Virgin Media

martidj

You lot have really got me worried now as I too want out of VM and am now concerned over the disconnection problems everyone is having.

akki007

Wannabesaver wrote: »

Beware! VM are a nightmare from start to finish. i was due to move on the 30th March - told them this. This was then changed so duely i informed them after a 30 min wait. Fine everything was ok as the inital cancellation had never been recieved????!!!??? THEN on the 30th March they cut me off and tried to collect the box - i said it was a mistake and they needed to reconnect me. After 1 hour on hold - YES 1 HOUR! they said they woudl do so - only for the little oiik who had disconnected me to phone and say he wasnt doing it as he wouldnt get paid for it. Had to re connect VM. And they are also trying to take me to court for money i dont owe them and they admit i dont owe them.

My advice - get out while you can. Nothing is going to give me as much pleasure as cancelling my contract with them this week!!!!! :mad:

In your opinion. I have nothing but top notch service from Virgin Media. I spoke to a chap in retentions as I was also moving house and wanted to renegotiate my deal. I quoted the 3 for £26 with Sky and he offered me 10Mb broadband, Free evening and weekend calls AND XL Tele package for £26 per month!! YES £26 PER MONTH!

So make sure you ask to speak to retentions as they WILL match sky and as a bonus, the broadband is DSL not ADSL which means you will actually get 10Mb speeds and not the awful slowdown at peak times as with ADSL via BT line.

All in all...

Branson is King. Murdoch is Ming.

sheraz2

Tam_Lin wrote: »

I cancelled VM on 8th March and and moved to Sky/BT/Be. VM service still live, and unable to get an answer on how to return the set-top box. Will pay my final bill, then cancel the direct debit - a friend had to fight to get back money they took while they were refusing to arrange for the set-top box to be collected. I just get the impression they're so overwhelmed with people bailing out over the Sky One fiasco that they don't know what they're doing.

hahaha, your like a little lamb to the slaughter. If you think VM is bad, thus moving to SKY, you 'aint seen nothing yet. :rotfl:

akki007

sheraz2 wrote: »

hahaha, your like a little lamb to the slaughter. If you think VM is bad, thus moving to SKY, you 'aint seen nothing yet. :rotfl:

Yeah, good luck with Sky, their customer service is probably about the worse you can get! Probably the worst CS provided by any company anywhere in the world or beyond!

TITEASCRAMP

Hi Charleysmummy

Took your advice rang VM got my phone and BB down to £19.95 with unlimited landline calls and 25% off mobiles and 60% off international.

Thanks again:beer:

charleysmummy25

TITEASCRAMP wrote: »

Hi Charleysmummy

Took your advice rang VM got my phone and BB down to £19.95 with unlimited landline calls and 25% off mobiles and 60% off international.

Thanks again:beer:

No problem
if i can be of anymore help let me know.

Nice to get some thanks actually, working where i do, its not something that happens often..

people seem to forget that people like me only work for the company trying to pay our bills like anyone else..

take care

epz_2

akki007 wrote: »

In your opinion. I have nothing but top notch service from Virgin Media. I spoke to a chap in retentions as I was also moving house and wanted to renegotiate my deal. I quoted the 3 for £26 with Sky and he offered me 10Mb broadband, Free evening and weekend calls AND XL Tele package for £26 per month!! YES £26 PER MONTH!

So make sure you ask to speak to retentions as they WILL match sky and as a bonus, the broadband is DSL not ADSL which means you will actually get 10Mb speeds and not the awful slowdown at peak times as with ADSL via BT line.

All in all...

Branson is King. Murdoch is Ming.

just a geeky point virgin broadband is docis 2.something bespobe to the cable network not dsl though i do recall a cisco engineer telling me that dsl did have advantages over asdl as well. regardless virgin broadband tech is vastly superior to any copper phone line solution on the table for the next decade.

10 meg customers will be getting upped to 20meg in the next couple of weeks and that is an actual 20 meg, not an upto, they are trialing 50 meg in kent and i was reading that for £150 per customer they can get the network ready for 240meg down 120meg up.

im looking to move and willing to pay a serious premium for virgin availability, frankly untill bt start running fiber they are the only serious option if you dont want to be stuck gettin an average of 2.2 meg (im sure i heard that was what most phone lines went up to) when hidef iptv starts streaming on demand in a couple of years.

Wannabesaver_4

Well just an update but no one at VM seems to have contacted Moorcroft so they are still taking to court because no one at VM seems able to tell Moorcrofts i dont owe them the money.:mad:

Asked to speak to a manager this morning but apparently it will take them up to 8 hours to get back to me! :mad:

Totally unacceptable and laughable. My service is due to stop on Friday when i should be moving so that will be interesting - see how that goes. My guess is that it will be a complete shambles like the rest of the time i have been with virgin!:rolleyes:

misstique_2

hi charleysmummy
my contract for my phone line has now ended and im thinking of having the 4 for 40 package,do you think this is the best deal i can get?? i dont realy need the mobile but it seams cheep, is it????

epz_2

misstique wrote: »

hi charleysmummy
my contract for my phone line has now ended and im thinking of having the 4 for 40 package,do you think this is the best deal i can get?? i dont realy need the mobile but it seams cheep, is it????

nope i get 4 for £37 but thats with 20 meg broadband and a bunch of outher addons i dont care about like free calls.

i was in a similar situation paying maybie £5 a month on payg but frankly its too cheep to pass up. i now because of the rollover have 600 mins and 600 txts i can use at the start of the month with no wories about findind an news agent etc.