Vodafone trying to charge me for a 23hr23min phone call

grumbler

bizzylizzyh wrote: »

..... to be told oh yes it does look odd, and that I would get a call within 48hrs - guess what no call.
... - told they will investigate and come I will get a call back that evening - yep still waiting.
... You be rest assured you will get the call from us by the evening for this matter.
Guess what NO call .........
.... AGAIN told they would come back to me. blah blah blah. Oh no they did not!!

It's the main job of all Voda front-line CS just to keep fobbing customers off. The only exception is their web team.

... strangely coincides with the Voda posting on here today.

It's likely to be just a coincidence.

Where to go from here!!!!

See the post #10?

bizzylizzyh

Yep thanks Grumbler (love it)
Have emailed Lee at Voda this morning. What is soooo frustrating is each time of contact having to explain all over again.!!! Oh well more waiting ..

Vodafone

Hi bizzylizzyh,

Thanks for getting in touch with me.

Please be assured that I'll get back to you as soon as I can.

Kind regards,

Lee

Web Relations Team

Vodafone UK

bizzylizzyh

Vodafone_company_representative wrote: »

Hi bizzylizzyh,

Thanks for getting in touch with me.

Please be assured that I'll get back to you as soon as I can.

Kind regards,

Lee

Web Relations Team

Vodafone UK

So will that be this week - next week or next month?
RegardsSue

Vodafone

Hi Sue,

Thanks for your time on the phone on Friday.

As promised, I'll get back in touch with you as soon as I have an update.

Kind regards,

Lee

Web Relations Team

Vodafone UK

Splurge

I'm starting to think Free sim is the way to go. So many people in contracts are always barking about somthing. At least with a free sims you cant make 23 hour long calls, you only pay for what you use. With my contract I always have to pay extra for 0845 numbers and even free-phone 0800 numbers. Recently I looked at Vodafone Free SIMs page and it seems they are giving their PayG customers all these freebies (free minutes, text and data) in addition to their top-up. It just seems that Contract customers are getting a raw deal ::think:

visidigi

bizzylizzyh wrote: »

Aniket: I have check your account details and there is the issue with calls on your account and this has happen with few more valuable customers, I really understand your frustration and I could react the same way if I would be in your place,
Aniket: I will just consult your account with my supervisor and try my best possibilities to get this resolved.
Aniket: I have discuss this with my supervisor and I will be raising the case for bill recalculation to rectify the charges again and the team will get in touch with you in next 3 to 5 working days,
Aniket: I will advise you to please ignore this bill, it might be some system error,
Aniket: I will be keeping personal track on your account and try to get this resolves sooner,
Aniket: Also I will keeping special notes so our bill recalculation team will easy to handle the case, however I will paste the notes for call in details.
Aniket: I will suggest you to please wait for few days, I assured you that our bill recalculation team will work on your account and give you the call once the matter gets resolved.
Aniket: Sorry to keep you waiting for long time, however we will investigate the charges and call you in the end of the day.
Aniket: You be rest assured you will get the call from us by the evening for this matter.

For the love of an English Dictionary.

How are companies not seeing how poor an experience having offshore staff is.

That's just put me off moving to Vodafone completely!

OP I hope they get this sorted out for you!

diamonds

Splurge wrote: »

It just seems that Contract customers are getting a raw deal ::think:

Someone's got to pay for the subsidy on handsets, payg & contract alike

sillygoose

And people slaughter GiffGaff and the like because you cannot ring a real person to sort things out when there is a problem. Cases like this show that 'ringing a real person' is over-rated as nothing gets sorted out either! (it just costs more)

bizzylizzyh

Thank you for your comments guys! It is still ongoing, but at least now I have been able to speak to someone in the uk. Pity I had to post on here before I was given this opportunity though. So frustrating.!!