Royal mail- again!

custardy

NBLondon wrote: »

Anybody know if the rules are different for Parcel Force? We had an item sent to us last week with Tracking. The website showed "on the van to be delivered" so as I know they often arive around 8am I was waiting.

Nothing.

Checked the web that afternoon and it reported an attempted delivery at 0819 and customer advised to collect from local Post Office. Well, nobody knocked or rang the bell and no card arrived so where the heck did they go to?

Now, I live at 3 X road. Across the way is a group of flats which are officially Y House, 2 X road but the flats are numbered 1 to 6 so my first thought was they had been at the other number 3. Nope. Nor was there a card at 33 X road (There isn't a 13 or a 23).

Would I be able to get the parcel from the post office without the card? Well - yes I did. I took a printout with the tracking number and was able to name the sender so the guy at the PO believed me. But if he hadn't all I could do is wait for the stuff to be returned and then take it up with the sender to complain to PF. If someobdy else had got the card and tried to collect without ID - would they have got the parcel instead?

look on their site

You mention I need acceptable proof of identity to collect my parcel. What is acceptable?

We would require photographic ID as one form of identification along with another showing proof of address. The following forms of identification are acceptable:

Photographic ID
Driving licence
Passport


Plus one of the following:
Recent utility bill
Council tax bill
Bank statement

http://www.parcelforce.com/help-information/frequently-asked-questions/arrange-redelivery#13

NBLondon

I thoroughly expected to be asked for ID (and took it). It was not having the card (if it ever existed) that was the question. It's the previous FAQ about having the tracking number that's relevant and that's why I took the printout...

Anyway - the point was - where the hell did they fail to deliver to? Wonder if they ever bothered but just went on a scive and dumped a load back at the PO?

motch

NBLondon wrote: »

Anybody know if the rules are different for Parcel Force? We had an item sent to us last week with Tracking. The website showed "on the van to be delivered" so as I know they often arive around 8am I was waiting.

Nothing.

Checked the web that afternoon and it reported an attempted delivery at 0819 and customer advised to collect from local Post Office. Well, nobody knocked or rang the bell and no card arrived so where the heck did they go to?

Now, I live at 3 X road. Across the way is a group of flats which are officially Y House, 2 X road but the flats are numbered 1 to 6 so my first thought was they had been at the other number 3. Nope. Nor was there a card at 33 X road (There isn't a 13 or a 23).

Would I be able to get the parcel from the post office without the card? Well - yes I did. I took a printout with the tracking number and was able to name the sender so the guy at the PO believed me. But if he hadn't all I could do is wait for the stuff to be returned and then take it up with the sender to complain to PF. If someobdy else had got the card and tried to collect without ID - would they have got the parcel instead?

Having a printout with a tracking number and knowing the senders name/address makes it likely you're that person and not trying to deceive.

The guy at the PO might know who you are.

If somebody else just tried it on without what you had - hopefully not!