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Beware - Floors2Go
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ModelTenant
Posts: 25 Forumite
Hi all,
after a lot of research on the internet and my own experience with Floors2Go, I wanted to inform you of the current scandal that Floors2Go are operating as I don't want others to suffer what I have suffered.
Early last month I purchased some wooden flooring on the condition it would be delivered the following week. They called me 2 days later to tell me I would have to wait 6 weeks. This was not feasible so I cancelled my order and they said I would have to go in-store to receive a refund.
I went in the following day and was told I would have to fill out some papers - they spent 20 minutes looking for the papers and told me they couldn't find them but they would process the refund anyway within a few days (by cheque as this is their company policy).
10 days later still no cheque had arrived so I called the head office and they said it was the stores fault and they would send me the cheque immediately.
A further 7 days later and still no refund. I called the store who said it was the head office's fault. The head office said it was the store's fault. The store chased it up and said I would have my money within 2-3 days.
Another 7 days passed and still no refund. I went into store to vent my frustration but they refused to give me a refund there due to "company policy". They showed me the papers they had faxed to the head office and I asked for a copy of them. I sent a "letter before action" letter with the copies of the faxed documents attached.
Still I have no refund and am left with no option but to take them to court.
If you google this on the net you will find it is a regular thing. Perhaps they do it to help their cash flow or to gain interest on 100s of customers unrefunded money. Either way I have informed trading standards of this in addition to BBC watchdog. I will be going as far and wide as possible to inform others of this too.
after a lot of research on the internet and my own experience with Floors2Go, I wanted to inform you of the current scandal that Floors2Go are operating as I don't want others to suffer what I have suffered.
Early last month I purchased some wooden flooring on the condition it would be delivered the following week. They called me 2 days later to tell me I would have to wait 6 weeks. This was not feasible so I cancelled my order and they said I would have to go in-store to receive a refund.
I went in the following day and was told I would have to fill out some papers - they spent 20 minutes looking for the papers and told me they couldn't find them but they would process the refund anyway within a few days (by cheque as this is their company policy).
10 days later still no cheque had arrived so I called the head office and they said it was the stores fault and they would send me the cheque immediately.
A further 7 days later and still no refund. I called the store who said it was the head office's fault. The head office said it was the store's fault. The store chased it up and said I would have my money within 2-3 days.
Another 7 days passed and still no refund. I went into store to vent my frustration but they refused to give me a refund there due to "company policy". They showed me the papers they had faxed to the head office and I asked for a copy of them. I sent a "letter before action" letter with the copies of the faxed documents attached.
Still I have no refund and am left with no option but to take them to court.
If you google this on the net you will find it is a regular thing. Perhaps they do it to help their cash flow or to gain interest on 100s of customers unrefunded money. Either way I have informed trading standards of this in addition to BBC watchdog. I will be going as far and wide as possible to inform others of this too.
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Comments
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Thanks for the advice. Was looking at getting some new flooring, will now avoid them!
Anyone got any recommendations instead (supply and fit laminate flooring)?0 -
where are you based?0
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ModelTenant wrote: »They showed me the papers they had faxed to the head office and I asked for a copy of them. I sent a "letter before action" letter with the copies of the faxed documents attached.
Still I have no refund and am left with no option but to take them to court.
How did you pay?Never ASSUME anything its makes a>>> A55 of U & ME <<<0 -
ModelTenant wrote: »where are you based?
North west - Liverpool, St Helens area.0 -
ThumbRemote:
After my experience with Floors2Go I just want to go to a place that doesn't lie and deceive it's customers. I ended up buying my flooring from Stockport Flooring company but I wouldn't say they are particularly special....0 -
ThumbRemote wrote: »Thanks for the advice. Was looking at getting some new flooring, will now avoid them!
Anyone got any recommendations instead (supply and fit laminate flooring)?dalesrider wrote: »How did you pay?
I paid with credit card - I contacted the company. The problem is the company does not have to refund by credit card, so the credit card company said it can't do anything for me right now.0 -
Then read MSE's Section 75 Refund article.ModelTenant wrote: »I paid with credit card...
Not sure that it matters about how they are proposing to refund.ModelTenant wrote: »The problem is the company does not have to refund by credit card, so the credit card company said it can't do anything for me right now.
The simple fact is they are not refunding at all.
Was the purchase due to be over £100?0 -
ModelTenant wrote: »I paid with credit card - I contacted the company. The problem is the company does not have to refund by credit card, so the credit card company said it can't do anything for me right now.
But you now have a refund reciept from the company.
Go back to your card co. Tell them you have proof of refund. I take it that the copy the shop gave you has the date of refund, amount. You could add your card details.
In reality a retailer should only refund by the same method as debit....
Basic anti-fraud procedure.Never ASSUME anything its makes a>>> A55 of U & ME <<<0 -
ModelTenant wrote: »
2 days later to tell me I would have to wait 6 weeks.
That's how long it takes to get here by boat from China.0 -
Tbh, I find their head office is useless. Promised call backs that never materialise, unanswered emails, etc etc.
I've been waiting for a call back since June
Probably be quicker going through your bank.0
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