Vodafone starts charging customers for browsing Live!

Suggs

James_p wrote: »

Please forgive me if I'm being really stupid but the only data I can find on my online bill for WAP/Internet are items where I'm being charged. i.e. None Vodafone Live websites

How do I find out my usage of the Vodafone Live website? This would really increase my usage for when I send the details in my cancellation request.

Thanks

James not a silly question at all as I just checked the phone bill and face the same problem. I use the 'Live' almost daily for sports results etc and very rarely need to step outside the 'Live' pages.

Hope someone has an answer otherwise I will just craft a letter and see what happens

qadri

the LIVE first page is free (in case u go on to it in error) but if you hit NEWS or SPORT or any other link from the first page u will start to be charged....

exactly how much it'll cost is a bit of a minefield as it depends on the 'size' of that individual page & apparently u can see size of each page at the top corner
BUT (even if u do know size of page) users will still have no idea of actual cost...

Charlies50

Asked for my PAC code two days ago from Voadafone. Received a call today asking why I was leaving. I mentioned the Vodafone Live issue and the fact that I was not using all of my 200 minutes and 250 texts and was thinking of using Tmobile on the Flext20 18 months for £20 (also wanted new handset). They have offered me another 18 month contract with the same package for £12.50 per month for the whole 18 months and advised that if I wanted Live after June 1st would be £7.50 for total usage which would bring me back up to £20. Result for vodafone and a new W610i.

toasterman

Vodafone might have solved my predicament actually.
Since I got up this morning, GPRS hasn't been working on my phone at all. "Connection failure. Check settings. If problems persist, please contact your operator for support".. since this morning on everything I try and access. I'll give them a few hours and use that as extra ammo to complain when I call them to question these new data charges.

ajh1980

Been doing some internet hunting today and have decided that as i am buying a new flat i can now ditch vodafone £30 package and opt for the following......

Virgin Media £40 package deal.....

includes- cable tv (all channels), 2mb broadband,home phone line (free weekend calls) & a virgin mobile contract with anytime 300 mins and 300 texts!

BARGAIN!....or is there something i can't see?!

toasterman

ajh1980 wrote: »

Been doing some internet hunting today and have decided that as i am buying a new flat i can now ditch vodafone £30 package and opt for the following......

Virgin Media £40 package deal.....

includes- cable tv (all channels), 2mb broadband,home phone line (free weekend calls) & a virgin mobile contract with anytime 300 mins and 300 texts!

BARGAIN!....or is there something i can't see?!

I'm not sure how that rids you of the data charges. Virgin's data charges are 0.5p a kilobyte as oppose to Vodafone's 0.2k. Their photo messaging costs are the same.

As part of a bundle though, you'll actually be paying £10 a month for a sim-only deal of mobile, plus those mins and texts (my sister got the same deal.. it was £10 more when she added the phone), so you'd have to use the gprs quite a lot for it to work out more expensive per month than sticking with voda.

In your position, I'd probably do the same to be honest.

As it is, I'm wondering whether I wanna leave Vodafone to make a point, knowing the saving will be tiny (if at all) by switching.

ajh1980

toasterman wrote: »

I'm not sure how that rids you of the data charges. Virgin's data charges are 0.5p a kilobyte as oppose to Vodafone's 0.2k. Their photo messaging costs are the same.

As part of a bundle though, you'll actually be paying £10 a month for a sim-only deal of mobile, plus those mins and texts (my sister got the same deal.. it was £10 more when she added the phone), so you'd have to use the gprs quite a lot for it to work out more expensive per month than sticking with voda.

In your position, I'd probably do the same to be honest.

As it is, I'm wondering whether I wanna leave Vodafone to make a point, knowing the saving will be tiny (if at all) by switching.

do you mean that i dont get a mobile as part of the deal? maybe i'll be able to buy one at a decent price from them? but either way, i'll be needing a phone line and broadband in my new new flat so seems to make sense to do it all in one go.

otherwise i'll be sticking with vodafone, and thats a difficult pill to swallow!...unless they can offer me a nice new n95 and a few extra minutes!....might copy the ombudsmen into my complaint letter to see if it adds a little extra persuasion!

toasterman

ajh1980 wrote: »

do you mean that i dont get a mobile as part of the deal? maybe i'll be able to buy one at a decent price from them? but either way, i'll be needing a phone line and broadband in my new new flat so seems to make sense to do it all in one go.

otherwise i'll be sticking with vodafone, and thats a difficult pill to swallow!...unless they can offer me a nice new n95 and a few extra minutes!....might copy the ombudsmen into my complaint letter to see if it adds a little extra persuasion!

If I recall the deal, it doesn't include a new mobile phone - just a sim card to go in your existing phone.
Virgin Broadband I find to be very good, and a landline is a landline..if I was doing it I probably wouldn't bother with the home phone at all.. I never use my current one, but I live in a shared house, so there are others who do.

Either way you're going to end up paying for your gprs usage.
0.2p a kilobyte for the first 500k a day on vodafone, 0.5p a kilobyte standard on Virgin.
Virgin don't offer any packages that include data..which is a shame as their prices on everything else are a lot more competitive.

Interestingly, my gprs which wasn't working every time I tried it yesterday, wouldn't work three out of the four times I tried it today either.
Not just one site either - gmail, google.co.uk, bbc news, unable to connect to any
It's nice to see I'm going to be paying more for non-service under Vodafone's new deal

-Ben-

chadfield

Blimey, I've just learnt about the high rate of data charges the hard way. I have been a frequent user of Live and never really noticed any data charges on my account (even though I sometime popped outside of Live). Last month, upgraded my phone to the new Nokia N95-one of the great things about this phone is how good its web browsing is: suddenly it has become v easy to download and navigate on the 'normal' web. As a result, i have been using BBC news and sport instead of Live.

Anyway, got my bill today and have been hit with £56 of data charges!!! When i called customer services, the attitude was 'hey, you used it so you have to pay for it'.

What's the point in having a great phone with great web access, if it is going to double my bill each month to use?

Incidentally, they charged me for my text messages as well incorrectly, so at least i got a small bit chipped off my bill....

toasterman

chadfield wrote: »

Blimey, I've just learnt about the high rate of data charges the hard way. <snip>got my bill today and have been hit with £56 of data charges!!! <snip> What's the point in having a great phone with great web access, if it is going to double my bill each month to use?

I bet theres no counter to know how much kb you're using either...Vodafone normally remove it when they modify the software.

Under new pricing from June, you'll be a (I guess), heavy user...but the new charges mean you'll get hit with a £1 a day maximum (it'll be £1 for up to 15mb in a day).
Considering gprs speeds, I think you'd have to be on there all day to use 15mb worth.
Still going to be costing you a lot more per month though.

Sadly, unless you go the flat-rate-internet route of tmobile, they're all now charging more for gprs than they used to.. and you can't route it any other way to get around it either.
I'm hoping someone like Virgin mobile will pull something out of the bag to make them seem different to the others by offering a couple of mb a month free or something to contract customers...cause I don't really need 15mb a day for the amount I use it