help with vodafone

gjchester

firehawk wrote: »

sometimes I wonder why i bother.
its always the persons fault, isnt it? see the theme here... always the persons fault.

Sometimes yes, sometime no, but it looks like you are only providing half the information here to us. Please bear in mind a lot of the regulars here have seen posts like this many time, where the poster is sure they are being "picked on" by a big company, they are not, it's simply a process that is rubbing you up the wrong way.

firehawk wrote: »

a person does not necessarily know everything because they are never told about it!

Did you did read all the terms and conditions before you signed the contract? It is there, often in small print but it's still there, to be read, like any contract if you don't agree with it you don't sign it.

You have not said what caused the initial request for you to pay deposit. It's not unreasonable for any business to do some form of credit control, you probably do the same.

Reading your other threads it looks like you ran up a bill while abroad and Vodafone asked for a deposit to protect themselves, again that's simply good credit control. If you were not willing to pay they would have then stopped roaming service, again a prudent measure, for all Vodafone knew the phone was stolen.

You then invoiced them for your time and then moved provider without meeting your minimum contracted term.

Invoicing for lost time /work can normally only be done if you have a business contract with consequential loss on it to get any compensation.

firehawk wrote: »

i run my own business too in IT so I know about customer service and quality as well as FAIRNESS. THEY DO NOT. THERE IS A DIFFERENCE. why cant a simple thing here be seen by me, who is a victim here?.

With respect all that you have said is Vodafone wanted a deposit, but again, just because a business chooses to exercise some form or credit control that is not victimising you, simply being prudent.

firehawk wrote: »

is no wonder we just have to act like muppets and do as someone says without actually realising th main problem and issue but just "go with it" against your will and rights.

Sorry I'm really not with you here. It may be you were treated rudely, there's no excuse for that, although it could be an outsourced worked who just had used a bad choice of words.

Unless I'm missing something all Vodafone's actions seem reasonable, if a bit heavy handed.

What about the "rights" of Vodafone who supplied the service, contracts run both ways.
You were a new customer who was roaming and running up a large bill. Vodafone asked for a deposit, and restricting roaming when you didn't want to pay that deposit. When you then broke the contract and left they then wanted the early termination fee.