TalkTalk - it's over between us now!

georgiac

I've been a TalkTalk user and supporter for 8 years now - using homecall and then tt and never had any major issues that couldn't be easily resolved.

Until now.

I rang tech support 2 weeks ago and they couldn't fix a problem and arranged an engineers visit for last night.

It was booked for the evening and I rang at 6pm to confirm and was told the engineer would be with me within 2 hours.

At 7.45 I rang again and was told that I was wrong and that my visit was booked for the 28th December. I asked thenm to check again and they were adamant that there was no booking.

After 3/4 hour they found one for yesterday between 3 - 6, saying I must have been out. When I said I'd been in since 2pm they changed their minds and said it was booked for 12 - 3.

I explained that my OH had been in all day and they told me to ring today.

Today they said that the booking had been made but that they had forgotten to tell the engineer - and the next available apointment is the 29th December.

At no point did they apologise or explain their uselesness or acknowledge the inconvenience caused.

So I am left with a lousy service for over a month

So after 8 months I am turning my back on TalkTalk as soon as my contract expires and will join the thousands of other disgruntled users.

penrhyn

May I ask what the problem was that they could not fix?

visidigi

I'd be asking for a escape from the contract if I had to wait a month for a fix...

georgiac

Thanks guys.

The problems aren't even that severe.

Intermittent drop offs and poor speeds - which are frustrating and can be a right royal pain but I can live with them for a month.

The cs I spoke to yesterday said that I would be breaking my contract if I left now.

I replied that they seemed to have broken their contract to send an engineer and that I wished to leave.

They offered a reasonable compensation which I asked for in writing - strangely enough it hasn't materialised.

GarbageGuy

You have been with them for 8 years, your no longer in contract, unless you recently signed up for a new deal, TalkTalk are very poor and a better response is often gained from their forums which are manned by staff and its free unlike their phone support.

georgiac

I renewed my contract 6 months ago in order to change my package with them, so stuck with them for now.

Jemma-T

Just leave. They will chase you for the contract remainder however.

Sky and several other suppliers won't need a MAC and even if you do need one TT are obliged to supply it (contract or no contract).

Always been a bit of a fan of TT and with their latest fibre deals I still am. Not that I'd want to speak to their non-UK staff.

And mind this 'fault' may still be there if you move supplier.

georgiac

Jemma-T wrote: »

Just leave. ....

I can't afford the £170 that would cost

Jemma-T

georgiac wrote: »

I can't afford the £170 that would cost

Cost them 3 times that to get it off you. Maybe.

Personally I try never to annoy (or bounce) communication providers because you never know when you might want to jump back to them.

Unless TT have completely messed things up and driven you mad I'd say stay put.

No supplier is perfect

Jemma-T

...and you might get a better response @ http://www.talktalkmembers.com

Pretty helpful people there from TT.

penrhyn

Is your problem with the incoming line, and intermittant sync, or a wireless connection from the router to your PC device?
If you post your router line statistics ( log on to your router to find them) it might give us a clue.