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Virgin Media

24

Comments

  • Hi
    I work for vm- dont attack me!!


    If you need a better deal dial 0800 052 9403 put your phone number in and press 3

    this will take you through to proper retentions.

    If you need to move do the same but its option 2.

    Re the notice: 30 days to disc around 14 to take your service.

    If you give 30 days but say need it for a week more just ring no later than 48 hours before due disconnection day and they can extend it as necessary.

    Hope that helps
  • TITEASCRAMP
    TITEASCRAMP Posts: 1,744 Forumite
    Hi Charleysmummy,

    Do you mean if I m and already customer which i am paying £29 for phone and broadband that if i rang them they could better this deal?
  • Hi
    I work for vm- dont attack me!!


    If you need a better deal dial 0800 052 9403 put your phone number in and press 3

    this will take you through to proper retentions.

    If you need to move do the same but its option 2.

    Re the notice: 30 days to disc around 14 to take your service.

    If you give 30 days but say need it for a week more just ring no later than 48 hours before due disconnection day and they can extend it as necessary.

    Hope that helps

    cheers charleysmummy, if i cancel now and change my mind say in 2 weeks can I do this??
  • Snow_Dog
    Snow_Dog Posts: 690 Forumite
    Part of the Furniture Combo Breaker
    ha ha ha ha ha ha ha

    Start telling them now you want to finish with them, if they are anything like NTL (that they took over/merged with whatever) they will still be trying to bill you for services six months after you move anyway.

    They did that to me despite giving them 30 days notice:-
    1. First by phone about a half dozen times, each time denying they had any record of the previous call.
    2. then by letter using recorded delivery to the complaints department which was never acknowledged.
    3. repeatedly by email (however the standard email response was that they couldnt discuss my account by email including my request to discontinue services - this is despite the fact that in the terms and conditions using electronic mail is an acceptable form of notification).

    Many months after moving I was still receiving forwarded mail and bills and when ringing them up they were still trying to charge me for providing TV phone and broadband to an address that I wasn't even living at.

    The funniest one was one of the jerks telling me months after moving out that I would still have to give 30 days notice from the day I was calling.

    Sorry charleysmummy25 but I never did talk to one single employee of NTL that was of any possible conceivable use to the human race whatsoever. Hopefully some of the good service pinciples of Virgin have filtered into the NTL system (dealings with Virgin mobile customer service - before its all gone to VM - have been fantastic with no complaints at all).
  • cheers charleysmummy, if i cancel now and change my mind say in 2 weeks can I do this??

    Yes you can do this.
  • Hi Charleysmummy,

    Do you mean if I m and already customer which i am paying £29 for phone and broadband that if i rang them they could better this deal?


    yes if you go with the whole discinnectiontion thing, you can more or less get what you want.
  • Snow_Dog wrote: »
    ha ha ha ha ha ha ha

    Start telling them now you want to finish with them, if they are anything like NTL (that they took over/merged with whatever) they will still be trying to bill you for services six months after you move anyway.

    They did that to me despite giving them 30 days notice:-
    1. First by phone about a half dozen times, each time denying they had any record of the previous call.
    2. then by letter using recorded delivery to the complaints department which was never acknowledged.
    3. repeatedly by email (however the standard email response was that they couldnt discuss my account by email including my request to discontinue services - this is despite the fact that in the terms and conditions using electronic mail is an acceptable form of notification).

    Many months after moving I was still receiving forwarded mail and bills and when ringing them up they were still trying to charge me for providing TV phone and broadband to an address that I wasn't even living at.

    The funniest one was one of the jerks telling me months after moving out that I would still have to give 30 days notice from the day I was calling.

    Sorry charleysmummy25 but I never did talk to one single employee of NTL that was of any possible conceivable use to the human race whatsoever. Hopefully some of the good service pinciples of Virgin have filtered into the NTL system (dealings with Virgin mobile customer service - before its all gone to VM - have been fantastic with no complaints at all).



    no offence taken!! i totally understand you should try working for them hahaha
  • Tam_Lin
    Tam_Lin Posts: 825 Forumite
    I cancelled VM on 8th March and and moved to Sky/BT/Be. VM service still live, and unable to get an answer on how to return the set-top box. Will pay my final bill, then cancel the direct debit - a friend had to fight to get back money they took while they were refusing to arrange for the set-top box to be collected. I just get the impression they're so overwhelmed with people bailing out over the Sky One fiasco that they don't know what they're doing.
    Nelly's other Mr. Hyde
  • litaus
    litaus Posts: 46 Forumite
    Tam_Lin wrote: »
    ...Will pay my final bill, then cancel the direct debit - a friend had to fight to get back money they took while they were refusing to arrange for the set-top box to be collected. I just get the impression they're so overwhelmed with people bailing out over the Sky One fiasco that they don't know what they're doing.


    Beware,

    I've had just as much trouble with Sky due to bb, tried to cancel tv too when fed up with 5 months of no bb and am within my 12 month bb contract so can't! Cancelled my DD, emailed, wrote, called, got told to *&^% off, got hung up on, spent in excess of £50 on that stupid 0870 number, told if I want to continue this conversation MUST call the 0870 number not write or email....was sent collection letter for non-payment of DD, account 'suspended' but not cancelled.

    Planned to take them all the way to court if necessary, but my Father-in-law died and my husband jsut can't face the fight, so called, paid, resetup direct debit, explained, - HAD TO PAY FOR THE TIME IT WAS SUSPENDED.

    The whole lot of them are a bunch of *&^%holes and thieves, and they have us over a barrel. Customer Services in this country is shaming and we put up with it. I'm disgusted with myself, but there is no option if I want sport or a calm(ish) husband.

    This was a house move, I wasn't trying to get a better deal or anything, just get BB at my new home. I often said should've stayed with BT, but they took 10 days the previous time, so I thought 'Well, it can't be any worse' - HA!!!!!!

    Ok, manic episode over...take my advice, get solar BB and pedal powered television.;)
    Must get it together...
  • nollag2006
    nollag2006 Posts: 2,638 Forumite
    I called and applied online for their £30 pre-Easter deal, and never heard a single thing back from them, despite the operative telling me that they would contact me within 3 days.

    Really poor customer service ...
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