be.

In regards to deposit etc. I have been looking at the terms and conditions and I have a feeling they would say we would need to pay the full deposit of £200 and they would also then try and wack on the 'generous £114' discount they took off.

Ah don't know what to do - I want this over with as soon as possible so I can get it paid off either way and start looking for to our honeymoon the way we should be, but at the same time am so angry for crap the whole service has been and the fact they are essentially now attempting to charge me well over 500 quid extra for something I could have just done myself if she never gave us e price in the first place.

folkestonelisa

I work for a holiday company and is there not anything mentioned about a cooling off period. We give our customers 14 days to make changes etc and if they change their mind.

YoungBaker

H folkstonelisa, apparently because I booked in store there is no sort of cooling off period, only if I purchased online or via telephone.

stephb34

Al there is no cooling off period when booking holidays on the net or telephone, well with the big operators anyway, i don't know about small ones. Who do you work for folkestonelisa?

YoungBaker

Thanks again Steph
Do you know why this is? I presume it is maybe to do with the nature of the ourchase ie. your buying a flight ticket or whateverthat if youve commited to will perhaps fluctuate the price for others / prevent others booking etc?

We still want to go on the holiday that is what is most frustrating... I am sure we will have a great time and just want to start getting excited for going now. Still havent had any update from Thomson today so thats now 48 hours since I sent the email for the area manager? Do you think it would be unreasonable to call or email to chase this up for a response tomorrow? (I appreciate the AM probably is busy and has better things to do than read complaint emails but I want this done asap so it doesnt drag on and end up making me in compulsory paying periods...).

jhe

al_1232. not sure if posting here http://www.thomson.co.uk/blog/2012/05/booking-a-holiday-have-your-say/#.UO8OKm83arg will help but they seem to get back within 24hrs, there was a mention within the last week about a cooling off period of 24 hrs but not sure what the circumstances where i know thats not much help you now, if you go back over previous posts you should find it.
good luck hope you get something sorted

YoungBaker

Thanks again to everyone for your posts

Just a quick update - still haden't heard anything back so I called this afternoon to chase it up as I sent the email on Monday afternoon and think 4 working daya is adequate. The manager was much nicer on the phone than she has been before and apologised for the delay. Shes promised she will call the AM this afternoon and will call or email me today before close of business to let me know what is happening...

So fingers crossed it works out :-)

Not sure what my response ia going to be for now... If they tell me tough then I think I will enquire into the procedure for the next level of escalation but will need to speak to OH when home from work. She just wants to forget it now and get on with the holiday...

YoungBaker

Hi again

Just had a call from Thomson this evening....

They have "looked at our case again and spoken it over with the area manager, and in this occasion as a further gesture of goodwill will match the online price we had from last week."

We need to pay £20pp for the online matching service which you would pay if you did this inshore as others have already mentioned so we are fine with this. I am jut really glad this is all sorted now and we can actually get on with enjoying our honeymoon plans and starting to get excited!

I think the main problem lay with the fact the branch manager couldn't get her head around our actual complaint - they kept going on about how we hadn't told them we had seen an online price and so wouldn't do anything for us, so in my complaint email I made it crystal clear that this wasn't the issue and wee have gotten somewhere.

Really disappointed we went through this in the first place but we they have made up for it now by sorting it out so well die to Thomson for that. Thanks to all for your posts and ongoing support on this thread.


Now.... Tips for Cape Verde anyone? :j

stephb34

Well done.

Now then Cape Verde i think the main package operator for them is Thomson unless there's small specialist operators that do it. But you don't have to book a Thomson holiday in a Thomson shop. At the moment some Thomas cook shops are matching Thomsons internet prices and not charging the booking fee.

photome

stephb34 wrote: »

Well done.

Now then Cape Verde i think the main package operator for them is Thomson unless there's small specialist operators that do it. But you don't have to book a Thomson holiday in a Thomson shop. At the moment some Thomas cook shops are matching Thomsons internet prices and not charging the booking fee.

I think the OP means tips on what to do in Cape Verde, not where to book as she just has booked as per the first post

good result OP