512K ADSL for £10, 2MB for £20 - no data caps

dreamr

I have also been having serious problems with UK Online.
To be honest I feel UK Online is more concerned with trying to generate maxium profit, then customer satisfaction.

If you peeps don't mind me to direct you to the following site and sparing 10 minutes of your life to answer the following:
http://www.thedvdforums.com/forums/showthread.php?t=367602

May need to register to view.

Thanks.

dreamr

sco0ter wrote:

Totally disagree. Bt refused my mac code so my connection date was set back by 2 weeks. Ukonline refunded my money and actually aked me what date best suited me for the direct debit.

I dont know how you could be on hold for so long as they have a system that means if your call doesnt get answered within a few minutes then you automatically get put through to an answer machine.

I have never had any hassle getting through to sales, tech support or thier tracking department. Once I got put through to the answer machine and I left my details and got a call back within 30 Minutes.

They usually send you an e-mail telling you when your modem will be dispatched and if it is late then you can ask for a refund. One thing to remember is that usually your first payment is taken by WORLDPAY unless you set up direct debit from the start although it was Ukonline support that gave me my refund. Maybe you should wait and see if your Modem turns up on the 5th before trying to get a refund.

Myself and 5 friends have joined and none of us have ever had any problem getting through to people or having any problems sorted. 2 of us have actually been given a staff members own mobile number to contact him as he was dealing with our troubles. I know this because I got his wife before I got him.

You don't mind giving me there numbers?

I have just been on the phone waiting for 1hr for someone.

Anyone considering UK Online should think twice.

sco0ter

dreamr wrote:

You don't mind giving me there numbers?

I have just been on the phone waiting for 1hr for someone.

Anyone considering UK Online should think twice.

????Tech support number from the contact us page of the website.

0845 333 3322


Another friend was activated today and got a phone call and apology because his activation was one day late. His modem arrived day before. Are you people using the Easynet LLU or BT line . That is now 9 of us on UKOnline and no problems between us that have lasted longer than 30 minutes. Setup has taken around 5 minutes (10 for me because I had the router and couldnt get wireless up and running).

Surely there cant be a difference in call centres for the Easynet LLU and BT line services . Another 2 friends are migrating next week as well