Orange not paying topcashback (for anyone)

greatgimpo

Money_Grabber13579 wrote: »

I don't lie down easily, so they'll be getting plenty of threads on their forum and continual nudges on the support ticket until they do something.

Good for you, but I won't hold my breath.

Good luck.

Buzby

mobilejunkie wrote: »

I disagree. BOTH types have been around concurrently and BOTH have given me ENORMOUS benefits over many years. The type you are referring to is specific to mobile phone dealers and my profit from such deals comes from both cashbacks.

The networks had nothing to do with cashback and "clawbacks" weren't related to dealers going bust because of cashback schemes (since they didn't pay cashback if they didn't get the commission and by the time they paid it the commission could not be clawed back (if it ever was anyway).

You must misunderstand how mobile Cashback works? Any success that you personally benefited from (these 'ENORMOUS' benefits) will be the exception that proves the rule. For starters, I am only referring to mobile Cashback based on a contractural commitment by the purchaser. The reason for this is the dealer is dependent on the bonus being paid in order to pass on a proportion to the purchaser, this would normally be all theirs to retain, but is 'shared' in order for the promotion to work.

The term clawback is used correctly. If a previously paid bonus (to the dealer) becomes invalid, the network recovers these - this may be of no interest to the customer who defaulted, but impacts the dealers bottom line profitability to sustain the scheme and their current levels. THIS was the reason the various hurdles were put in place - supposedly to aid compliance, but in reality simply to weed out a high percentage of those who only saw the headline rebate(s) and not what they had to do each month to retain the credit.

The clawbacks were certainly a primary issue in the failure of these schemes in the early days as these relied of volume connection bonuses to achieve the scheme funding. This also drew in the network to complaints of non-fulfilment when the dealer disappeared leaving the customer fully contracted with no discount being paid.

keith1950

Orange not paying topcashback (for anyone)
There are innumerable reviews on TCB Orange page concerning their failure to pay out cashback amounts. Usually the cashback tracks, but is cancelled (conveniently, right after the contract grace period expires).

There are many people missing out on £50-120, it seems an awful lot for a supposedly reputable retailer to be holding back. For a sense of scale:

topcashback.co.uk/orange/reviews

Has anyone else been affected by this? Is there anything to be done? (besides filling in a cashback claim - these are being rejected)

Hi, as a opposite experience I ordered my daughter and myself mobiles from Orange via Quidco with £150 cashback on each, I changed my mind and cancelled before they were dispatched , I was later surprised to get 2 x £150 payments into my Quidco account.

mobilejunkie

Buzby wrote: »

You must misunderstand how mobile Cashback works? Any success that you personally benefited from (these 'ENORMOUS' benefits) will be the exception that proves the rule. For starters, I am only referring to mobile Cashback based on a contractural commitment by the purchaser. The reason for this is the dealer is dependent on the bonus being paid in order to pass on a proportion to the purchaser, this would normally be all theirs to retain, but is 'shared' in order for the promotion to work.

The term clawback is used correctly. If a previously paid bonus (to the dealer) becomes invalid, the network recovers these - this may be of no interest to the customer who defaulted, but impacts the dealers bottom line profitability to sustain the scheme and their current levels. THIS was the reason the various hurdles were put in place - supposedly to aid compliance, but in reality simply to weed out a high percentage of those who only saw the headline rebate(s) and not what they had to do each month to retain the credit.

The clawbacks were certainly a primary issue in the failure of these schemes in the early days as these relied of volume connection bonuses to achieve the scheme funding. This also drew in the network to complaints of non-fulfilment when the dealer disappeared leaving the customer fully contracted with no discount being paid.

Hardly. If I misunderstood how they worked I wouldn't have been thriving on them for years. As for being the exeption; I order for many other people and they always come back for more because they are (apparently) "exceptions" too.

The cashback deals I usually deal with involve no "sharing"; since they are free or very close to free any commission the dealer gets is less than what they pay me - and that's forgetting the phone. Any commission cannot be "clawed back" since dealers don't pay casgback in the first place unless the user has paid all their bills up to date and (usually, but not without exception) stayed on the same tarif.

