Ebay account suspended!!!

Crowqueen

Unfortunately nothing you can do.

Paying attention to your DSR ratings and dashboard - and acting on any problems buyers have with you - is important. eBay - and buyers - are getting very strict in quality control. Without being able to see the original account, no-one can advise properly, but even if we could it would be a post-mortem by now.

eBid as you point out is very quiet, mostly because they don't have the same strict control on sellers in order to attract buyers. You do need to take a pro-active attitude to keep buyers happy - a lot of the time sellers just assume they can charge what they like for postage and send out when they like and people will be happy - it's not like that any more. Malicious feedback is still possible but eBay have safeguards in place to stop it affecting a seller's account. They also have repeated warnings coming to you over a year - so you must have been aware there was a problem.

There's not much more we can really say. Selling when banned is a bad idea because eBay just see you have tried to get round their ruling and not actually learned from anything.

Anyone reading this who is finding themselves 'below standard' etc needs to make sure their buyers are being satisfied - it is difficult but not impossible to turn it around. Yes, there are people who leave malicious/unfair feedback, but the best thing you can do in this situation is be a bit self-critical and ask whether the feedback could actually be justified. Just occasionally remember that you are asking people to spend money with you. With whom do you spend money? How do you choose where to buy from? If you stated your policies to yourself as a consumer, what would you think?

Selling is not all about you - it's mostly about making the consumer happy so they continue to buy from you. Even if you are only a private seller, you need to put the person paying full in the front of your mind. It's really easy to sell on eBay because of a lot of passing trade; it's a lot harder to put in the effort to sell well so that you keep your head above water.

Crowqueen

If she's already been banned twice, then it's unethical to be advising her to beat the system. Selling on eBay is not a right - unless you actually learn from being banned, you're likely to repeat the same mistakes, particularly if you already resent both eBay and your buyers.

heman2012

Good point. I wouldn't divulge any information unless it was unjust.

Good sellers do get banned, and its those who i'd be willing to help.

porto_bello

Among the bad sellers who have been deservedly banned, I'm sure there are some good ones too. A good proportion of the negative feedback I read suggests the buyer is to be avoided, rather than the seller, especially when you read that the same buyer has left negatives for a multitude of different sellers, who all seem to be held in high esteem by their other buyers.

With negative feedback a one-way street and DSRs being anonymous, these represent powerful tools, which regrettably, not every buyer uses responsibly. It seems eBay is now taking action against those buyers of a malicious disposition, but for some, it must be a case of 'too little, too late'.

That said, if I had been formally banned by eBay, I think I'd give it up, rather than try to find a way around it.

forgotmyname

New name,
New bank accounts with that diferent name,
New address.
New phone numbers.
New computer
New internet service provider,

All these link you to old accounts.

Just swapping banks and computers wont work.

Deru

That seems a bit excessive...new computer. Just clear Internet history. I don't think they go as faras recording the Mac address of your network card.

With the ISP, if you're not on a static IP, then you would get a new IP address after rebooting your router.

It's mainly the name, address and number, credit card. Don't think they ask for bank account details? PayPal does though. Use a work address / number. name can be anything really.

soolin

Deru wrote: »

That seems a bit excessive...new computer. Just clear Internet history. I don't think they go as faras recording the Mac address of your network card.

With the ISP, if you're not on a static IP, then you would get a new IP address after rebooting your router.

It's mainly the name, address and number, credit card. Don't think they ask for bank account details? PayPal does though. Use a work address / number. name can be anything really.

If OP ever wanted to withdraw money from paypal (and frankly why would anyone leave it in there) then yes they need a bank account. That also needs to be verified after a certain amount of sales anyway.

soolin

Jimhassel wrote: »

Most of the times it is not a good move to create multiple accounts on the same website. This is because the sites can track your IP address. When you were banned then you should have mailed them demanding an explanation on their action instead of creating a new account. I don't think that you can do anything now on eBay, it would be better using other similar sites.

The people who have reported successfully appealing a ban have not 'demanded' anything from eBay. They have usually grovelled a bit, promised to change their seller practices and work with eBay to improve whatever it is they were failing on.

eBay does not have to allow anyone to sell if they don't want, it is their set.

As for why, that is usually something to do with the expanded seller dashboard and I will keep banging on about that until we all regularly check our own and spot problems before they even get the first warning from ebay

Crowqueen

Once you're banned, more often than not it is the result of a year's worth of warnings and ignoring warnings.

While I do think some bans are a bit harsh, the majority of people with visible accounts that cross the community forums have problems that show that they just could not deliver the kind of service that eBay wants. The people who are likely to be unbanned are people who:

- only accumulated the absolute minimum of low stars
- only had problems in one area
- did not get huge amounts of negs/neutrals etc
- can show that they are contrite and respectful of eBay's and their customers' wishes.

Most people rant and rave at eBay on the forums, as well as at their 'malicious' buyers, and then go on to yell and scream when eBay won't restore them. They don't do themselves many favours because they just can't understand that their customers have to come first and they need to follow some basic rules.

Meanwhile there are a lot of people who come to the forums with warnings or restrictions. Those are the people we can help - but at least some of that advice is going to be 'be more responsive to buyers' issues', 'describe your items properly', 'reduce P&P costs to a bare minimum or go free postage', 'send items out quicker'. That's not always what people want to hear, but it's a good way to improve scores and passing trade might help to buoy up an account that a more discerning buyer might not buy from so there is always some hope that you will begin to get back onto an even keel if you really work at it.

But you really do have to keep your customers at the forefront of your mind, and keep being able to make sales and get good feedback, or at least transactions where buyers are not moved to leave poor feedback (since eBay work on the basis of transactions vs bad FB, not good FB vs bad FB).

Trying to sell on any site worth selling on you are going to run into similar problems if you don't at least understand where you were going wrong. Amazon is fairly strict; I don't know about Play but they must also be fairly rigorous in protecting buyers. The trouble with sites that look more like a free-for-all, frontier marketplace with low fees and not many rules is that this lack of protection for buyers or lack of money to advertise rarely works in a seller's favour in the long run.

In short - standards are very high in ecommerce now, there's nowhere really to run to if you get banned on one site without knowing what you were doing wrong and being prepared to fix it, or do the legwork required to set up a website of your own where you don't benefit from someone else's advertising or passing trade to keep your sales coming in even if you don't offer a reasonable quality of service.

lindseykim13

After considering these issues for some time i would advice anyone who has any warnings on their account to close it down and open a new one after a period of time. That is my opinion though on reading so many of these susspensions.
Having 3 accounts myself that is exactly what i would do if i ever got a warning on one. I do keep check on all my stars though nearly every day so would improve before a warning if i could.

However opening a new account only if learning from the mistakes on the last one.
Doesn't help the op however-do you have a family member who wouldn't mind selling on your behalf?
Or opening an account for your partner ect
Selling on forums or facebook i believe are other options-hotukdeals has a very active fs/ft thread.