Royal mail- again!

System

I wish they'd leave mine with a neighbour. Instead they sent to back to the depot and have currently lost it :mad:

The_mangler

I wish they would leave mine with a neighbour - I got back after a day at the hospital to find a 'signed for' parcel shoved underneath one of my recycling boxes. Who had signed for it, I have no idea. Then last week I got back from 3 days away to find 3 parcels in a recycling box obvious to anyone who walked past my house (my front door is 5 yards away from the path on a main road). Not only that but it had rained whilst we were away. Doesnt anyone at Royal Mail have any sense left at all?

custardy

The_mangler wrote: »

I wish they would leave mine with a neighbour - I got back after a day at the hospital to find a 'signed for' parcel shoved underneath one of my recycling boxes. Who had signed for it, I have no idea. Then last week I got back from 3 days away to find 3 parcels in a recycling box obvious to anyone who walked past my house (my front door is 5 yards away from the path on a main road). Not only that but it had rained whilst we were away. Doesnt anyone at Royal Mail have any sense left at all?

They do,hence why leaving items in such a position is not delivery spec

kiss_me_now9

The_mangler wrote: »

I wish they would leave mine with a neighbour - I got back after a day at the hospital to find a 'signed for' parcel shoved underneath one of my recycling boxes. Who had signed for it, I have no idea. Then last week I got back from 3 days away to find 3 parcels in a recycling box obvious to anyone who walked past my house (my front door is 5 yards away from the path on a main road). Not only that but it had rained whilst we were away. Doesnt anyone at Royal Mail have any sense left at all?

Our postie has taken to leaving things behind our wheely bin.

A few months ago, I sent a very angry email to an online multi-buy site as two weeks after purchase, I still hadn't received my parcel. They apologised and promised to send another out to me... the next day my mum needed to move the wheely bin to get the garage open and found a small, white, very wet parcel behind it with my purchase in.

This evening my mum phoned me up in a panic as she had found ANOTHER parcel behind our wheely bin with my name on, turns out it was my BFs birthday present delivered to our wheely bin at 5pm. Also sodden wet. Now needs to be returned because it's a book and it's so wet it's unreadable.

Beetlemama

They posted our "Halo 4" game to someone else, it was addressed correctly, they just stuck it through the wrong door.

We got it posted back to us (by the receiver) with parcel tape on and a note inside saying "Dear Dylan, sorry I opened this, I assumed it was for me, hope you enjoy your game, love Mr Honest" - which was very nice, they could have kept it, since it wasn't "left with a neighbour" we'd have had no way of knowing who got it. We still don't know who returned it to us but we're grateful.

I too went and complained, I'd been in the day it was due to arrive to ask them to look again, it was the games release date, all his friends got theirs, he was the only kid not playing it that night. So the next day I went back told them Remember me? well you gave it to a random stranger, and got the reply "Sorry. We have a lot of temps at this time of year".....

want2bmortgage3

Im afraid there is just too much pressure on delivery staff, it is now at the point where overtime is not being paid for genuine claims. Posties who do a proper job are accused of being slow and compared with other staff who run round jobs doing all the things the public complain about. When they claim overtime, they are questioned and often paid less hours than they have actually worked.

The 'leave with neighbour' scheme is another management idea designed to reduce the amount of parcels brought back to the delivery office. No time allowance is given to posties for doing this however.

motch

split_second wrote: »

Bit of background about my neighbours- on one side we have a single mother who works nights, other side is an elderly gent who is carer to his severely ill wife

When the royal mail service to have undeliverable items sent back to the sorting office we signed up, when the sticker came we stuck it to the letterbox as instructed.

We got our first item that was too big delivered today, and it's gone next door to the elderly guy, what part of the simple instructions on the sign were too difficult to read?

Typical lazy half a**** service from royal mail yet again.

Perhaps the elderly guy offered to take it in for you??

Although not as requested, would leaving it with a neighbour save you time/hassle rather than have to pick it up from your sorting office?

As want2b says pressure on staff can vary from office to office depending on targets, revisions etc brought in. You may or may not be suprised at the amount of bullying that can go on with this..

motch

The_mangler wrote: »

I wish they would leave mine with a neighbour - I got back after a day at the hospital to find a 'signed for' parcel shoved underneath one of my recycling boxes. Who had signed for it, I have no idea. Then last week I got back from 3 days away to find 3 parcels in a recycling box obvious to anyone who walked past my house (my front door is 5 yards away from the path on a main road). Not only that but it had rained whilst we were away. Doesnt anyone at Royal Mail have any sense left at all?

sounds like one of our DOM's delivering mail that can't get done in the timespan given :rotfl:
who when asked by his Managers at a later day "everything going well?" "Oh yes fine" he replies,

Big Managers - oh great lets try and take some more hours out of the office and shall we go for a round of golf?

sorry about your situation, needs sorting.

battleborn

The Royal Mail have slashed staff so thinley now, that our post people can hardly cope, they are expected to deliver at least 5 sacks of post per day, each weighing way over the recommended safe limit.(many door to doors of junk mail)

Plus, they get fed up of delivering recorded packets to the same people day in day out (most are never in to take), you would think these people's lives revolve around getting a packet in the post every day, and if dont arrive they get angry and blame the post person.

It only takes one staff member to be off sick or on leave to put massive pressure on the rest of an office.

Some members of the public treat post men and women like a god given right and can be very rude, which I know will only mean your post wont get delivered the next day.

Dont be rude to our post people they are doing their best in a job that is ruled by A s s hole Managers that care little about the staff but expect them to sweat blood.

One thing they do need to drastically improve on, is track and trace on the website, it borders on useless.

NBLondon

Anybody know if the rules are different for Parcel Force? We had an item sent to us last week with Tracking. The website showed "on the van to be delivered" so as I know they often arive around 8am I was waiting.

Nothing.

Checked the web that afternoon and it reported an attempted delivery at 0819 and customer advised to collect from local Post Office. Well, nobody knocked or rang the bell and no card arrived so where the heck did they go to?

Now, I live at 3 X road. Across the way is a group of flats which are officially Y House, 2 X road but the flats are numbered 1 to 6 so my first thought was they had been at the other number 3. Nope. Nor was there a card at 33 X road (There isn't a 13 or a 23).

Would I be able to get the parcel from the post office without the card? Well - yes I did. I took a printout with the tracking number and was able to name the sender so the guy at the PO believed me. But if he hadn't all I could do is wait for the stuff to be returned and then take it up with the sender to complain to PF. If someobdy else had got the card and tried to collect without ID - would they have got the parcel instead?