Vodafone trying to charge me for a 23hr23min phone call

diamonds

Talking to third party customer services/press companies like reps here it took me almost a year to sort out Voda's billing issues, not my usage...their's !

bizzylizzyh

Thank you for your comments - this has now been rectified with the help of UK Vodafone Customer Relations team.
It seems for 'some reason' the line did not disconnect - and it was deamed unlikly that I would have been on the phone for 23hrs 23mins !!!! Really!!!!
And yes as mentioned by previous posters, I feel as if I have been fobbed off and lied to by the 'bods' on the regular customer service lines. As not once did they come back to me as promised, or give any evidence of investigation being taken, despite being told this would happen. Left feeling I was just another tick in the box.:mad: and time move on Mrs H........

Have had excellent service from Lee at Vodafone, just a great pity that I had to come here out of frustration, before I could get to talk to a UK based person. He listened, checked my details, and kept in touch (ok a little hic up at the beg).
A pity Voda can't roll out this excellent service to all their call centres.

Vodafone

Hi Sue,

Thanks for updating your thread following our conversation yesterday to confirm that this has now been resolved for you.

Kind regards,

Lee

Web Relations Team

Vodafone UK

Basil1234

wonderful foreign call centers shame Vodafone and other mobile phone companies cannot take a leaf out of some of the banks that out sourced out to India and such like then realized customers left and was actually more cost efficient in the long run to keep uk staff jobs and people that understand the lingo, because i have used foreign call centers they speak english but they just don't get it and read from scripts so the word service is completely incorrect and not being racist or anything like that if problems don't get solved whats the point as has just been proved!
basically i will never deal with firms that have non uk call centers for this very reason as this thread and shame vodafone hasn't worked this out yet and think of the longevity of its customer strategy and service as well!
also the banks that have gone back to uk call centers have seen an increase of the customer base and a increasing in resolving complaints in a quicker time resulting in happier customers overall which to my mind becomes win win win.
you would thought they have worked out what option works out better the banks did and improved customer service not decreased it to try to save a few pounds but isn't really cost effective in the long run!

robbies_gal

thats all of the networks then none of them use uk based cs