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Edinburghlass_2

lloydey wrote:

The total of my charges is £560 plus £105.86 interest = £665.86. But they have refunded me £10 and I havn't got a date for when they did this. Would I just deduct £10 from the grand total?

Yes just take it off the total.

lloydey

Sorry to be a pain! Would this mean I am claiming slightly more interest than I'm entitled to. As I would have had a charge of £20 and half of that refunded somewhere down the line. But the interest figure calculated for this charge would be interest on top of £20 instead of £10. This sounds really complicated, hope you understand what I mean. Is not knowing the date of the refund a problem? I just want to be 100% sure before I put my claim in. Cheers.

anthlee

Is it honestly easy to reclaim the charges yourself, I'm scared about the idea of court etc ... :eek:

I have looked into companies that do it for you but they charge so much around 20% plus.....

Any advice would be so greatly appreciated!

lloydey

Quote:
Originally Posted by lloydey
The total of my charges is £560 plus £105.86 interest = £665.86. But they have refunded me £10 and I havn't got a date for when they did this. Would I just deduct £10 from the grand total?


Yes just take it off the total.

I have now found out the date for my refund but when I phoned them up they said it was a £20 refund instead of £10 refund which makes sense. Should I go by the letter which they sent me or what they said on the phone? I don't fully understand how you work refunds in the interest calculator? If I got a charge of £20 then got a refund a couple of weeks later, would I just ignore this charge when putting the data into the calculator, as it has been cancelled out by the refund. Sorry to be a pain.

Rex_Mundi

lloydey wrote:

If I got a charge of £20 then got a refund a couple of weeks later, would I just ignore this charge when putting the data into the calculator, as it has been cancelled out by the refund.

Yes, you would ignore this charge when you fill in the rest on the calculator.

nixilix

well the bank has til friday to come back to me.. or else i'll be taking this one to court. i know i should have learnt my lesson first time round however christmas etc got a little bit expensive. i'll kepp you posted.. after all the charges are still unlawful...

MonkeySaving?

nixilix wrote:

well the bank has til friday to come back to me.. or else i'll be taking this one to court. i know i should have learnt my lesson first time round however christmas etc got a little bit expensive. i'll kepp you posted.. after all the charges are still unlawful...

Quick question, are the new charges you received in line with OFT "recommendations" of £12? I'd be interested to know even though a precedence hasn't been set yet

Rex_Mundi

MonkeySaving? wrote:

Quick question, are the new charges you received in line with OFT "recommendations" of £12? I'd be interested to know even though a precedence hasn't been set yet

The £12 maximum as recommended by the OFT has nothing to do with any bank charges. It applies only to credit card charges.

ED1237

When I claimed, I put the amount in the claculator as a negative amount. This will balance out the interest. Statutory interest is calculated from the date they took the money to the date settled. So if they charged you on 1 December but then refunded on 31st December, they owe you 30 days interest.

lewt

i think you'll find that you also signed to it being the end of the matter for the last charges but some1 else may know different