Awful BA experience advice please

opinions4u

zagfles wrote: »

There's a lot of sanctimonious smartar**s around as well.

OP - ignore all the patronising bull on this thread, I can guarantee you the vast majority of people wouldn't know the difference between "British subject" and "British citizen".

I would have missed it.

But I think many of the responses are triggered by BA being blamed for doing what they are meant to do, when the blame clearly lies elsewhere.

Bob_the_Saver

opinions4u wrote: »

I would have missed it.

But I think many of the responses are triggered by BA being blamed for doing what they are meant to do, when the adult here clearly lies elsewhere.

Can I have a pint of whatever you're drinking!

opinions4u

Bob_the_Saver wrote: »

Can I have a pint of whatever you're drinking!

If only that was the cause.

Apple keyboarditis syndrome.

prowla

Doshwaster wrote: »

It's amazing how many people who criticise BA haven't flown with them in years so I have no idea how they can speak from recent experience.

I flew BA to Holland on business this year - the flight out was delayed by 2 hours because they over-fuelled the plan and had to take some back out, and the flight back was delayed for 2 hours for another reason.

I flew BA to Norway last year and the flight out from T5 didn't have a stand, so we had to go out on a bendy bus.

The BA flights in both cases were approx 50% more expensive than their competitors.

prowla

zagfles wrote: »

There's a lot of sanctimonious smartar**s around as well.

OP - ignore all the patronising bull on this thread, I can guarantee you the vast majority of people wouldn't know the difference between "British subject" and "British citizen". Put in a complaint to the passport office, wait for your compensation, and come back and tell us about it.

See this document: http://www.homeoffice.gov.uk/publications/agencies-public-bodies/ips/passports-policy-publications/compensation-complaints-handling?view=Binary

Particularly the part under "contributory negligence" where it says:

I think that is a very good point - I didn't, but I've just checked my passport and it says "British Citizen", so thanks to the OP at least for highlighting the potential issue.

In terms of the events at the airport, it would appear that the person on the gate actually did their job properly! And it was better to have it spotted at departure than on arrival at the other end.

It looks like it is all down to an administrative error, and hopefully it will be resolved, though it won't reverse the disappointment of the missed trip.

(Was there any insurance taken out on the trip that would cover such an eventuality?)

I do hope that this works out - good luck, OP!

Bob_the_Saver

prowla wrote: »

(Was there any insurance taken out on the trip that would cover such an eventuality?)

I doubt any insurance would cover the OP for not having the correct documentation, at the end of the day it's the OP's responsibility to check.

opinions4u

I flew BA to Norway last year and the flight out from T5 didn't have a stand, so we had to go out on a bendy bus.

How dreadful for you.

prowla

opinions4u wrote: »

How dreadful for you.

It was awful...:)

The point was (as I'm sure you grasp), it was from BA's home terminal, and it was an inconvenience because it added time to the journey.

If I am paying a 50% price hike then would like to think that I might get a better service.

I'd rather go to SAS at T3.

Nickb12

Thanks to all armchair experts for their advice luckily I sent email before I posted or I probably would of been spooked by the negativity anyhow here's an update


Dear Mr. Xxxxx

Mr. Keith Williams, our CEO, has passed your e-mail to my team for
attention. Firstly, please let me say how very sorry I was to learn about
the problem you encountered at the airport, and I hope that you will accept
our most sincere apologies for your embarrassment and inconvenience.

I would like you to know that a full investigation of the event is
currently underway, and I would appreciate the opportunity to speak with
you, so that I can get a better understanding of what happened.
I have just tried calling you on your land line, but was unable to obtain a
reply. Please would you let me know if you have another number I can call
you on? Thank you.

Best regards,

Jean

Jean Twomey
Customer Relations Executive
British Airways Holidays

Astral Towers, Betts Way, London Road, Crawley, West Sussex. RH10 9XA
Phone : +44 (0) 20 8707 4480 Fax : +44 (0) 1293 723042

Nickb12

Following a satisfactory phone call

Hello Mr. xxxx,


As mentioned in my telephone call, we have refunded your unused portion of
the booking cost, in the sum of £XXX.00, and this should reach your account
within 3-4 working days.

Your further claim has been logged, and I will be in a position to reply
regarding this once our investigations have been completed. Also as
mentioned in my telephone call, one staff member is currently on annual
leave and we will not be in a position to interview him until he returns.
I have been informed he is due back on 19 January. In the meantime,
interviews are being held with the check-in staff, Safety and Compliance
staff and baggage handling staff on duty on the day. As these staff work
shifts, the interviews will be staggered, and we will need to wait for
reports to be produced. I want to assure you again, however, that we are
working as quickly as possible to reach a resolution.

Thank you for your continued patience, Mr. xxxx. I will call you as soon
as the reports have been sent through to me.
.
Best regards,

Jean

Jean Twomey
Customer Relations Executive
British Airways Holidays

Astral Towers, Betts Way, London Road, Crawley, West Sussex. RH10 9XA
Phone : +44 (0) 20 8707 4480 Fax : +44 (0) 1293 723042

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