Thomson - Holiday booked then bump up price - Help

angelfire

Have you rang trading Standards? Or even ABTA? Either might be able to help you...

cubegame

!!!!!!!!! wrote: »

Have you rang trading Standards? Or even ABTA? Either might be able to help you...

But according to the OP

We then came back, she gave us the documents to sign and all was good.

We then looked at the document again - and somehow the total price had jumped to £2580 - 300 quid more than she told us.

So the issue is actually that the document was signed to agree on the new price. I don't see how that any redress can be gained when the paperwork has been signed. Unless I'm missing something?

YoungBaker

And as I have said cube I am more than aware my OH stupidly signed without checking. If she never I wouldnt be in this position as I would point blank refuse to have anything to do with it.

If they do say "well you signed so end of" then we dont really have a leg to stand on and I have said that from my first post. The point is I am still putting in a complaint as its still ridiculous and so have been loking for advice on that.

YoungBaker

Just had an email from the store manager saying that's her passed it onto the area manager and she is off tomorrow so will follow it up on Thursday.

Thanks again for all your ongoing advice and help with this. I will continue to keep those interested posted!

YoungBaker

Just another wee update as have been thinking things over further tonight.

Have checked online again and to my horror the holiday has actually went DOWN in price LOL so not only would we have been paying extra in the first place, but we are paying even more! Haha that is fair enough though and just one of those things.

However I have been doing some calculations and as much as we want to go on this holiday, I really think if we hear back from the area manager with the same attitude as the store manager we might just cut our losses there... I think if this happens we will just cancel and lose our £150 (that we would be losing anyway either way).... We have just now been thinking this has been a whole horrible experience and unneeded stress and we would actually now be cheaper if we cancelled and rebooked (albeit only by around 25pp each or so) or we cancel and just book a totally different holiday with another company. After all this is MSE!

So I think I will see what is said in the rest of the week and if it is the same I will tell them just to keep the £150 deposit but don't bother to expect seeing the other 2plus thousand.

I have checked the t's and c's tonight and as far as I can see we would lose our full deposit as we are well over the 74 days or whatever it is before you start having to pay other fees.... No doubt the will magic up some admin fees or something to go along.

i_love_it

When you spoke to the cs agent at the call center did you get a name?
As she advised it was not company practice to take the deposit before finalising the holiday the store could be in breech of the booking terms and conditions, providing this information is true and you have a name of the advisor this could help.
Without the name however you just have a further frustration of your word against theirs.

Have you put this in the email.
Could you contact the service center again to ask for contact details of the area manager stating the store manager is not helping and you have lost faith.

i_love_it

What do the T&Cs say about making changes to the booking, is there any small change you could make that would make the cost go down (now the same holiday is further reduced.
By changing date of travel or duration or different room type may alter the final total in your favour even if they charge an admin fee to do so?

photome

Re your thoughts about just losing the deposit.

My guess is you have only paid a reduced deposit of £75 each and the remaining deposit is still due (£100 each I think, but havent checked) although if you cancelled now not sure how they would get it.

So you may well have a fight on your hands even if you cancel.

iloveits post may be worth following up

stephb34

At £75pp that is definitely a low deposit if you canx and refuse to pay anymore its 99% they will chase you for the rest especially if you signed the paper regarding the low deposit. I wouldn't go down that route if i were you, see what response you get from the area manager first you may get a result.

angelfire

i_love_it wrote: »

When you spoke to the cs agent at the call center did you get a name?
As she advised it was not company practice to take the deposit before finalising the holiday the store could be in breech of the booking terms and conditions, providing this information is true and you have a name of the advisor this could help.
Without the name however you just have a further frustration of your word against theirs.

Have you put this in the email.
Could you contact the service center again to ask for contact details of the area manager stating the store manager is not helping and you have lost faith.

this is a valid point/post and I would still be inclined to give Abta a bell just in case there is anything they can do, especially if the point above is valid!