concert tix.... buyer says they werent delivered but they signed for them!

19lottie82

hi - i sold 2 concert tickets on ebay. i posted them (recorded) on 17th december. i just got an email from ebay saying that the buyer had filed an "item not received" case, and is asking for a full refund.

so, i check online and the royal mail track and trace website shows that they were delivered and signed for by the buyer (she printed her name next to the sig, so i know its her!).

i have just responded with the tracking number and pointing out that they were delivered and signed for...... what can I expect next?

Thanks!

soolin

19lottie82 wrote: »

hi - i sold 2 concert tickets on ebay. i posted them (recorded) on 17th december. i just got an email from ebay saying that the buyer had filed an "item not received" case, and is asking for a full refund.

so, i check online and the royal mail track and trace website shows that they were delivered and signed for by the buyer (she printed her name next to the sig, so i know its her!).

i have just responded with the tracking number and pointing out that they were delivered and signed for...... what can I expect next?

Thanks!

You have seller protection as long as all other requirements were met, just keep an eye on PayPal though and remind them of your protection.

Yu were lucky though, recorded is an unreliable service that in many areas never updates, and tickets would not have been covered against loss.

19lottie82

soolin wrote: »

just keep an eye on PayPal though and remind them of your protection.

how should i go about doing the latter? and, thanks!

porto_bello

I would take a screen print photo of the signature on the tracking number, and add this to your evidence - just to make it even easier and more obvious for eBay to work out what is going on with this buyer's claim.

19lottie82

porto_bello wrote: »

I would take a screen print photo of the signature on the tracking number, and add this to your evidence - just to make it even easier and more obvious for eBay to work out what is going on with this buyer's claim.

there wasn't an opiton for this, only to provide the tracking number and a message? am i missing something?

RHemmings

It is actually possible that someone has stolen the tickets and signed her name.

custardy

19lottie82 wrote: »

hi - i sold 2 concert tickets on ebay. i posted them (recorded) on 17th december. i just got an email from ebay saying that the buyer had filed an "item not received" case, and is asking for a full refund.

so, i check online and the royal mail track and trace website shows that they were delivered and signed for by the buyer (she printed her name next to the sig, so i know its her!).

i have just responded with the tracking number and pointing out that they were delivered and signed for...... what can I expect next?

Thanks!

hand printed or machine?

19lottie82

custardy wrote: »

hand printed or machine?

machine............

19lottie82

RHemmings wrote: »

It is actually possible that someone has stolen the tickets and signed her name.

yeah RH I suppose you are right. I think I might just be a bit wary as I had a bit of bother trying to get her to pay for them in the first place!

if she maintains that she didn't sign for them, and then they don't turn up at a neighbours house or at the PO, what would the next stage of the dispute be?

thanks

custardy

19lottie82 wrote: »

machine............

So it wasnt the buyer who printed their name
The postie does that

19lottie82

custardy wrote: »

So it wasnt the buyer who printed their name
The postie does that

ah ok cheers custardy - ill ask her to check with her neighbours in case they are sitting there