Coop ticket- 6 hours parking!!!!!!!????

kev2012

Had an email reply from David Dunford of DVLA this morning.
Not very pleased with his response.

Is it OK to post his reply here and also is it OK to forward his letter to the newspaper?
Or is that in breach of any privacy rules?
Thanks

Stroma

Well just post his fob off to you then, because that's obviously what has happened. And I am not aware of any privacy rules about that, obviously you want to scrub the scan of your personal information

kev2012

This is the reply from David Dunford:

Thank you for your email regarding the release of information from the records held at DVLA.

I have been in contact with Civil Enforcement regarding this matter. They have confirmed that they only hold evidence of the vehicle arriving at the site in question at 11:52am and leaving at 5:05pm. Civil Enforcement have stated that they have not received any correspondence from the keeper or driver on this matter, however, they have noted that this vehicle frequently visits this site without breaching the parking conditions and have therefore decided to cancel this ticket and will be notifying the keeper of this.

If you have any evidence that the vehicle was not on this site for the whole time period claimed, please provide this to myself so that I may investigate this further.

I can see no evidence that the Parking Enforcement Notice submitted is masquerading as a Penalty Charge Notice. The notice does not refer to a penalty, fine or imply that any law has been broken. I also note that the notice does include references to the appeals procedure, stated at the bottom of the notice.

I must also make you aware that a parking company are permitted to refer their case to a debt collection agency if no payment is received. This is not a breach of the British Parking Associations Code of Practice, nor is this illegal.

If you feel that this company are in breach of the Code of Practice, I would suggest raising these issues directly with the British Parking Association.

As a result of this, the DVLA will not be taking any action at this time.

Kind regards

David Dunford

***********************
This was the reply I was going to send back:

Dear Mr Dunford,

Thank you for your reply.

The "invoice" has already been cancelled by the CO-OP. I had written to their CEO,Trading Standards and my MP about this practice.
I had written to CE Ltd,stating that I had no intention of paying this nonsense and now they are telling you that no communication was received.

They also go on to state that the vehicle registered to me is a frequent visitor to this car park and that they are cancelling the ticket.
So why did they issue it in the first instance?
How can they "only hold evidence of this vehicle being there at the stated times" but they also know that the car makes frequent visits with no breach of the 2 hour guidline?
Surely that is a contradiction? It can only be one or the other.
They can see that it is a frequent visitor there but they chose to only print the times of 11.52 and 17.05.
With regard to your request that I provide you with further evidence that this vehicle was not at the location at these times,the onus is not on me to prove my innocence to a private company so I will be wasting no more time and energy on this matter.

To me, this is scandlous but you seem to feel that this is a satisfactory explanation of their behaviour.

I will not waste my time referring the matter to the BPA as it is not a regulatory body but more of a private members club.

The story will also be running in my local newspaper this week and they have asked me to keep them informed of all replies I receive about this matter.

I consider the matter closed as far as the DVLA is concerned.

Your's sincerely,

JimmyTheWig

kev2012 wrote: »

How can they "only hold evidence of this vehicle being there at the stated times" but they also know that the car makes frequent visits with no breach of the 2 hour guidline?
Surely that is a contradiction? It can only be one or the other.
They can see that it is a frequent visitor there but they chose to only print the times of 11.52 and 17.05.

I presume that they only hold evidence of these two times on that day, but hold other evidence of other times on other days.

kev2012

Received a reply from my MP. She enclosed copies of letters she wrote on my behalf to CE Ltd and the CEO of CO-OP asking for the ticket to be cancelled.
She didn't make a comment on their conduct but told me she would keep me informed of any news she has. The tickets already cancelled anyway but at least she did something. She has a reputation as a good constituency MP down here in saff London. When I was driving a cab several customers commented that she always pulled all the strings she could to help a constituent no matter what political hue they were.
Nothing from Trading Standards yet. I suppose it takes a while.

kev2012

With the fake ticket already cancelled,any replies now seem a bit of an anti-climax but got 2 letters today.
1 from CE Ltd confirming the cancellation...

and the 2nd from Trading Standards thanking me for the letter and the gist is that they have a "large number of enquiries about all sorts but they are keeping a record of the complaint to build up a profile of what is happening in the borough and that the details will be used for consideration/intelligence when planning future projects and enforcement activity". They end by giving details of their "partner"- the CAB who can give advice on "consumer issues".

kev2012

The story was in todays local paper and they wrote it up quite well.
They wrote the facts in quoting me that "the parking charge was completely unenforceable in law as no financial loss had been suffered" .
They named CE Ltd and quoted the CO-OP stating that they had cancelled the ticket "due to a technical error" that had logged my stay at over 5 hours. LOL
The CO-OP told the paper they have contacted me to apologise for the ticket and the inconvenience... which they have not!
Still no reply from their head office.

peter_the_piper

I read somewhere that ANPR software was originally used to keep track of staff arriving and leaving a site so it was not important to record other ins and outs. The more expensive version did do this but I doubt this is issued to the likes of COOP as its more profitable to not have other records.

Endeavourforever

Glad Kevin got his issue sorted but in recent months Euan Sutherland has taken over as CEO of the Co-operative and he not only supports the activities of the cowboy parking agencies employed by the firm but chooses to ignore the opinions of his 'shareholders'. He ignores emails and letters - and there is clearly an unethical relationship between him and the 'parking firms'. But then plenty of money to be made by employing them?