help with vodafone

gjchester

firehawk wrote: »

in the end i gave up and ported my number elsewhere.

now they are giving me a final bill which, as you can imagine, is for the remaining length of the contract - quite alot of money. i dont understand why i should pay for this when they have treated me like rubbish and expect to pay for something that does not work?

does anyone know what I can do about this? I am a human being

You don't actually say what the issue is so it's hard to give better advice. I also realise this may not be what you want to hear..


You say you lost work due to the call times, how would you like it if someone contracted you for two years service, and once you'd done all the admin, set up the site, paid out the hosting and domain name charges up front to set that up they said "Sorry no, off elsewhere?". Asking for a deposit is simply a way of making sure customers who don't have great credit scores don't simply cut and run.

You signed a contract you need to abide by it, just as you'd expect your customers to so. Part of that is an early termination fee, you broke it so you need to pay it.

firehawk wrote: »

and because of vodafone employees snooping here as per that thread, uninvited!

This is a public forum, you have no to reason to expect privacy here. Vodafone Reps are here to try and answer question so they will read all threads with Vodafone in the tile, it's no snooping, its what they are here for.

grumbler

firehawk wrote: »

....i hate taking 24 month contracts but that was the only option....

The only option? I cannot imagine a situation where this really is the case.

2 weeks down the line, i get treated like utter rubbish, threatning phone calls because I have to pay some deposit and have had no choice but to do that or get my account cancelled.

All networks reserve the right to set a credit limit on account and to ask for a payment if the balance gets too high. I think this is understandable.
Any other reasons for accusing them of treating you like rubbish?

in the end i gave up and ported my number elsewhere.

May I ask what happened to the phone? I have not heard of 24 month sim-only contracts.

now they are giving me a final bill which, as you can imagine, is for the remaining length of the contract - quite alot of money.

This is something that you knew about and should have expected.

firehawk_2

sometimes I wonder why i bother.
its always the persons fault, isnt it? see the theme here... always the persons fault. a person does not necessarily know everything because they are never told about it!

sorry but these is all really awful/shoddy advice which makes utter no sense.

i run my own business too in IT so I know about customer service and quality as well as FAIRNESS. THEY DO NOT. THERE IS A DIFFERENCE. why cant a simple thing here be seen by me, who is a victim here?

is no wonder we just have to act like muppets and do as someone says without actually realising th main problem and issue but just "go with it" against your will and rights.

Herongull

If you want great customer service, shop at John Lewis.

If you want bad customer service, take out a mobile phone contract with one of the big mobile companies.

If you want good customer service for mobiles, go PAYG or rolling 1 month contract with one of the reputable virtual networks eg Tesco or Ovivo

You chose the bad customer service option.

Annie._2

Herongull wrote: »

If you want great customer service, shop at John Lewis.

If you want bad customer service, take out a mobile phone contract with one of the big mobile companies.

If you want good customer service for mobiles, go PAYG or rolling 1 month contract with one of the reputable virtual networks eg Tesco or Ovivo

You chose the bad customer service option.

This is nothing to do with bad customer service, if you read the first thread which the OP started and left, all he was asked to do was to pay a refundable deposit as a new customer to enable roaming on the account which he was unreasonable about.

The contract was cancelled outside the 7 working day return period and the OP is now liable for the full cost of the contract.

Guys_Dad

firehawk wrote: »

sometimes I wonder why i bother.
its always the persons fault, isnt it? see the theme here... always the persons fault. a person does not necessarily know everything because they are never told about it!

sorry but these is all really awful/shoddy advice which makes utter no sense.

i run my own business too in IT so I know about customer service and quality as well as FAIRNESS. THEY DO NOT. THERE IS A DIFFERENCE. why cant a simple thing here be seen by me, who is a victim here?

is no wonder we just have to act like muppets and do as someone says without actually realising th main problem and issue but just "go with it" against your will and rights.

The problem with your thread is that you have not made it clear what exactly Vodafone did that warranted you asking to cancel your contract so early. If it was asking for a deposit, then your thread on your downgrading of your credit rating might explain things a bit. Certainly if you don't pay off your contract with Vodafone, it will make even more dismal reading.

From replies on here from reasonable, regular contributors, it seems that you have gone OTT and haven't handled it sensibly. Maybe all the facts haven't been explained, but from what you have written, then you are not getting the support you seem to think you deserve. These guys are pretty clued up, certainly not pro-network, so maybe you need to rethink your own actions and were they proportionate to the situation.

grumbler

firehawk wrote: »

...i run my own business too in IT so I know about customer service and quality as well as FAIRNESS. THEY DO NOT. THERE IS A DIFFERENCE. why cant a simple thing here be seen by me, who is a victim here?

If you run a business you should know that a bad CS or something that you think to be unfair is not a legitimate reason for unilateral termination of the contact. This is a reason for complaining and/or taking the matter to the ombudsman or to the court, not for the termination just because you feel like this.

grumbler

Ann_S wrote: »

This is nothing to do with bad customer service, if you read the first thread which the OP started and left, all he was asked to do was to pay a refundable deposit as a new customer to enable roaming on the account which he was unreasonable about.

I read this differently and it seems to be not as good on Voda's side as you try to present.

They enabled roaming without asking for a deposit and without making the OP aware of any limit. Then they cut the line when he was abroad and started demanding the payment when he questioned this.

firehawk wrote: »

...they had given me such as threats being made whilst I was abroad about paying a deposit because my bill was apperently quite high (I have no problem paying that) or they would cancel my account.

Waited more than 30 minutes everytime to speak to customer services about on going issues with their website and quality of customer service and to complain about the rudeness and nature of the "threat" given to me, whilst I was away....

It isn't 100% clear, but the high bill was very likely to be because of the roaming charges already incurred.

Emy1501

All you can is complain to the regulator or as said before consider legal action if you believe the service has been so poor that its reasonable to break the contract.

I'm not sure customer service is a word that most mobile phone providers understand and I doubt you will find many that will offer you a decent level of service.

Vodafone

Hi firehawk,

I appreciate that you remain unhappy with the level of service you received from us.

In the event that you'd like me to take a closer look at things could you email me as per the contact details provided here?

Of course there is nothing compelling you to get in touch with me but I can assure you that I am here to be as helpful as possible.

Kind regards,

Lee

Web Relations Team

Vodafone UK