I havent paid my Vodafone bill - How do I talk to a REAL person?

Gordon_Hose

in_the_Cotswolds wrote: »

Be extremely careful with Vodafone. I had problems but paid the bill only to find 3 years later they had put a default on my credit file. They will default you very quickly.

They can't default you without issuing a default notice giving you time to sort it out and pay the bill. If you pay within the time scale given - no default. If you ignore it - default.

gjchester

MzBNZ wrote: »

Utterly disgusting how they do default when you have previously been in touch with Vodafone and explained situation. Particularly when you haven't received a bill and you request another so you can check.

You may be referring to something else but my reading of the OP post is they didn't pay the bills and left them to mount up to clear later. They don't mention contacting Vodafone until the OP was ready to pay and by that time the phone was restricted due to non payment.
The OP also said they could access the bill online, and saw the extra charge.

Vodafone publish their phone number, the offer a call back service and they have physical store you can cal in to. The OP could have used any means to contact them to talk about the account before it was restricted, but didn't appear to.

I have sympathy for the OP, it can be hard to cope with a loss of income, but it sounds like they left it without contacting Vodafone, who presumably having seen a bill stop being paid with no contact from the account holder froze it to prevent further debt.

Vodafone

in_the_Cotswolds wrote: »

Be extremely careful with Vodafone. I had problems but paid the bill only to find 3 years later they had put a default on my credit file. They will default you very quickly.

Hi in_the_Cotswolds,

If this is something which remains unresolved for you I'm happy to get matters looked into further.

To enable me to do this could you could you email me with the relevant details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches us could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

MzBNZ wrote: »

Utterly disgusting how they do default when you have previously been in touch with Vodafone and explained situation. Particularly when you haven't received a bill and you request another so you can check. Would be fine if you could access the online account, but thats a different story.

It does not take much for them to get in touch with you. they are very quick to harass you when contact renewals are up. Grrrrrrrrrrr. So fed up with the service I have received. However, someone is finally been very helpful, bearing in mind the issue was the middle of Aug and it is now Dec!!!!!!

Hi MzBNZ,

I've replied to you in regard to your concerns here.

Kind regards,

Lee

Web Relations Team

Vodafone UK