Methinks it's you who misunderstands how these contracts work. The justification for submitting bills is not necessarilly the real reason. As you do state correctly, it's about making sure that not everyone clears all the hurdles so they don't have to pay up.

Guys_Dad

Been away for Christmas period, so sorry to bring this to the top.

When I was sharing the problems of Quidco, I made the point that unless the cashback sites had some sort of share of the cashback, then there was no incentive for them to chase merchants or blacklist them.

Reading this thread on TCB, I am even more convinced that the only successful business model was if the cashback site lost out as well if the merchant reneged on the cashback.

I have had one successful - I think - payback from Santander but the larger one has vanished into the stratosphere. TCB have been furnished with all the details, including an email from Santander, but have not achieved anything for me.

I don't do enough cashback through them to be seriously inconvenienced and see no downside in continuing to go through them, but certainly am treating any clams paid as a bonus rather than counting on it.

Neil49

sandrogalli wrote: »

There are innumerable reviews on TCB Orange page concerning their failure to pay out cashback amounts. Usually the cashback tracks, but is cancelled (conveniently, right after the contract grace period expires).

There are many people missing out on £50-120, it seems an awful lot for a supposedly reputable retailer to be holding back. For a sense of scale:

topcashback.co.uk/orange/reviews

Has anyone else been affected by this? Is there anything to be done? (besides filling in a cashback claim - these are being rejected)

I have had the same problem with Orange on TCB.

I made a perfectly genuine purchase of a sim only contract which was a heavily promoted deal on the TCB site.

Initially it tracked at an incorrect amount and I then discovered that Orange were charging me at a higher monthly rate (£15.50) whereas I had purchased via TCB and the Orange website at £10.50 per month. This was corrected by Orange the following month.

Despite me having done nothing wrong, Orange have declined my cashback claim stating that the contract was returned/cancelled. This is completely untrue and my contract is still up and running.

Needless to say, when it comes to an end in August I shall be leaving Orange for good.

Money_Grabber13579

Neil49 wrote: »

I have had the same problem with Orange on TCB.

I made a perfectly genuine purchase of a sim only contract which was a heavily promoted deal on the TCB site.

Initially it tracked at an incorrect amount and I then discovered that Orange were charging me at a higher monthly rate (£15.50) whereas I had purchased via TCB and the Orange website at £10.50 per month. This was corrected by Orange the following month.

Despite me having done nothing wrong, Orange have declined my cashback claim stating that the contract was returned/cancelled. This is completely untrue and my contract is still up and running.

Needless to say, when it comes to an end in August I shall be leaving Orange for good.

I have exactly the same set of circumstances, right down to the letter. Cashback tracked at incorect rate, then not paid and Orange charged me 15.50 instead of 10.50 for the first month and had to complain a lot to get them to change it. Absolutely shambolic.

simax

Read this thread and forgot I used TCB for an Orange deal in the summer. Logged in and just claimed £80.80 cashback a few minutes ago. Been there a while it seems, but looks like it's been paid OK as it's let me do a BACS transfer

TopCashBack_Company_Representative

Hi everyone,

I thought I would post here to answer some of the Orange queries for you.

Firstly, whilst there have been a number of declined Orange transactions, the vast majority have been successfully paid out, within 3 months in most cases.

It is the up to the merchant to decline transactions, and where we try and fight the member’s corner as much as possible, the merchant’s decision is final.

I don’t believe that it is the case that merchants are intentionally abusing the cashback system in order to attract customers with no intention of paying. Where we do have a large number of complaints relating to a merchant’s activity, I can assure you that we fully investigate it and would take action if this were the case.

For anyone wanting specific feedback on a claim, please email me at [EMAIL="mse@topcashback.co.uk"]mse@topcashback.co.uk[/EMAIL] and I will do my best to investigate further.

Best wishes,

John

Guys_Dad

TopCashBack_Company_Representative wrote: »

I don’t believe that it is the case that merchants are intentionally abusing the cashback system in order to attract customers with no intention of paying. Where we do have a large number of complaints relating to a merchant’s activity, I can assure you that we fully investigate it and would take action if this were the case.

Just what sort of action have you taken in the past when a merchant has reneged on sufficient cashbacks? And just why is Orange getting away with it now?