My Hermes [text removed by MSE Forum Team], terrible service, do not use!

Bituin

Capyboppy wrote: »

Good idea Buellguy.

I would have thought though that any company would want to keep their "good name" and would investigate the employee as a priority.

I agree with you! Although, they might have successful deliveries but a few screwed up ones will ruin their name. Especially that everything is online and easily viral!

I am a bit upset with my order from asos now myself. My tracking says:

Date Time Status
28/11/2012 11:22 Courier to Re-attempt
28/11/2012 06:32 Out For Delivery To Courier
27/11/2012 22:39 Processed at Depot
27/11/2012 22:09 Receipt at Depot
26/11/2012 22:29 Hub Sorter Receipt Scan
25/11/2012 23:17 Order Generated

I ordered on Saturday (24th) and kept track of its progress. When I got the "Out For Delivery To Courier" this early morning, I decided to stay in as I'm waiting for another delivery from Warehouse which is due to arrive today through Yodel. Why does it say "Courier to Re-attempt"?? I was home and watching the door/ listening to the doorbell all day. I'm not yet losing hope for both my orders by yodel and hermes. I just wish I went to the shops or made sure it was special delivery I chose!

melbell

Courier reattempt means the hub will try and deliver to the courier again.

All I can say is when I see thee Yodel and Hermes complaints, If select the cheapest on a parcel site or standard delivery/cheap delivery, You cannot complain when issues like this happen. If you was willing to pay more you'd get a better service.

I could have sent a parcel via parcel2go for £6.49 which would be Yodel. I paid £9.99 for UPS. I got a better service. (Picked up in a time slot I requested with UPS and delivered 11am next day)

mummyof2boys_2

i have had problems with these too...i ordered my husband and sons some xbox games from the internet and they came quite quickly i was really impressed.
until i went to open the package i noticed it had been ripped and patched up with blue tape found the discs had been taken out the boxes ! i was not happy , i did complain but was told to complain to the place i ordered from!

i would never use them to courier anything . i always use interlink

Littlestars_2

Ive never personally had a problem with hermes but it all depends who the people are that deliver in your area, the ones in my area are nice and are here a fair bit but id prefer them over some over companies.

saucerboonie58

As a Hermes courier I always do my best to deliver parcels to the customer on the allocated day. I always make sure that a safe place is as safe as possible......I accept some couriers will give us a bad name but it's the same all over.
I could rant about people ordering things and then no-one being home to receive them ....or having no safe place to leave them....but I won't...its all part of the job.

sgun

I'm waiting on a parcel dispatched last Tuesday, I put on it to leave in shed if I was out but the Hermes courier has totally ignored that and just out the "you were out" card through the door! And a week to arrive??

melbell

Hermes standard service is 5 WORKING days

pmduk

I'm pleased to say my regular Hermes courier is back. He's been off sick for a while and we had a few nightmare couriers in his absence.

nads205

I have to agree with the OP. I have had a lot of difficulties with Hermes too. I ordered a lot of stuff from Debenhams and after a few lost deliveries the driver turned up in a dusty battered out Nissan Micra smelling of cigarette smoke. Needless to say that would never happen with the likes of UPS.

I presume the large retailers use them because they must be dirt cheap?

Baileys_Babe

saucerboonie58 wrote: »

As a Hermes courier ...
I could rant about people ordering things and then no-one being home to receive them ....or having no safe place to leave them....but I won't...its all part of the job.

Well if they were delivered on the day the say they were going to delivery people are more likely to be in.