My Hermes [text removed by MSE Forum Team], terrible service, do not use!

daz378

i bought 2 shirts from jacamo card posted been left with a guy on the opposite landing , after 4 days rang jacamo saying id been trying to knock on guys house but no answer , they resent shirts very good next day delivery. so i asked for the "not receivedform" sent it off this monday, finally got original shirts today. this was hermes in the past packages have just been left against the door

knightstyle

Our local MyHermes guy is good, chearful and knows where to leave things if we are out. I think problems occur when temporary drivers are used.

ellie99

emerald_starcat wrote: »

My sister bought my daughter a play kitchen for her Christmas present and decided to use My Hermes to send it to me as she lives 200 miles away.

The parcel was to be collected from her house, to which she waited in to then heard the letterbox to which it was the courier man putting a card through the letterbox saying there was no one at home. She confronted him and he said he had been ringing the doorbell and knocking on the door but no answer. She told him she had been at home all the time and would have heard him if he had. Anyway he takes the parcel.

She then phones up My Hermes and complains about him.

6 days later she asks me if I have the parcel, as it was supposed to be delievered in 3-5 days. No I don't have the parcel.

She rings up My Hermes and is told the driver must have got the hump about her and that he hasn't passed the parcel on for delivery and that they will contact his area manager and then ring her back that day(friday) or the next day (saturday - today).

No phone call as of yet.

So where is the parcel? He has refused to pass it on for delivery so he must have it at his house.

My sister even wrote on the parcel - For baby ****, do not open til Christmas, so he must have no heart if he has [text removed by MSE Forum Team] a child's Christmas present.

I am totally shocked by the service of My Hermes and has put me off from ever using them, ever.

I know not everyone who works for My Hermes is like this however the way it has been handled is not particularly good, surely they must be able to get the parcel from him.

You're accusing this courier of theft with no proof...he may have passed it on as he should have done. If the depot or lorry driver didn't scan it into the system (either by mistake or because THEY wanted to take it) then tracking will fail. Parcels on route are scanned and handled many times.
For Hermes to tell you on the phone that "the driver must have got the hump with you and not passed on the parcel" is totally unprofessional, and shows just how much Hermes value their couriers (sarcasm!)
Whatever happened to looking into a problem before apportioning blame? Whatever happened to innocent until proven guilty?

bod1467

OP never came back to say if this was resolved.